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- Bonneville Power
Administration
- Jackie Shelpman-Woolery, Ombuds
Bonneville Power Administration
Civil Rights, Diversity and Conflict Resolution
PO Box 3621 – NH-1
Portland, OR 97208
Telephone: (503) 230-5315 (Direct),
(503) 230-4444 (Confidential Ombuds line)
Email: jashelpman@bpa.gov
Web Page: N/A
Scope: Ombuds and Mediation
- U.S. Capitol Police
- John M. McGowan, Lieutenant
U.S. Capitol Police
110 D Street, NE, Room 401
Washington, DC 20510
Telephone: (202) 369-8901
Email: john_mcgowan@cap-police.senate.gov
Web Page: N/A
Scope: Internal sworn and civilian
members
- U.S. Department of
Defense
- CDR Robert Lyon, Chief, Ombudsman Services
National Committee for Employer Support of the Guard and Reserve
1555 Wilson Blvd, Suite 200
Arlington, VA 22209
Telephone: (703) 696-1386 ext. 517
Email: robert.lyon@osd.mil
Web Page: http://www.esgr.mil
Scope: Ombudsman support to National
Guard and Reserve military personnel and their civilian employers
(Public and Private) for disputes related to the Uniformed Services
Employment Reemployment Rights Act
- Wayne Wenzel, Ombudsman
Missile Defense Agency (MDA)
7100 Defense Pentagon
Washington, DC 20310-7100
Telephone: (703) 697-9627
Email: wayne.wenzel@mda.mil
Web Page: N/A
Scope: Internal Ombudsman
- U.S. Department of
Education
- Debra D. Wiley, Ombudsman
U.S. Department of Education
Federal Student Aid
830 1st Street, NE
Washington, DC 20202-5144
Telephone: (202) 377-3801
Email: debra.wiley@ed.gov
- Michael C. Turpenoff, Ombudsman Operations
Officer
U.S. Department of Education
Federal Student Aid
830 1st Street, NE, Room 41F3
Washington, DC 20202-5144
Telephone: (202) 377-3477
Email: mike.turpenoff@ed.gov
- Richard J. Kurtz, Case Management/ Reporting
Officer
U.S. Department of Education
Federal Student Aid
830 1st Street, NE, Room 41F3
Washington, DC 20202-5144
Telephone: (202) 377-3727
Email: richard.kurtz@ed.gov
Web Page: http://www.ombudsman.ed.gov
Scope: External clients, primarily
student loan borrowers with disputes involving schools, lenders, loan
service agencies, guaranty agencies and related entities
- U.S. Environmental
Protection Agency
- Dennis Lazzar, Ombudsman
U.S. Environmental Protection Agency
Region 10
1200 Sixth Ave., OMP-144
Seattle, WA 98101
Telephone: (206) 553-2661
Email: Lazzar.Dennis@epamail.epa.gov
Web Page: N/A
Scope: Internal Ombudsman for EPA
regional employees
- Federal Deposit
Insurance Corporation
- Gregory H. Muse, Associate Ombudsman
Federal Deposit Insurance Corporation
3501 Fairfax Drive
Arlington, VA 22226
Telephone: (703) 562-6049
Email: gmuse@fdic.gov
Web Page: http://www.fdic.gov/regulations/resources/ombudsman
Scope: Ombudsman for FDIC-Regulated
banks, the public and FDIC employees
- Gordon S. Talbot, Senior Ombudsman Specialist
Federal Deposit Insurance Corporation
3501 Fairfax Drive
Arlington, VA 22226
Telephone: (703) 562-6046
Email: gtalbot@fdic.gov
Web Page: http://www.fdic.gov/regulations/resources/ombudsman
Scope: Ombudsman for FDIC-regulated
banks and their customers, and the general public
- U.S. Food & Drug Administration
- Laurie Lenkel, Director, Office of the
Ombudsman
U.S. Department of Health and Human Services
U.S. Food & Drug Administration
Office of the Commissioner
Office of the Ombudsman
5600 Fishers Lane, HF-7
Rockville, MD 20857
Telephone: (301) 827-3390
Email: Ombuds@OC.FDA.gov
or Laurie.Lenkel@FDA.gov
Web Page: http://www.fda.gov/oc/ombudsman/homepage.htm
Scope: External Ombudsman
- Andrew Moss, Deputy Ombudsman
U.S. Department of Health and Human Services
U.S. Food & Drug Administration
Office of the Commissioner
Office of the Ombudsman
5600 Fishers Lane, HF-7
Rockville, MD 20857
Telephone: (301) 827-3390
Email: Andrew.Moss@FDA.HHS.GOV
Web Page: http://www.fda.gov/oc/ombudsman/homepage.htm
Scope: External Ombudsman
- Les Weinstein, Ombudsman
U.S. Department of Health and Human Services
U.S. Food & Drug Administration
Center for Devices and Radiological Health
9200 Corporate Blvd, HFZ-5
Rockville, MD 20850
Telephone: (240) 276-3962
Fax: (240) 276-3961
Email: les.weinstein@fda.hhs.gov
Web Page: http://www.fda.gov/cdrh/ombudsman/index.html
Scope: External Ombudsman for
medical device industry regulated by FDA
- Sheryl L. Lard-Whiteford, Ombudsman
U.S. Department of Health and Human Services
U.S. Food & Drug Administration
1401 Rockville Pike HFM-4
Rockville, MD 20723
Telephone: (301) 827-0379
Email: lard@cber.fda.gov
Web Page: N/A
Scope: External Ombudsman for
product sponsors (including regulated industry and research
investigators)
- Virginia L. Behr, Ombudsman
U.S. Department of Health and Human Services
U.S. Food and Drug Administration
Center for Drug Evaluation and Research
10903 New Hampshire Avenue
Building 51, Room 6158
Silver Spring, MD 20993
Telephone: (301) 796-3436
Fax: (301) 847-8752
Email: Virginia.Behr@fda.hhs.gov
or CDERombudsman@fda.hhs.gov
Web Page: http://www.fda.gov/cder/ombud
Scope: Organizational Ombudsman for
external and internal disputes involving science and policy issues for
products regulated by FDA/CDER
- Marcia K. Larkins, D.V.M Ombudsman
U.S. Department of Health and Human Services
U.S. Food & Drug Administration
Center for Veterinary Medicine
7519 Standish Place, HFV-3
Rockville, MD 20855
Telephone: (240) 276-9015
Email: marcia.larkins@fda.hhs.gov
Web Page: http://www.fda.gov/cvm/ombudsman1.htm
Scope: Organizational Ombudsman for
external and internal disputes involving science and policy issues for
products regulated by FDA/CVM
- U.S. Department of
Homeland Security
- Wendy Kamenshine
Chief, Programs, Policy, Strategy, and Research
Office of the Citizenship and Immigration Services Ombudsman
U.S. Department of Homeland Security
Mail Stop 1225
Washington, DC 20528-1225
Telephone: (202) 357-8100
Email: wendy.kamenshine@dhs.gov
Web Page: http://www.dhs.gov/cisombudsman
Scope: Individuals and employers
dealing with the United States Citizenship and Immigration Services
- Kristie D. Kelm, Employee Relations Specialist
Employee Relations Branch (Policy)
Office of Human Resources
U.S. Customs and Border Protection
U.S. Department of Homeland Security
1400 L. Street, NW
Washington, DC 20005
Telephone: (202) 863-6276
Email: Kristie.Kelm@dhs.gov
Web Page: N/A
Scope: Currently developing the
Ombudsman program for CBP
- Eileen M. Berry, Ombudsman
U. S. Secret Service
Communications Center (HRT)
245 Murray Lane, SW, Bldg T-5
Washington, DC 20223
Telephone: (202) 406-5555
Email: Eileen.Berry@usss.dhs.gov
Web Page: N/A
Scope: Internal Ombudsman for USSS
employees
- Gregory A. Remas, Ombudsman
U. S. Secret Service
Communications Center (HRT)
245 Murray Lane, SW, Bldg T-5
Washington, DC 20223
Telephone: (202) 406-7095
Email: gregory.remas@usss.dhs.gov
Web Page: N/A
Scope: Internal Ombudsman for USSS
employees
- Joyce DeMoss, Ombudsman
U.S. Department of Homeland Security
Transportation Security Administration
Office of the Ombudsman
610 South 12th Street, TSA-22
Arlington, VA 22202
Telephone: (571) 227-2380
Email: joyce.demoss@dhs.gov
Web Page: N/A
Scope: N/A
- Jackie Hoffman, Lead Senior Assistant Ombudsman
U.S. Department of Homeland Security
Transportation Security Administration
Office of the Ombudsman
610 South 12th Street, TSA-22
Arlington, VA 22202-4230
Telephone: (571) 227-2349
Email: jackie.hoffman@dhs.gov
Web Page: N/A
Scope: Internal and External
Ombudsman
- U.S. Department of
Housing and Urban Development
- Joanne B. Adams, ADR Specialist
Alternative Dispute Resolution Division
Office of Departmental Equal Employment Opportunity
451 7th Street SW, Room 7143
Washington, DC 20410
Telephone: (202) 402-3663
Email: Joanne.B.Adams@HUD.gov
Web Page: N/A
Scope: Currently developing the
Ombudsman program for HUD
- Dr. Jerry E. Jones Jr., Director
Office of Departmental Equal Employment Opportunity
451 7th Street SW, Room 7143
Washington, DC 20410
Telephone: (202) 708-0614 Ext 7060
Email: jerry_w_jones@hud.gov
Web Page: N/A
Scope: Organizational ADR
- International
Broadcasting Bureau
- B. Bruce W. Boyd, Ombudsman
International Broadcasting Bureau
330 C Street, SW, Room 2609
Washington, DC 20237
Telephone: (202) 619-2012
Email: bboyd@ibb.gov
Web Page: N/A
Scope: Internal Ombudsman for
International Broadcasting
- U.S. Department of
Justice
- Marianne C. Ketels, Ombudsman
U.S. Department of Justice
Bureau of Alcohol, Tobacco, Firearms & Explosives
650 Massachusetts Avenue, NW
Tech World, Suite 844
Washington, DC 20226
Telephone: (202) 648-7412
Email: marianne.ketels@atf.gov
Web Page: N/A
Scope: Organizational Ombudsman
primarily for internal customers
- Peter Killeen, Contract Ombudsman
U.S. Department of Justice
Bureau of Alcohol, Tobacco, Firearms & Explosives
99 New York Ave NE
Washington, DC 20226
Telephone: (973) 819-8537
Email: pjkil@earthlink.net
Web Page: N/A
Scope: Contract Ombudsman for ATF
- Sarah Zeigler, Ombudsman
U.S. Department of Justice
Federal Bureau of Investigation
935 Pennsylvania Avenue NW
Washington, DC 20535
Telephone: (202) 324-2156
Email: Sarah.Zeigler@ic.fbi.gov
Web Page: N/A
Scope: Internal Ombudsman
- Yvonne Hinkson, Ombudsman
U.S. Department of Justice
Federal Bureau of Prisons
320 First Street, NW, Room 128
Washington, DC 20534
Telephone: (202) 307-2266
Email: yhinkson@bop.gov
Web Page: N/A
Scope: Organizational Ombudsman for
Bureau of Prisons
- Jan I. Hynson, Ombudsman
U.S. Department of Justice
Federal Bureau of Prisons
400 First Street, NW, Room 8007
Washington, DC 20534
Telephone: (202) 305-3515
Email: jhyson@central.unicor.gov
Web Page: http://www.unicor.gov/about/keystaff/ombudsman/ombabout.cfm
Scope: Serves as Federal Prison
Industries decision-making authority in the resolution of waiver appeals
- Library of Congress
- Barbara J. Omohundro, Special Assistant
Library of Congress
Dispute Resolution Center
101 Independence Avenue, SE
Washington, DC 20540
Telephone: (202) 707-6003
Email: BJOM@LOC.GOV
Web Page: N/A
Scope: For employees, management,
and labor; mediator as assigned, problem solving, informal assistance,
facilitation, negotiation, consultant, conciliation, referrals,
convening, developing/coordinating ADR criteria/methodology
- National Institutes of
Health
- Howard Gadlin, Ombudsman
National Institutes of Health
Building 31, 2B63
9000 Rockville Pike
Bethesda, MD 20817
Telephone: (301) 594-6916
Email: gadlinh@od.nih.gov
- National
Geospatial-Intelligence Agency
- Jim E. Sheldon, Ombudsman
National Geospatial-Intelligence Agency (NGAOIG)
Mail Stop D-130
4600 Sangamore Road
Bethesda, MD 20816-5003
Telephone: (301) 227-0709
Email: james.e.sheldon@nga.mil
Web Page: N/A
Scope: Internal Ombudsman
- U.S. Department of
State
- Marjorie S. Gross, Associate Ombudsman
U.S. Department of State
Office of Civil Rights (SOCR)
2201 C Street, NW, Room 7430
Washington, DC 20520-0099
Telephone: (202) 647-9709
Email: grossms@state.gov
Web Page: N/A
Scope: Ombudsman for Civil Service
Employees
- Frederick A. Whittington, Jr., Deputy
Associate Ombudsman
U.S. Department of State
Office of Civil Services Ombudsman
Center for Cooperative Resolution
2201 C Street, NW, Room 7430
Washington, DC 20520-0099
Telephone: (202) 647-5658
Email: whittingtonfa@state.gov
- U.S. Small Business
Administration
- Christina G. Marinos
Special Assistant to the National Ombudsman
U.S. Small Business Administration
Office of the National Ombudsman
Regulatory Enforcement Fairness Program
409 3rd Street SW, Suite 7125
Washington, D.C. 20416
Telephone: (202) 205-2417
Email: Christina.marinos@sba.gov
Web Page: www.sba.gov/aboutsba/sbaprograms/ombudsman/index.html
Scope: Small Businesses
- Tennessee Valley
Authority
- Wilson Taylor, III; Senior Project Manager,
External Ombudsman
Corporate Responsibility and Diversity
400 W. Summit Hill Dr.
Knoxville, TN 37902-1499
Telephone: (865) 632-8133
Email: wtaylor@tva.gov
Web Page: N/A
Scope: Internal Ombudsman for TVA
- U.S. Department of
Transportation
- Bea Pacheco, Associate Director
Equal Employment Opportunity Program Division
U.S. Department of Transportation
Department Office of Civil Rights
1200 New Jersey Ave S.E. Suite 302
Washington, D.C. 20590
Telephone: (202) 366-1732
Email: Beatrice.Pacheco@dot.gov
Web Page: N/A
Scope: Internal Ombudsman for USDOT
employees
- U.S. Department of the
Treasury
- Megan B. Kenney, Attorney Advisor
Internal Revenue Service
Taxpayer Advocate Service
1111 Constitution Ave. NW, Room 1026
Washington, D.C. 20224
Telephone: (202) 622-7177
Email: megan.b.kenney@irs.gov
Web Page:
http://www.irs.gov/advocate/index.html
Scope: All U.S. Taxpayers
- Bonnie Bautz, Ombudsperson
United States Mint
801 9th Street N.W.
Washington, D.C. 20220
Telephone: (202) 354-7869
Email: bbautz@usmint.treas.gov
Web Page: N/A
Scope: Internal Ombudsman for US
Mint employees
- Michele Satchell, ADR Program Manager
Alternative Dispute Resolution
United States Mint
801 9th Street N.W.
Washington, D.C. 20220
Telephone: (202) 354-7927
Email: msatchell@usmint.treas.gov
Web Page: N/A
Scope: To resolve all workplace
disputes
- Barbara J. Johnson, Admin. Assistant
United States Mint
801 9th Street N.W.
Washington, D.C. 20220
Telephone: (202) 354-7370
Email: bjohnson@usmint.treas.gov
Web Page: N/A
Scope: Internal Ombudsman for US
Mint employees
- Frederick R. Casteel, Ombudsman
Office of Thrift Supervision
225 E. John Carpenter Freeway, Suite 500
Irving, TX 75062-2326
Telephone: (972) 277-9600
Email: frederick.casteel@ots.treas.gov
Web Page: N/A
Scope: External Ombudsman to the
regulated thrift industry
- U.S. Department of
Veterans Affairs
- Gregory A. Burke, ORM’s Ombudsman
Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420
Telephone: (202) 501-2925
Email: gregory.burke@va.gov
Web Page: N/A
Scope: Internal Ombudsman for VA ORM
employees and other employees as assigned
- Other
- Ronnie D. Wilson, Attorney
2601 Benton Drive
Jonesboro, GA 30236
Telephone: (770) 478-0328
Email: ronniedwilson@comcast.net
Web Page: N/A
Scope: N/A
- Manny Ovalle, LLC
6538 Old Carriage Drive
Alexandria VA 22315
Telephone: (703) 946-7808
Email: starmediator@aol.com
Web Page: N/A
Scope: Contract Ombudsman
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