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27 September 2004
Telephone-Operated Service
Scheduling an appointment
When scheduling an appointment via the telephone-operated system, please keep at hand your passport, passport number, your Visa creditcard or Mastercard, a pen and a notepad. The information includes all of the general and specific requirements an applicant must fulfill to apply for visa. Application procedures are also explained in detail. The number to call is 0032-(0)2-7881200 Live Service - English, Dutch, or French. Calls cost 15 euros (including VAT) and can be charged to a Visa or MasterCard (EuroCard).
We are offering you the following information services: 
Our Live Operator Service is in operation Monday through Friday, 8am to 5pm. You should call our Live Service to schedule an appointment for your visa interview and to learn about current visa procedures. You will receive courteous, professional and accurate answers to all your visa questions. If our operators cannot help you with your inquiry, you may leave your number, and a member of our consular staff will call you back.
It is also possible to receive visa application forms and general information on how to apply for a visa via fax by calling 0903 99982.
Applicants can continue to call the service to reschedule their appointments, cancel appointments, or request appointments in emergency cases.
Why do we have to charge a fee for the service?
In a time of limited resources it is impossible to keep up with an increasing workload. Trying to answer even a fraction of the incoming calls while processing visas as quickly as possible proved nearly impossible.
Now we guarantee our applicants a fast turn-around time of their visa applications and strive to guarantee our callers fast and accurate information. We can do both by offering a pay-per-call service. Our consular staff is now able to process visas more quickly due to the fact that the phones are no longer constantly ringing.
When the information was offered at the cost of a phone call, it was not accessible. Now that you pay slightly more we are able to provide you with accurate information and with a faster issuance of your visa.
