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Grant Number: U18 HS09218
RFA/PA: HS95-003 - Consumer Assessments on Health Plan Study(CAHPS)
PI Name: HARRIS-KOJETIN, LAUREN
Project Title: CONSUMER ASSESSMENTS OF HEALTH PLANS STUDY
Abstract:
LUBALIN, JAMES S
RESEARCH TRIANGLE INSTITUTE, RESEARCH TRIANGLE NC
CONSUMER ASSESSMENTS OF HEALTH PLANS STUDY
U18 HS09218-01
10/01/95
The Agency for Health Care Policy and Research (AHCPR) is interested in
producing reliable, valid and rigorously tested survey protocols for collecting
information from consumers regarding their assessments of health plans and
services; developing and testing the effectiveness of different formats for
conveying resulting information to consumers; demonstrating the resulting
survey protocols in real world settings; and evaluation the usefulness of this
information in assisting consumers, and purchasers acting on their behalf, in
making informed selections of health care plans and services. The long term
goal of this project is to strengthen the science base underlying the evolution
and the use of consumer surveys within the health care industry.
This proposed project, the Consumer Assessments of Health Plans Study (CAHPS),
is part of the larger effort to empower consumer decisions through the
development and dissemination of information directly to consumers. The
approach to this project has the following specific aims: (1) to complete the
design, development, and testing of the surveys and prepare and test supporting
administration materials for surveys for the under 65 privately insured
population that our team developed in a recent project for AHCPR; (2) to
design, develop, and test surveys and prepare supporting administration
materials for surveys for Medicaid and other state-subsidized populations; 3)
To design, develop, and test surveys and prepare supporting administration
materials for a very brief enrollment survey to be implemented as part of the
normal enrollment process; 4) For both the privately insured and the
state-subsidized populations, (a) to prepare and test supporting materials for
processing, analyzing, and preparing reports of survey results to consumers;
and b) to design, develop prototypes, and test consumer information
interventions and materials to disseminate these results, using print and other
media; 5) to design, implement, and assess both experimental and
quasi-experimental demonstrations of the survey instrument and supporting
materials plus various information interventions (contents, context, media,
information resources, etc.); 6) to provide to lay and technical audiences
useful and scientifically rigorous information about the reliability and
validity of the surveys employed, their administration feasibility variations
in common use, relative efficacy and costs of telephone and mail surveys for
different target populations, the impact of diverse information interventions,
the relative impact of objective versus survey-based information in influencing
the choices and appropriateness of choice of consumers, and the relative
efficacy and cost of providing information in print versus interactive media.
Fiscal Year: 1998
Department: RESEARCH TRIANGLE INSTITUTE
Project Start: 09/30/1995
Project End: 04/30/2002
Accession Number: PB2003-100198 (http://www.ntis.gov)
IRG: ZHS1
Related Publications:
McCormack, L.A., Garfinkel, S.A., Hibbard, J.H., Keller, S.D., Kilpatrick, K.E., Kosiak, B. (2002). "Health insurance knowledge among Medicare beneficiaries." Health Services Research, Vol. 37, pp. 43-63
Harris-Kojetin, L.D., McCormack, L.A., Jael, E.F., Sangl, J.A., Garfinkel, S.A. (2001). "Creating more effective health plan quality reports for consumers: lessons from a synthesis of qualitative testing." Health Services Research, Vol. 36, pp. 447-476
McCormack, L.A., Garfinkel, S.A., Hibbard, J.H., Norton, E.C., Bayen, U.J. (2001). "Health plan decision making with new Medicare information materials." Health Services Research, Vol. 36, pp. 531-554
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