| US 7,386,488 B2 | ||
| Automated sales support method | ||
| Steven Todd, Westfield, N.J. (US) | ||
| Assigned to AT&T Corp, New York, N.Y. (US) | ||
| Filed on Sep. 30, 2005, as Appl. No. 11/240,042. | ||
| Application 11/240042 is a division of application No. 09/850073, filed on May 07, 2001. | ||
| Prior Publication US 2006/0031132 A1, Feb. 09, 2006 | ||
| Int. Cl. G06Q 30/00 (2006.01) | ||
| U.S. Cl. 705—26 | 3 Claims |
| 1. A method of alerting a salesperson of consumer interactions with an employer of the salesperson, the method comprising:
receiving from the salesperson a selection of a target item for the salesperson from an individual customer assigned to the
salesperson;
monitoring a plurality of on-line communication channels for an occurrence of a communication from the customer to the employer
and including the target item selected by the salesperson;
notifying the salesperson upon the occurrence; and
storing a record of the occurrences in a history.
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