This file contains an ASCII representation of the text of a GAO report. Tables are included, but may not resemble those in the printed version. A printed copy of this report may be obtained from the GAO Document Distribution Facility at no charge by calling (202) 512-6000, by faxing your request to (301) 258-4066, or by writing to P.O. Box 6015, Gaithersburg, MD 20884-6015. We are unable to accept electronic orders for printed documents at this time. B-255769.2 September 2, 1994 The Honorable John Glenn, Chairman The Honorable William V. Roth, Jr. Ranking Minority Member Committee on Governmental Affairs United States Senate The Honorable John Conyers, Jr., Chairman The Honorable William F. Clinger, Jr. Ranking Minority Member Committee on Government Operations House of Representatives The Honorable John R. Kasich Ranking Minority Member Committee on the Budget House of Representatives This letter responds to your request for data on the implementation of the recommendations contained in the National Performance Review's (NPR) September 7, 1993, report.1 Specifically, you asked that we identify the extent to which each of the report's 384 recommendations had been implemented at the time we gathered preliminary data on NPR results in June and July 1994. You also asked that we identify which of the recommendations were related to federal program areas that we and OMB have designated as "high- risk."2 1\From Red Tape to Results: Creating a Government That Works Better and Costs Less, report of the National Performance Review, Vice President Al Gore, September 7, 1993. 2\See Improving Government: Actions Needed to Sustain and Enhance Management Reforms (GAO/T-OCG-94-1, Jan. 27, 1994) for a description of the GAO high-risk areas. See the Budget of the United States Government, Fiscal Year 1995: Analytical Perspectives, pp. 273-298 for a description of the OMB high-risk areas. GAO/GGD-94-203R Management Reform B-255769.2 We have scheduled another round of data gathering to begin later this month, 1 year after the publication of the NPR report. We plan to issue our report on the first-year implementation results of NPR's recommendations in November or December. Because implementation actions have likely occurred since the June and July timeframe, the data presented in this letter will probably change to some extent. Therefore, these data should be viewed as preliminary. We placed each of the 384 NPR recommendations into 1 of 6 implementation categories. Those categories, their definitions, and the number of recommendations in each as of the June and July 1994 timeframe are as follows: (1) Fully Implemented. The entire recommendation and/or all action items in a related accompanying report have been fulfilled.3 (11 recommendations) (2) Partially Implemented. The recommendation and/or all associated action items have been implemented in part but not in total. (95 recommendations) (3) Not Implemented--Action Taken. No part of the recommendation or associated action items have been implemented, but some action has occurred toward the implementation of the recommendation and/or the action items. For example, if legislation has been introduced that would address the recommendation but has not been enacted into law, we categorized the recommendation as "not implemented--action taken." (228 recommendations) (4) Not Implemented--No Action Taken. No part of the recommendation or associated action items have been implemented, and no action has occurred toward the implementation of the recommendation or the action items. (33 recommendations) (5) Insufficient Information. Insufficient or conflicting evidence prevented us from determining the status of implementation. (14 recommendations) (6) Other. Implementation action has occurred that, while not responsive to the letter of the recommendation, is generally consistent with its purpose. (3 recommendations) 3\As of September 2, 1994, NPR has issued 25 accompanying reports that describe their recommendations and list actions that would implement them. 2 GAO/GGD-94-203R Management Reform B-255769.2 We also determined whether each of the NPR recommendations was related to a GAO- or an OMB-designated high-risk area. Any recommendation that would affect a high-risk area in any way was considered related, even if the relationship was slight. The preliminary data indicated that 21 of the 384 NPR recommendations were related to at least 1 of the GAO-designated high-risk areas and 42 recommendations were related to at least 1 OMB-designated high-risk area. Conversely, 13 of the 18 GAO designated high-risk areas and 34 of the 84 OMB-designated high-risk areas were related to at least 1 NPR recommendation. The enclosure shows the implementation status of each NPR recommendation as of the June and July 1994 timeframe and whether we believe the recommendation is related to a GAO- or an OMB- designated high-risk area. If you have any questions regarding this report or our ongoing review of NPR implementation, please call me on (202) 512-8676. William M. Hunt Director, Federal Management Issues Enclosure 3 GAO/GGD-94-203R Management Reform B-255769.2 ENCLOSURE ENCLOSURE IMPLEMENTATION OF NPR RECOMMENDATIONS AND RELATION TO GAO- AND OMB-DESIGNATED HIGH-RISK AREAS AS OF JUNE AND JULY 1994 High-risk area Recommendation Implementation status GAO OMB 1. Agency for International Development (AID) AID01: Redefine and Focus AID's Partially Implemented No No Mission and Priorities AID02: Reduce Funding, Spending, Partially Implemented No No and Reporting Micromanagement AID03: Overhaul the AID Personnel Not Implemented - No No System Action Taken AID04: Manage AID Employees and Not Implemented - No No Consultants as a Unified Workforce Action Taken AID05: Establish an AID Innovation Not Implemented - No Yes Capital Fund Action Taken AID06: Reengineer Management of AID Not Implemented - No Yes Projects and Programs Action Taken AID07: Consolidate or Close AID Partially Implemented No Yes Overseas Missions 2. Department of Agriculture (USDA) USDA01: End the Wool and Mohair Fully Implemented No No Subsidy USDA02: Eliminate Federal Support Not Implemented - No No for Honey Action Taken USDA03: Reorganize the Department Not Implemented - No No of Agriculture to Better Accomplish Action Taken Its Mission, Streamline Its Field Structure, and Improve Service to Its Customers USDA04: Implement a Consolidated Not Implemented - No No Farm Management Plan No Action Taken 4 GAO/GGD-94-203R Management Reform B-255769.2 USDA05: Administer the Employment Not Implemented - No No and Training Requirements for Food No Action Taken Stamp Recipients More Effectively and Efficiently USDA06: Encourage Better Food Not Implemented - No No Package Management Practices and Action Taken Facilitate Multi-State Contracts for Infant Food and Formula Cost Containment in the WIC Program USDA07: Deliver Food Stamp Benefits Partially Implemented No Yes Via Electronic Benefits Transfer to Improve Service to Customers While Remaining Cost Effective 3. Department of Commerce (DOC) DOC01: Reinvent Federal Economic Not Implemented - No No and Regional Development Efforts Action Taken DOC02: Provide Better Coordination Partially Implemented No No to Refocus and Leverage Federal Export Promotion DOC03: Reform the Federal Export Not Implemented - No No Control System for Commercial Goods Action Taken DOC04: Strengthen the Tourism Not Implemented - No No Policy Council Action Taken DOC05: Create Public/Private Not Implemented - No No Competition for the NOAA Fleet Action Taken DOC06: Improve Marine Fisheries Not Implemented - No No Management Action Taken DOC07: Provide EDA Public Works Not Implemented - No No Loan Guarantees for Infrastructure Action Taken Assistance DOC08: Establish a Manufacturing Not Implemented - No No Technology Data Bank Action Taken DOC09: Expand the Electronic Partially Implemented No No Availability of Census Data DOC10: Amend the Omnibus Trade and Partially Implemented No No 5 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB Competitiveness Act to Increase the Data Quality of the National Trade Data Bank DOC11: Eliminate Legislative Partially Implemented No No Barriers to the Exchange of Business Data Among Federal Statistical Agencies DOC12: Establish a Single Civilian Not Implemented - No No Operational Environmental Polar Action Taken Satellite Program DOC13: Use Sampling to Minimize Partially Implemented No No Cost of the Decennial Census DOC14: Build a Business and Not Implemented - No No Economic Information Node for the Action Taken Information Highway DOC15: Increase Access to Capital Not Implemented - No No for Minority Business Action Taken 4. Department of Defense (DOD) DOD01: Rewrite Policy Directives to Not Implemented - No No Include Better Guidance and Fewer Action Taken Procedures DOD02: Establish a Unified Budget Not Implemented - No No for the Department of Defense Action Taken DOD03: Purchase Best Value Common Not Implemented - No No Supplies and Services Action Taken DOD04: Outsource Noncore Department Not Implemented - No No of Defense Functions Action Taken 6 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOD05: Create Incentives for the Not Implemented - No No Department of Defense to Generate Action Taken Revenues DOD06: Establish and Promote a Fully Implemented No Yes Productivity-Enhancing Capital Investment Fund DOD07: Create a Healthy and Safe Partially Implemented No No Environment for Department of Defense Activities DOD08: Establish a Defense Quality Partially Implemented No No Workplace DOD09: Maximize the Efficiency of Not Implemented - No No DOD Health Care Operations Action Taken DOD10: Give Department of Defense Partially Implemented No No Installation Commanders More Authority and Responsibility Over Installation Management DOD11: Reduce National Guard and Not Implemented - No No Reserve Costs Action Taken DOD12: Streamline and Reorganize Not Implemented - No No the U.S. Army Corps of Engineers No Action Taken 5. Department of Education (ED) ED01: Redesign Chapter 1 of Not Implemented - No No Elementary and Secondary Education Action Taken Act ED02: Reduce the Number of Programs Not Implemented - No No the Department of Education Action Taken Administers ED03: Consolidate the Eisenhower Not Implemented - No No Math and Science Education Program Action Taken With Chapter 2 7 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB ED04: Consolidate National Security Insufficient No No Education Act Programs Information ED05: Streamline and Improve the Not Implemented - No No Department of Education's Grants Action Taken Process ED06: Provide Incentives for the Not Implemented - Yes Yes Department of Education's Debt No Action Taken Collection Service ED07: Simplify and Strengthen Partially Implemented Yes Yes Institutional Eligibility and Certification for Participation in Federal Student Aid ED08: Create a Single Point of Not Implemented - No No Contact for Program and Grant Action Taken Information ED09: Improve Employee Development Not Implemented - No No Opportunities in Department of Action Taken Education ED10: Eliminate the Grantback Not Implemented - No No Statutory Provision of the General No Action Taken Education Provisions Act ED11: Build a Professional, Partially Implemented No No Mission-Driven Structure for Research ED12: Develop a Strategy for Not Implemented - No No Technical Assistance and Action Taken Information Dissemination 6. Department of Energy (DOE) DOE01: Improve Environmental Not Implemented - Yes Yes Contract Management Action Taken DOE02: Incorporate Land Use Partially Implemented No Yes Planning in Cleanup 8 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOE03: Make Field Facility Not Implemented - Yes Yes Contracts Outcome-Oriented Action Taken DOE04: Increase Electrical Power Not Implemented - No No Revenues and Study Rates Action Taken DOE05: Strengthen the Federal Not Implemented - No No Energy Management Program Action Taken DOE06: Redirect Energy Laboratories Not Implemented - No No to Post-Cold War Priorities Action Taken DOE07: Save Costs Through Private Not Implemented - No No Power Cogeneration Action Taken DOE08: Support the Sale of the Not Implemented - No No Alaska Power Administration Action Taken 7. Environmental Protection Agency (EPA) EPA01: Improve Environmental Partially Implemented No No Protection Through Increased Flexibility for Local Government EPA02: Streamline EPA's Permit Not Implemented - No No Program Action Taken EPA03: Shift EPA's Emphasis Toward Not Implemented - No No Pollution Prevention and Away From Action Taken Pollution Control EPA04: Promote the Use of Economic Not Implemented - No No and Market-Based Approaches to Action Taken Reduce Water Pollution EPA05: Increase Private Sector Not Implemented - No No Partnerships to Accelerate Action Taken Development of Innovative Technologies EPA06: Stop the Export of Banned Not Implemented - No No Pesticides Action Taken 9 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB EPA07: Establish Measurable Goals, Not Implemented - No No Performance Standards, and Action Taken Strategic Planning Within EPA EPA08: Reform EPA's Contract Not Implemented - Yes Yes Management Process Action Taken EPA09: Establish a Blueprint for Partially Implemented No No Environmental Justice Through EPA's Operations EPA10: Promote Quality Science for Partially Implemented No No Quality Decisions EPA11: Reorganize EPA's Office of Fully Implemented No No Enforcement 8. Executive Office of the President (EOP) EOP01: Delegate Routine Paperwork Partially Implemented No No Review to the Agencies and Redeploy OMB's Resources More Effectively EOP02: Modify the OMB Circular Not Implemented - No No System Action Taken EOP03: Strengthen the Office of Partially Implemented No No U.S. Trade Representative's Coordination With State and Local Governments EOP04: Improve Federal Advisory Partially Implemented No No Committee Management EOP05: Reinvent OMB's Management Partially Implemented No No Mission EOP06: Improve OMB's Relationship Partially Implemented No No With Other Agencies EOP07: Strengthen the Office of the Partially Implemented No No U.S. Trade Representative's Trade Policy Coordination Process 10 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB EOP08: Strengthen the Office of the Partially Implemented No No U.S. Trade Representative's Negotiation Process EOP09: Establish a Customer Service Fully Implemented No No Bureau in the EOP EOP10: Conduct Qualitative Not Implemented - No No Self-Reviews of Critical Action Taken Administrative Processes EOP11: Improve the Presidential Not Implemented - No No Transition Process No Action Taken EOP12: Improve Administrative Partially Implemented No No Processes 9. Federal Emergency Management Agency (FEMA) FEMA01: Shift Emphasis to Preparing Partially Implemented No No for and Responding to the Consequences of All Disasters FEMA02: Develop a More Anticipatory Not Implemented - No No and Customer-Driven Response to Action Taken Catastrophic Disasters FEMA03: Create Results-Oriented Not Implemented - No No Incentives to Reduce the Costs of a Action Taken Disaster FEMA04: Develop a Skilled Partially Implemented No No Management Team Among Political Appointees and Career Staff 10. Department of Health and Human Services (HHS) HHS01: Promote Effective, Not Implemented - No No Integrated Service Delivery for Action Taken Customers by Increasing Collaborative Efforts HHS02: Reengineer the HHS Process Not Implemented - No No for Issuing Regulations Action Taken 11 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB HHS03: Develop a National, Uniform Not Implemented - No No Inspection System to Ensure a Safe No Action Taken Food Supply HHS04: Reconfigure Support for Not Implemented - No No Health Professions Education Action Taken HHS05: Restructure the Management Not Implemented - No Yes of Railroad Industry Benefit No Action Taken Programs HHS06: Improve Social Security Not Implemented - No No Administration Disability Claims Action Taken Processing to Better Serve People With Disabilities and Safeguard Trust Fund Assets HHS07: Protect Social Security, Not Implemented - Yes No Disability, and Medicare Trust Fund Action Taken Assets by Removing Barriers to Funding Productive Oversight Activities HHS08: Coordinate Collection and Not Implemented - No No Dissemination of Social Security Action Taken Administration Death Information to Protect Federal Program Assets HHS09: Take More Aggressive Actions Not Implemented - No No to Collect Outstanding Debts Owed Action Taken to the Social Security Trust Fund HHS10: Institute and Collect User Not Implemented - No No Fees on FDA's Inspection and Action Taken Approval Processes HHS11: Redesign SSA Service Not Implemented - No No Delivery and Make Better Use of Action Taken Technology to Provide Improved Access and Services to Customers HHS12: Strengthen Departmentwide Not Implemented - No No Management Action Taken 12 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB HHS13: Review the Field and Not Implemented - No No Regional Office Structure of the Action Taken HHS, and Develop a Plan for Shifting Resources to Match Workload Demands HHS14: Amend the Health Care Not Implemented - Yes No Financing Administration's (HCFA) Action Taken Contracting Authority to Allow for Competitive Contracting 11. Department of Housing and Urban Development (HUD) HUD01: Reinvent Public Housing Not Implemented - Yes Yes Action Taken HUD02: Improve Multi-Family Asset Partially Implemented Yes Yes Management and Disposition HUD03: Improve Single-Family Asset Not Implemented - Yes Yes Management and Disposition Action Taken HUD04: Create an Not Implemented - No No Assisted-Housing/Rent Subsidy Action Taken Demonstration Project HUD05: Establish a New Housing Not Implemented - No Yes Production Program Action Taken HUD06: Streamline HUD Field Partially Implemented Yes Yes Operations HUD07: Refinance Section 235 Not Implemented - No No Mortgages Action Taken HUD08: Reduce Section 8 Contract Not Implemented - No Yes Rent Payments Action Taken HUD09: Consolidate Section 8 Not Implemented - No Yes Certificates and Vouchers Action Taken HUD10: Reduce Operating Subsidies Not Implemented - No Yes for Vacancies No Action Taken 13 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB 12. Intelligence Community (INTEL) INTEL01: Enhance Intelligence Insufficient No No Community Integration Information INTEL02: Enhance Community Insufficient No No Responsiveness to Customers Information INTEL03: Reassess Information Insufficient No No Collection to Meet New Analytical Information Challenges INTEL04: Integrate Intelligence Insufficient No No Community Information Management Information Systems INTEL05: Develop Integrated Insufficient No No Personnel and Training Systems Information INTEL06: Merge the President's Insufficient No No Intelligence Oversight Board With Information the President's Foreign Intelligence Advisory Board INTEL07: Improve Support to Ground Insufficient No No Troops During Combat Operations Information 13. Department of the Interior (DOI) DOI01: Establish a Hard Rock Mine Not Implemented - No No Reclamation Fund to Restore the Action Taken Environment DOI02: Redefine Federal Oversight Not Implemented - No No of Coal Mine Regulation Action Taken DOI03: Establish a National Spatial Partially Implemented No No Data Infrastructure DOI04: Promote Entrepreneurial Not Implemented - No No Management of the National Park Action Taken Service 14 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOI05: Obtain a Fair Return for Not Implemented - No No Federal Resources Action Taken DOI06: Rationalize Federal Land Partially Implemented No No Ownership DOI07: Improve the Land Acquisition Not Implemented - No No Policies of the DOI Action Taken DOI08: Improve Mineral Management Not Implemented - No No Service Royalty Collections Action Taken DOI09: Establish a System of Not Implemented - No No Personnel Exchanges in DOI Action Taken DOI10: Consolidate Administrative Not Implemented - No No and Programmatic Functions in DOI Action Taken DOI11: Streamline Management Not Implemented - No No Support Systems in DOI Action Taken DOI12: Create a New Mission for the Partially Implemented No No Bureau of Reclamation DOI13: Improve the Federal Helium Not Implemented - No No Program Action Taken DOI14: Enhance Environmental Not Implemented - No No Management by Remediating Hazardous Action Taken Material Sites 14. Department of Justice (DOJ) DOJ01: Improve the Coordination and Other No No Structure of Federal Law Enforcement Agencies DOJ02: Improve Border Management Not Implemented - No Yes Action Taken DOJ03: Redirect and Better Not Implemented - No No Coordinate Resources Dedicated to Action Taken Interdiction of Drugs 15 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOJ04: Improve Department of Partially Implemented No Yes Justice Debt Collection Efforts DOJ05: Improve the Bureau of Partially Implemented No Yes Prisons Education, Job Training, and Financial Responsibilities Programs DOJ06: Improve the Management of Partially Implemented Yes Yes Federal Assets Targeted for Disposition DOJ07: Reduce the Duplication of Not Implemented - No No Drug Intelligence Systems and Action Taken Improve Computer Security DOJ08: Reinvent the Immigration and Not Implemented - No Yes Naturalization Service's Action Taken Organization and Management DOJ09: Make the Department of Partially Implemented No No Justice Operate More Effectively as the U.S. Government Law Firm DOJ10: Improve White Collar Fraud Fully Implemented No No Civil Enforcement DOJ11: Reduce the Duplication of Insufficient No No Law Enforcement Training Facilities Information DOJ12: Streamline Background Partially Implemented No No Investigations for Federal Employees DOJ13: Adjust Civil Monetary Not Implemented - No No Penalties to the Inflation Index Action Taken DOJ14: Improve Federal Courthouse Insufficient No No Security Information DOJ15: Improve the Professionalism Not Implemented - No No of the U.S. Marshals Service Action Taken 16 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOJ16: Develop Lower Cost Solutions Partially Implemented No Yes to Federal Prison Space Problems 15. Department of Labor (DOL) DOL01: Enhance Reemployment Not Implemented - No No Programs for Occupationally Action Taken Disabled Federal Employees DOL02: Develop a Single Not Implemented - No No Comprehensive Worker Adjustment Action Taken Strategy DOL03: Expand Negotiated Rulemaking Insufficient No No and Improve Up-front Teamwork on Information Regulations DOL04: Expand the Use of Insufficient No No Alternative Dispute Resolution by Information the Department of Labor DOL05: Automate the Processing of Not Implemented - Yes Yes ERISA Annual Financial Reports Action Taken (Form 5500) to Cut Costs and Delays in Obtaining Employee Benefit Plan Data DOL06: Amend the ERISA Requirement Not Implemented - No No for Summary Plan Descriptions Action Taken DOL07: Redirect the Mine Safety and Not Implemented - No No Health Administration's Role in Action Taken Mine Equipment Regulation DOL08: Create One-Stop Centers for Not Implemented - No No Career Management Action Taken DOL09: Create a Boundary-Spanning Insufficient No No Workforce Development Council Information DOL10: Refocus the Responsibility Not Implemented - No No for Ensuring Workplace Safety and No Action Taken Health 17 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOL11: Open the Civilian Not Implemented - No No Conservation Centers to Private and No Action Taken Public Competition DOL12: Partially Fund Mine Safety Not Implemented - No No and Health Enforcement Through No Action Taken Service Fees DOL13: Integrate Enforcement Not Implemented - No No Activities within the Department of No Action Taken Labor DOL14: Apply Information Technology Not Implemented - No No to Expedite Wage Determinations for Action Taken Federal Contracts DOL15: Provide Research and Not Implemented - No No Development Authority for the DOL's No Action Taken Mine Safety and Health Program DOL16: Increase Assistance to Not Implemented - No No States in Collecting Delinquent Action Taken Unemployment Insurance Trust Fund Contributions DOL17: Revise and Update the Not Implemented - No No Consumer Price Index Action Taken DOL18: Improve the Delivery of Not Implemented - No No Legal Services by the Office of the Action Taken Solicitor in the Department of Labor DOL19: Transfer the Veterans' Not Implemented - No No Employment and Training Service to No Action Taken the Employment and Training Administration DOL20: Reduce Federal Employees' Not Implemented - No No Compensation Act Fraud Action Taken 18 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOL21: Change the Focus of the Not Implemented - No No Unemployment Insurance Benefits Action Taken Quality Control Program to Improve Performance 16. National Aeronautics and Space Administration (NASA) NASA01: Improve NASA Contracting Partially Implemented Yes Yes Practices NASA02: Increase NASA Technology Not Implemented - No No Transfer Efforts and Eliminate Action Taken Barriers to Technology Development NASA03: Increase NASA Coordination Not Implemented - No No of Programs With the U.S. Civil Action Taken Aviation Industry NASA04: Strengthen and Restructure Partially Implemented No No NASA Management NASA05: Clarify the Objectives of Partially Implemented No No the Mission to Planet Earth Program 17. National Science Foundation/Office of Science and Technology Policy (NSF) NSF01: Strengthen Coordination of Fully Implemented No No Science Policy NSF02: Use a Federal Demonstration Not Implemented - No No Project to Increase Research Action Taken Productivity NSF03: Continue Automation of NSF Partially Implemented No No Research Support Functions 18. Small Business Administration (SBA) SBA01: Allow Judicial Review of the Not Implemented - No No Regulatory Flexibility Act Action Taken SBA02: Improve Assistance to Not Implemented - No No Minority Small Businesses Action Taken 19 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB SBA03: Reinvent the U.S. Small Partially Implemented No No Business Administration's Credit Programs SBA04: Examine Federal Guidelines Not Implemented - No No for Small Business Lending No Action Taken Requirements SBA05: Manage the Microloan Program Not Implemented - No No to Increase Loans for Small Action Taken Businesses SBA06: Establish User Fees for Not Implemented - No Yes Small Business Development Center Action Taken Services SBA07: Distribute SBA Staff Based Partially Implemented No No on Workload and Administrative Efficiency SBA08: Improve Federal Data on Not Implemented - No No Small Businesses No Action Taken 19. Department of State/U.S. Information Agency (DOS) DOS01: Expand the Authority of Not Implemented - No No Chiefs of Mission Overseas No Action Taken DOS02: Integrate the Foreign Not Implemented - No No Affairs Resource Management Process Action Taken DOS03: Improve State Department Partially Implemented No No Efforts to Promote U.S. Business Overseas DOS04: Provide Leadership in the Not Implemented - No Yes Department's Information Management Action Taken DOS05: Reduce Mission Operating Partially Implemented Yes No Costs DOS06: Consolidate U.S. Nonmilitary Partially Implemented No No International Broadcasting 20 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOS07: Relocate the Mexico City Partially Implemented No Yes Regional Administrative Management Center DOS08: Improve the Collection of Partially Implemented No Yes Receivables DOS09: Change U.N. Administrative Not Implemented - No No and Assessment Procedures Action Taken 20. Department of Transportation (DOT) DOT01: Measure Transportation Not Implemented - No No Safety Action Taken DOT02: Streamline the Enforcement Partially Implemented No No Process DOT03: Use a Consensus-Building Not Implemented - No No Approach to Expedite Transportation Action Taken and Environmental Decisionmaking DOT04: Establish a Corporation to Not Implemented - No No Provide Air Traffic Control Action Taken Services DOT05: Permit States to Use Federal Not Implemented - No No Aid as a Capital Reserve Action Taken DOT06: Encourage Innovations in Not Implemented - No No Automotive Safety Action Taken DOT07: Examine User Fees for Not Implemented - No No International Overflights Action Taken DOT08: Increase FAA Fees for Not Implemented - No No Inspection of Foreign Repair Action Taken Facilities DOT09: Contract for Level I Air Not Implemented - No No Traffic Control Towers Action Taken 21 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOT10: Establish a Public-Private Not Implemented - No No Consortium to Develop an Action Taken Aeronautical Telecommunications Network DOT11: Improve Intermodal Partially Implemented No No Transportation Policy Coordination and Management DOT12: Develop an Integrated Not Implemented - No No National Transportation Research Action Taken and Development Plan DOT13: Create and Evaluate Partially Implemented No No Telecommuting Programs DOT14: Improve DOT Information Not Implemented - No No Technology Management Action Taken DOT15: Provide Reemployment Rights Not Implemented - No No for Merchant Mariners Action Taken DOT16: Establish an Independent Other No No Commission to Review the U.S. Maritime Industry DOT17: Eliminate Funding for Partially Implemented No No Highway Demonstration Projects DOT18: Reduce Spending for the U.S. Not Implemented - No No Merchant Marine Academy Action Taken DOT19: Rescind Unobligated Earmarks Partially Implemented Yes Yes for the FTA New Starts and Bus Program DOT20: Reduce the Annual Essential Fully Implemented No No Air Service Subsidies DOT21: Terminate Grant Funding for Not Implemented - No No Federal Aviation Administration Action Taken Higher Education Programs 22 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DOT22: Assign Office of Motor Not Implemented - No No Carriers (OMC) Field Staff to Action Taken Improve Program Effectiveness and Reduce Costs DOT23: Automate Administrative Partially Implemented No No Requirements for Federal Aid Highway Projects 21. Department of the Treasury/Resolution Trust Corporation (TRE) TRE01: Improve the Coordination and Other No No Structure of Federal Law Enforcement Agencies TRE02: Improve Border Management Not Implemented - No Yes Action Taken TRE03: Redirect and Better Not Implemented - No No Coordinate Resources Dedicated to Action Taken the Interdiction of Drugs TRE04: Foster Federal/State Not Implemented - No No Cooperative Initiatives by the IRS Action Taken TRE05: Simplify Employer Wage Partially Implemented No No Reporting TRE06: Establish Federal Firearms Not Implemented - No No License User Fees to Cover Costs Action Taken TRE07: Improve the Management of Partially Implemented Yes Yes Federal Assets Targeted for Disposition TRE08: Reduce the Duplication of Not Implemented - No No Drug Intelligence Systems and Action Taken Improve Computer Security TRE09: Modernize the IRS Not Implemented - No No Action Taken TRE10: Modernize the U.S. Customs Not Implemented - Yes Yes Service Action Taken 23 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB TRE11: Ensure the Efficient Merger Not Implemented - Yes No of Resolution Trust Corporation Action Taken into the FDIC TRE12: Reduce the Duplication of Insufficient No No Law Enforcement Training Facilities Information TRE13: Streamline Background Partially Implemented No No Investigations for Federal Employees TRE14: Adjust Civil Monetary Not Implemented - No No Penalties to the Inflation Index Action Taken TRE15: Increase IRS Collections Partially Implemented Yes Yes Through Better Compliance Efforts TRE16: Improve Agency Compliance Not Implemented - No No With Employment Tax Reporting Action Taken Requirements TRE17: Authorize Federal Tax Not Implemented - No Yes Payment by Credit Card Action Taken TRE18: Modernize the Financial Not Implemented - No Yes Management Systems Action Taken TRE19: Repeal Section 5010 of the Not Implemented - No No Internal Revenue Code to Eliminate Action Taken Tax Credits for Wine and Flavors TRE20: Amend or Repeal Section 5121 Not Implemented - No No of the Internal Revenue Code Action Taken Requiring Special Occupational Taxes on Retail Alcohol Dealers 22. Department of Veterans Affairs (DVA) DVA01: Develop the Master Veteran Not Implemented - No No Record and Modernize the Action Taken Department's Information Infrastructure 24 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DVA02: Modernize Benefits Claims Not Implemented - No No Processing Action Taken DVA03: Eliminate Legislative Budget Not Implemented - No No Constraints to Promote Management Action Taken Effectiveness DVA04: Streamline Benefits Claims Not Implemented - No No Processing Action Taken DVA05: Consolidate Department of Not Implemented - No No Defense and Department of Veterans Action Taken Affairs Compensation and Retired Pay Programs DVA06: Enhance VA Cost Recovery Not Implemented - No No Capabilities Action Taken DVA07: Establish a Working Capital Not Implemented - No No Fund Action Taken DVA08: Decentralize Decisionmaking Not Implemented - No No Authority to Promote Management Action Taken Effectiveness DVA09: Establish a Comprehensive Partially Implemented No No Resource Allocation Program DVA10: Serve Veterans and Their Partially Implemented No No Families as Customers DVA11: Phaseout and Close Supply Partially Implemented No Yes Depots DVA12: Improve Business Practices Not Implemented - No No Through Electronic Commerce Action Taken DVA13: Eliminate "Sunset" Dates in Not Implemented - No No the Omnibus Budget Reconciliation Action Taken Act of 1990 DVA14: Raise the Fees for Veterans Not Implemented - No No Affairs' Guaranteed Home Loans Action Taken 25 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB DVA15: Restructure the Veterans Not Implemented - No No Affairs' Health Care System Action Taken DVA16: Recover Administrative Costs Not Implemented - No No of Veterans' Insurance Program From Action Taken Premiums and Dividends 23. Creating Quality Leadership and Management (QUAL) QUAL01: Provide Improved Leadership Partially Implemented No No and Management of the Executive Branch QUAL02: Improve Government Not Implemented - No No Performance Through Strategic and Action Taken Quality Management QUAL03: Strengthen the Corps of Not Implemented - No No Senior Leaders Action Taken QUAL04: Improve Not Implemented - No No Legislative-Executive Branch No Action Taken Relationship 24. Streamlining Management Control (SMC) SMC01: Implement a Systems Design Not Implemented - No No Approach to Management Control No Action Taken SMC02: Streamline the Internal Not Implemented - No No Controls Program to Make It an Action Taken Efficient and Effective Management Tool SMC03: Change the Focus of the Not Implemented - No No Inspectors General Action Taken SMC04: Increase the Effectiveness Not Implemented - No No of Offices of General Counsel No Action Taken SMC05: Improve the Effectiveness of Partially Implemented No No the General Accounting Office Through Increased Customer Feedback 26 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB SMC06: Reduce the Burden of Not Implemented - No No Congressionally Mandated Reports Action Taken SMC07: Reduce Internal Regulations Partially Implemented No No by More Than 50 Percent SMC08: Expand the Use of Waivers to Partially Implemented No No Encourage Innovation 25. Transforming Organizational Structures (ORG) ORG01: Reduce the Costs and Numbers Partially Implemented No No of Positions Associated With Management Control Structures by Half ORG02: Use Multi-Year Performance Not Implemented - No No Agreements Between the President Action Taken and Agency Heads to Guide Downsizing Strategies ORG03: Establish a List of Specific Not Implemented - Yes Yes Field Offices to be Closed Action Taken ORG04: The President Should Request Not Implemented - No No Authority to Reorganize Agencies No Action Taken ORG05: Sponsor Three or More Fully Implemented No No Cross-Department Initiatives Addressing Common Issues or Customers ORG06: Identify and Change Not Implemented - No No Legislative Barriers to Action Taken Cross-Organizational Cooperation 26. Improving Customer Services (ICS) ICS01: Create Customer-Driven Partially Implemented No No Programs in All Departments and Agencies That Provide Services Directly to the Public 27 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB ICS02: Customer Service Performance Partially Implemented No No Standards--Internal Revenue Service ICS03: Customer Service Performance Partially Implemented No No Standards--Social Security Administration ICS04: Customer Service Performance Partially Implemented No No Standards--Postal Service ICS05: Streamline Ways to Collect Partially Implemented No No Customer Satisfaction and Other Information From the Public 27. Mission-Driven, Results-Oriented Budgeting (BGT) BGT01: Develop Performance Not Implemented - No No Agreements With Senior Political Action Taken Leadership That Reflect Organizational and Policy Goals BGT02: Effectively Implement the Partially Implemented No No Government Performance and Results Act of 1993 BGT03: Empower Managers to Perform Not Implemented - No No No Action Taken BGT04: Eliminate Employment Not Implemented - No No Ceilings and Floors by Managing No Action Taken Within Budget BGT05: Provide Line Managers With Not Implemented - No No Greater Flexibility to Achieve Action Taken Results BGT06: Streamline Budget Not Implemented - No No Development Action Taken BGT07: Institute Biennial Budgets Not Implemented - No No and Appropriations Action Taken BGT08: Seek Enactment of Expedited Not Implemented - No No Rescission Procedures Action Taken 28 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB 28. Improving Financial Management (FM) FM01: Accelerate the Issuance of Partially Implemented No No Federal Accounting Standards FM02: Clarify and Strengthen the Not Implemented - No No Financial Management Roles of OMB Action Taken and Treasury FM03: Fully Integrate Budget, Not Implemented - No No Financial, and Program Information Action Taken FM04: Increase the Use of Not Implemented - No No Technology to Streamline Financial Action Taken Services FM05: Use the Chief Financial Not Implemented - No No Officers (CFO) Act to Improve Action Taken Financial Services FM06: "Franchise" Internal Services Not Implemented - No No Action Taken FM07: Create Innovation Funds Not Implemented - No No Action Taken FM08: Reduce Financial Regulations Not Implemented - No No and Requirements Action Taken FM09: Simplify the Financial Partially Implemented No No Reporting Process FM10: Provide an Annual Financial Not Implemented - No No Report to the Public Action Taken FM11: Strengthen Debt Collection Not Implemented - No No Program Action Taken FM12: Manage Fixed Asset Not Implemented - No No Investments for the Long Term Action Taken FM13: Charge Agencies for the Full Not Implemented - No No Cost of Employee Benefits Action Taken 29 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB 29. Reinventing Human Resource Management (HRM) HRM01: Create a Flexible and Not Implemented - No No Responsive Hiring System Action Taken HRM02: Reform the General Schedule Not Implemented - No No Classification and Basic Pay System Action Taken HRM03: Authorize Agencies to Not Implemented - No No Develop Programs for Improvement of Action Taken Individual and Organizational Performance HRM04: Authorize Agencies to Not Implemented - No No Develop Incentive Award and Bonus Action Taken Systems to Improve Individual and Organizational Performance HRM05: Strengthen Systems to Not Implemented - No No Support Management in Dealing With Action Taken Poor Performers HRM06: Clearly Define the Objective Partially Implemented No No of Training as the Improvement of Individual and Organizational Performance; Make Training more Market-Driven HRM07: Enhance Programs to Provide Partially Implemented No No Family-Friendly Workplaces HRM08: Improve Processes and Not Implemented - No No Procedures Established to Provide Action Taken Workplace Due Process for Employees HRM09: Improve Accountability for Not Implemented - No No Equal Opportunity Goals and Action Taken Accomplishments HRM10: Improve Interagency Not Implemented - No No Collaboration and Cross Training Action Taken for Human Resource Professionals HRM11: Strengthen the Senior Not Implemented - No No 30 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB Executive Service (SES) So That It Action Taken Becomes a Key Element in the Governmentwide Culture Change Effort HRM12: Eliminate Excessive Red Tape Not Implemented - No No and Automate Functions and Action Taken Information HRM13: Form Labor-Management Fully Implemented No No Partnerships for Success HRM14: Provide Incentives to Partially Implemented No No Encourage Voluntary Separations 30. Reinventing Federal Procurement (PROC) PROC01: Reframe Acquisition Policy Not Implemented - No No Action Taken PROC02: Build an Innovative Not Implemented - No No Procurement Workforce Action Taken PROC03: Encourage More Procurement Not Implemented - No No Innovation Action Taken PROC04: Establish New Simplified Not Implemented - No No Acquisition Threshold and Action Taken Procedures PROC05: Reform Labor Laws and Partially Implemented No No Transform the Labor Department Into an Efficient Partner for Meeting Public Policy Goals PROC06: Amend Protest Rules Not Implemented - No No Action Taken PROC07: Enhance Programs for Small Not Implemented - No No Business and Small Disadvantaged Action Taken Business Concerns PROC08: Reform Information Not Implemented - No No Technology Procurements Action Taken 31 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB PROC09: Lower Costs and Reduce Partially Implemented No No Bureaucracy in Small Purchases Through the Use of Purchase Cards PROC10: Ensure Customer Focus in Not Implemented - No No Procurement No Action Taken PROC11: Improve Procurement Ethics Not Implemented - No No Laws Action Taken PROC12: Allow for Expanded Choice Not Implemented - No No and Cooperation in the Use of Action Taken Supply Schedules PROC13: Foster Reliance on the Partially Implemented No No Commercial Marketplace PROC14: Expand Electronic Commerce Partially Implemented No No for Federal Acquisition PROC15: Encourage Best Value Not Implemented - No No Procurement Action Taken PROC16: Promote Excellence in Not Implemented - No No Vendor Performance Action Taken PROC17: Authorize a Two-Phase Not Implemented - No No Competitive Source Selection Action Taken Process PROC18: Authorize Multi-Year Not Implemented - No No Contracts Action Taken PROC19: Conform Certain Statutory Not Implemented - No No Requirements for Civilian Agencies Action Taken to Those of Defense Agencies PROC20: Streamline Buying for the Partially Implemented No No Environment 32 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB 31. Reinventing Support Services (SUP) SUP01: Authorize the Executive Not Implemented - No No Branch to Establish a Printing Action Taken Policy That Will Eliminate the Current Printing Monopoly SUP02: Assure Public Access to Not Implemented - No No Federal Information Action Taken SUP03: Improve Distribution Systems Not Implemented - No No to Reduce Costly Inventories Action Taken SUP04: Streamline and Improve Partially Implemented No Yes Contracting Strategies for the Multiple Award Schedule Program SUP05: Expand Agency Authority and Partially Implemented No No Eliminate Congressional Control Over Federal Vehicle Fleet Management SUP06: Give Agencies Authority and Not Implemented - No No Incentive for Personal Property Action Taken Management and Disposal SUP07: Simplify Travel and Increase Partially Implemented No No Competition SUP08: Give Customers Choices and Not Implemented - No No Create Real Property Enterprises Action Taken That Promote Sound Real Property Asset Management SUP09: Simplify Procedures for Not Implemented - No No Acquiring Small Blocks of Space to Action Taken House Federal Agencies SUP10: Establish New Contracting Not Implemented - No No Procedures for the Continued Action Taken Occupancy of Leased Office Space SUP11: Reduce Postage Costs Through Not Implemented - No No Improved Mail Management Action Taken 33 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB 32. Reengineer Through the Use of Information Technology (IT) IT01: Provide Clear, Strong Not Implemented - No No Leadership to Integrate Information Action Taken Technology Into the Business of Government IT02: Implement Nationwide, Partially Implemented No No Integrated Electronic Benefit Transfer IT03: Develop Integrated Electronic Not Implemented - No No Access to Government Information Action Taken and Service IT04: Establish a National Law Not Implemented - No No Enforcement/Public Safety Network Action Taken IT05: Provide Intergovernmental Tax Not Implemented - No No Filing, Reporting, and Payments Action Taken Processing IT06: Establish an International Not Implemented - No No Trade Data System Action Taken IT07: Create a National Not Implemented - No No Environmental Data Index No Action Taken IT08: Plan, Demonstrate, and Not Implemented - No No Provide Governmentwide Electronic Action Taken Mail IT09: Establish an Information Not Implemented - No No Infrastructure Action Taken IT10: Develop Systems and Not Implemented - No No Mechanisms to Ensure Privacy and Action Taken Security IT11: Improve Methods of Not Implemented - No No Information Technology Acquisition Action Taken IT12: Provide Incentives for Not Implemented - No No Innovation Action Taken 34 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB IT13: Provide Training and Not Implemented - No No Technical Assistance in Information Action Taken Technology to Federal Employees 33. Rethinking Program Design (DES) DES01: Activate Program Design as a Not Implemented - No No Formal Discipline No Action Taken DES02: Establish Pilot Program Not Implemented - No No Design Capabilities in One or Two No Action Taken Agencies DES03: Encourage the Strengthening Not Implemented - No No of Program Design in the No Action Taken Legislative Branch DES04: Commission Program Design Not Implemented - No No Courses No Action Taken 34. Strengthening the Partnership in Intergovernmental Service Delivery (FSL) FSL01: Improve the Delivery of Partially Implemented No No Federal Domestic Grant Programs FSL02: Reduce Red Tape Through Not Implemented - No No Regulatory and Mandate Relief Action Taken FSL03: Simplify Reimbursement Not Implemented - No No Procedures for Administrative Costs No Action Taken of Federal Grant Disbursement FSL04: Eliminate Needless Paperwork Not Implemented - No No by Simplifying the Compliance Action Taken Certification Process FSL05: Simplify Administration by Not Implemented - No No Modifying the Common Grant Rules on Action Taken Small Purchases FSL06: Strengthen the Partially Implemented No No Intergovernmental Partnership 35 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB 35. Reinventing Environmental Management (ENV) ENV01: Improve Federal Not Implemented - No No Decisionmaking Through No Action Taken Environmental Cost Accounting ENV02: Develop Cross-Agency Partially Implemented No No Ecosystem Planning and Management ENV03: Increase Energy and Water Partially Implemented No No Efficiency ENV04: Increase Environmentally and Fully Implemented No No Economically Beneficial Landscaping 36. Improving Regulatory Systems (REG) REG01: Create an Interagency Fully Implemented No No Regulatory Coordinating Group REG02: Encourage More Innovative Partially Implemented No No Approaches to Regulation REG03: Encourage Consensus-Based Not Implemented - No No Rulemaking Action Taken REG04: Enhance Public Awareness and Not Implemented - No No Participation Action Taken REG05: Streamline Agency Rulemaking Partially Implemented No No Procedures REG06: Encourage Alternative Not Implemented - No No Dispute Resolution When Enforcing Action Taken Regulations REG07: Rank Risks and Engage in Partially Implemented No No "Anticipatory" Regulatory Planning REG08: Improve Regulatory Science Not Implemented - No No Action Taken REG09: Improve Agency and Not Implemented - No No Congressional Relationships No Action Taken 36 GAO/GGD-94-203R Management Reform ENCLOSURE ENCLOSURE High-risk area Recommendation Implementation status GAO OMB REG10: Provide Better Training and Not Implemented - No No Incentives for Regulators Action Taken 37. General Services Administration (GSA) GSA01: Separate Policymaking From Not Implemented - No No Service Delivery and Make the Action Taken General Services Administration (GSA) a Fully Competitive, Revenue-Based Organization 38. Office of Personnel Management (OPM) OPM01: Strengthen the Office of Not Implemented - No No Personnel Management's (OPM) Action Taken Leadership Role in Transforming Federal Human Resource Management Systems OPM02: Redefine and Restructure Not Implemented - No No OPM'S Functional Responsibilities Action Taken to Foster a Customer Orientation OPM03: Change the Culture of OPM to Not Implemented - No No Empower Its Staff and Increase Its Action Taken Customer Orientation (246062) 37 GAO/GGD-94-203R Management Reform