Ronald B. Norby, Network Director
Our mission is to honor America's veterans by providing exceptional health care that improves their health and well-being
Serving Veterans throughout Southern California and Southern Nevada
The VA Desert Pacific Healthcare Network is one of 21 Veterans Integrated Service Networks (VISNs) operated nationwide by the United States Department of Veterans Affairs (VA). Our Network includes five hospitals and 29 community clinics that serve 1.4 million veterans in Southern California and Southern Nevada.
VA Greater Los Angeles Healthcare System
· West Los Angeles
· Antelope Valley
· Bakersfield
· East Los Angeles
· Gardena
· Los Angeles
· Oxnard
· Pasadena
· San Luis Obispo
· Santa Barbara
· Santa Maria
· Sepulveda
VA Southern Nevada Healthcare System
· Las Vegas
· Henderson
· Las Vegas Homeless
· Pahrump
VA Loma Linda Healthcare System
· Loma Linda
· Corona
· Palm Desert
· Sun City
· Upland
· Victorville
VA Long Beach Healthcare System
· Long Beach
· Anaheim
· Cabrillo
· Santa Ana
· South Orange County
· Whittier/Santa Fe Springs
VA San Diego Healthcare System
· San Diego
· Chula Vista
· Escondido
· Imperial Valley
· Mission Valley
· Vista
Year in Review
Veterans
· 2% growth in unique veterans
· Increasing numbers of Operation Enduring Freedom and Iraqi Freedom veterans needing specialized services
· Growth in women veterans serving 112,700 network-wide
Resources
· 7% rise in full time equivalent employees
· Increase in funding for special programs
· $23.9 million received for expansion of mental health programs
· Added 254 new mental health positions between FY05-08
· Maintained bed capacity with 998 acute, 610 nursing home, 321 domiciliary, and 30 psychiatric residential beds
Quality and Access
· VA out-performs private sector hospitals in all measures of quality
· Care provided when needed using advanced clinic access techniques
· Appointments offered within 30 days
· Welcome home outreach events held for new veterans
Research and Education
Largest medical research and health professions education in the VA system
· Trained 767 medical residents and thousands of nursing and allied health students
· 617 researchers conducted over 2,100 projects with more than $120 million in total funding
· Affliated with some of the finest medical schools in the United States including:
- Univ. of California, Los Angeles (UCLA)
- Univ. of Southern California (USC)
- Univ. of California, San Diego (UCSD)
- Univ. of California, Irvine (UCI)
- Univ. of Nevada (UN)
Charts:
Unique Patients Served
Patient growth was at 2%
Returning Combat Veterans Enrolled
New veterans increased by 27% to one of the highest in the nation
Network Budget Allocation
Our budget increased 14% with funds directed to improve mental health programs
Total Full-Time Equivalent Employees
Employment levels increased by 7% with the hiring of mental health positions
Our Facilities
VA Greater Los Angeles Healthcare System
Serving Veterans in Los Angeles, Ventura, Santa Barbara and Kern Counties
Medical Center in West Los Angeles
Community Clinics in Bakersfield, East Los Angeles, Gardena, Lancaster, Los Angeles, Oxnard, Pasadena, San Luis Obispo, Santa Barbara, Santa Maria and Sepulveda.
11301 Wilshire Boulevard
Los Angeles, CA 90073
(310) 478-3711 www.losangeles.va.gov
Facility Statistics
Unique Veterans Served 77,642
FTEE 4,127
Allocated Budget $580,014,954
Inpatients Treated 7,905
Inpatient Satisfaction 82%
Percentage of Primary Care Patients seen within 30 days 99%
Outpatient Visits 1,073,560
Outpatient Satisfaction 72%
VA Loma Linda Healthcare System
Serving Veterans in San Bernardino and Riverside Counties
Medical Center in Loma Linda
Community Clinics in Corona, Palm Desert, Sun City and Victorville
11201 Benton Street
Loma Linda, CA 92357
(909) 825-7084
www.lomalinda.va.gov
Facility Statistics
Unique Veterans Served 58,303
FTEE 1,952
Allocated Budget $297,687,779
Inpatients Treated 7,799
Inpatient Satisfaction 79%
Percentage of Primary Care Patients seen within 30 days 99%
Outpatient Visits 546,017
Outpatient Satisfaction 78%
VA San Diego Healthcare System
Serving Veterans in San Diego and Imperial Counties
Medical Center in San Diego
Community Clinics in Chula Vista, Escondido, Imperial Valley, Mission Valley and Vista with a clinic under construction in Oceanside
3350 La Jolla Village Drive
San Diego, CA 92161
(858) 552-8585
www.sandiego.va.gov
Facility Statistics
Unique Veterans Served 59,610
FTEE 2,221
Allocated Budget $357,563,813
Inpatients Treated 6,285
Inpatient Satisfaction 81%
Percentage of Primary Care Patients seen within 30 days 99%
Outpatient Visits 618,807
Outpatient Satisfaction 82%
VA Long Beach Healthcare System
Serving Veterans in Orange and Los Angeles Counties
Medical Center in Long Beach
Community Clinics in Anaheim, Cabrillo, Santa Ana, South Orange County, and Whittier/Santa Fe Springs
5901 East 7th Street
Long Beach, CA 90822
(562) 826-8000
www.longbeach.va.gov
Facility Statistics
Unique Veterans Served 44,022
FTEE 1,996
Allocated Budget $330,085,523
Inpatients Treated 5,740
Inpatient Satisfaction 77%
Percentage of Primary Care Patients seen within 30 days 99%
Outpatient Visits 513,503
Outpatient Satisfaction 77%
VA Southern Nevada Healthcare System
Serving Veterans in Clark, Lincoln and Nye Counties
Medical Center shared with the Air Force at the Mike O'Callaghan Federal Hospital with outpatient clinics throughout Las Vegas
Community Clinics in Henderson and Pahrump
P.O. Box 360001
Las Vegas, NV 89036
(702) 636-3000
www.lasvegas.va.gov
Facility Statistics
Unique Veterans Served 40,268
FTEE 1,018
Allocated Budget $211,251,056
Inpatients Treated 2,421
Inpatient Satisfaction 87%
Percentage of Primary Care Patients seen within 30 days 100%
Outpatient Visits 449,767
Outpatient Satisfaction 71%
Capital Infrastructure Improvements
New Facilities:
· Medical Center and Nursing Home - Las Vegas
· Blind Rehabilitation, Outpatient Clinic and Administrative Buildings - Long Beach
· Parking Structure - Loma Linda
· Ambulatory Care Center -
· Loma Linda
Seismic Projects:
· Long Term Care and Mental Health Buildings - Long Beach
· Inpatient Bed Tower - Los Angeles
· Spinal Cord Injury Center - San Diego
CARES:
· State Veterans Home - Los Angeles
· National Cemetery Expansion - Los Angeles
· Fisher House - Los Angeles
Community Clinics
· Oceanside Clinic
· Laughlin Satellite Clinic
· Imperial Valley Clinic
· Expansion
Quality
Accomplishments
· Screened new combat veterans for depression, suicide, brain injury and PTSD
· Established Suicide Prevention Coordinators at all facilities
· Combined mental health services with primary care to provide improved access to care
· Lead the nation in ICU care measures
· Initiated patient-centered care programs at all facilities
Goals
· Establish centers to assist veterans transition from DoD to VA healthcare
· Redesign our clinical and administrative systems to improve performance
· Create a homelike nursing home environment
· Transform our culture to be patient centered using Planetree techniques
Cancer Screening
Out-performed private sector healthcare
Satisfaction
Accomplishments
· Improved inpatient satisfaction scores
· Conducted real-time inpatient and outpatient surveys measuring provider satisfaction
· Contacted patients by phone and letter after discharge to assess their satisfaction
· Conducted quarterly focus groups of new veterans and their families
· Contracted with 24hour Fitness to provide discounted membership rates for veterans
Goals
· Expand outpatient satisfaction surveys to review the care provided by specialists
· Improve telephone systems at all sites
· Enhance patient education tools for weight, diabetes and hypertension control
· Transform our culture to focus on meeting the needs of the veteran and their family
· Use focus group information to improve services for new veterans
Access
Accomplishments
· Enhanced Mental Health and PTSD Services at community clinics
· Established a Veterans Court with Orange County
· Improved access to appointments for new and existing veterans
· Opened a new community clinic in
· Laguna Hills
· Expanded the Imperial Valley and Sun City community clinics
Goals
· Open new satellite clinic in Laughlin, NV
· Use focus group data to improve services for new veterans
· Enhance End of Life Care services
· Expand services for women veterans
· Enhance mental health services to meet the unique needs of veterans
New Patients Seen within 30 Days
Appointment availability to new veterans improved
Workforce Development
Accomplisments
· Enhanced employee satisfaction in all areas of employment as noted in the 2008 National All Employee Survey
· Completed 74 mediation/facilitation cases through the Conflict Resolution Program saving the Network $660,000
· Enhanced the CREW (Civility, Respect & Engagement in the Workplace) program at each facility
Goals
· Identify and develop organizational leaders at all grade levels
· Expand educational opportunities (i.e., School-At-Work) at all facilities
· Enhance and expand educational partnerships with local community learning institutions
·
Employee Satisfaction
Satisfaction is among the highest nationally in VA
Medical Centers
VA Southern Nevada Healthcare System
P.O. Box 360001
Las Vegas, NV 89036
702-636-3000
Mike O'Callaghan Federal Hospital
4700 Las Vegas Boulevard North
Las Vegas, NV 89191
702-653-2215
VA Loma Linda Healthcare System
11201 Benton Street
Loma Linda, CA 92357
909-825-7084
VA Long Beach Healthcare System
5901 E. 7th Street
Long Beach, CA 90822
562-826-8000
VA San Diego Healthcare System
3350 La Jolla Village Drive
San Diego, CA 92161
858-552-8585
VA Greater Los Angeles Healthcare System
11301 Wilshire Boulevard
Los Angeles, CA 90073
310-478-3711
Community Clinics
Anaheim 714-780-5400
1801 W. Romneya Drive
3rd Floor, Suite 304
Anaheim, CA 92801
Antelope Valley 661-729-8655
547 W. Lancaster Boulevard
Lancaster, CA 93534
Bakersfield 661-632-1800
1801 Westwind Drive
Bakersfield, CA 93301
Cabrillo 562-826-8414
2001 River Avenue, Bldg. 28
Long Beach, CA 90810
Chula Vista 619-409-1600
835 3rd Avenue, Suite B
Chula Vista, CA 91910
Corona 951-817-8820
800 Magnolia Avenue, Suite 101
Corona, CA 92879
East Los Angeles 323-725-7557
5400 E. Olympic Boulevard, Suite 150
City of Commerce, CA 90040
Escondido 760-466-7020
815 East Pennsylvania Avenue
Escondido, CA 92025
Gardena 310-851-4705
1251 Redondo Beach Boulevard, 3rd Floor
Gardena, CA 90247
Henderson 702-456-3825
2920 Green Valley Parkway, Suite 215
Henderson, NV 89014
Imperial Valley 760-352-1506
1600 South Imperial Drive
El Centro, CA 92243
Laguna Hills 949-269-0700
25292 McIntyre Street
Laguna Hills, CA 92653
Las Vegas - Homeless Veterans 702-636-4077
916 West Owens Avenue
Las Vegas, NV 89106
Laughlin Outreach Clinic
Coming Soon!
Los Angeles 213-253-2677
351 E. Temple Street
Los Angeles, CA 90012
Mission Valley 619-400-5000
8810 Rio San Diego Drive
San Diego, CA 92108
Oxnard 805-983-6384
250 W. Citrus Grove Avenue, Suite 140
Oxnard, CA 93030
Palm Desert 760-341-5570
41865 Boardwalk, Suite 103
Palm Desert, CA 92211
Pahrump 775-727-7535
2100 E. Calvada Boulevard
Pahrump, NV 89048
Pasadena 626-289-5973
420 S. Las Tunas Drive
San Gabriel, CA 91776
San Luis Obispo 805-543-1233
1288 Morro Street, Suite 200
San Luis Obispo, CA 93401
Santa Ana 714-825-3500
2740 S. Bristol Street,
First Floor, Suite 110
Santa Ana, CA 92704
Santa Barbara 805-683-1491
4440 Calle Real
Santa Barbara, CA 93110
Santa Maria 805-354-6000
1550 East Main Street
Santa Maria, CA 93454
Sepulveda 818-891-7711
16111 Plummer Street
Sepulveda, CA 91343
Sun City 951-672-1931
28125 Bradley Road
Suite 130
Sun City, CA 92586
Upland 909-946-5348
1238 E. Arrow Highway
Suite 100
Upland, CA 91786
Victorville 760-951-2599
12138 Industrial Boulevard
Suite 120
Victorville, CA 92392
Vista 760-643-2000
1840 West Drive
Vista, CA 92083
Whittier/Santa Fe Springs 562-862-5565
10210 Orr and Day Road
Santa Fe Springs, CA 90670
VA Desert Pacific Healthcare Network
5901 E. 7th Street o Long Beach, CA 90822 o
(562)826-5963
www.desertpacific.va.gov