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This topic provides detailed information about how Application Manager handles problems with Supporting Documents.
If your uploaded document failed to pass the virus scan at Application Manager, you will receive the following message via email:
"Dear Applicant,
We are sorry, but we were unable to process the file(s) listed below, which you uploaded on the Application Manager system for “Position Title” and “Announcement Number”/" & vacancyID & ":" -" & originalFileName.
Our virus scanning software has encountered a possible virus in the file(s) and was unable to remove it successfully. If the announcement for this position is now closed, please contact the hiring office identified at the bottom of the announcement for instructions. If the announcement for this position is still open, you may add the document to your existing Application Package by following these steps:
1. Ensure the file is virus free. You may wish to try using your own virus scanning software to clean the file, or you may wish to recreate it from scratch on a computer that is known to be virus-free.
2. Use your Web browser to go to https://applicationmanager.org
3. Log In to your Application Manager account.
4. Open the Application Package for this position: “Vacancy ID”
5. Click the Add Documents button.
6. Follow the instructions on the Document Upload page to upload your file.
If you continue to experience problems uploading this file, please consult the Application Manager Online Help at http://eshelp.opm.gov/robo/projects/appman001/appman001.htm.
Or, contact the Application Manager Help Desk at ApplicationManagerHelpDesk@opm.gov"
If we could not convert the supporting document you uploaded to .pdf, you will receive the following message via email:
"Dear Applicant,
We are sorry, but we were unable to process the file(s) listed below, which you uploaded on the Application Manager system for VIN:" & vacancyID & ":" -" & originalFileName. We cannot accept files that are password protected, that contain macros, that are corrupted, or are in an unaccepted format. Accepted file formats include: JPG, PDF, TXT, RTF, DOC, WPD, XFD, FDF, XFDF or HTM/HTML.
If the announcement for this position is now closed, please contact the hiring office identified at the bottom of the job announcement for instructions. If the announcement for this position is still open, you may try again to add the document to your existing Application Package. First, please identify and correct the problem with the file before trying to upload it again.
If the file you uploaded is a text file such as .DOC or .TXT, follow these steps:
1. Open the file.
2. If the file is password protected, remove the password. We cannot process password protected files.
3. Convert the file to Rich Text Format (.RTF), if possible, in order to assure the file contains no macros. Usually, the way to do this is to click on the File menu and select Save As. In the Save As window, choose “.rtf” as the file type and Save.
If the file you uploaded is a graphics file like .JPG or .PDF, follow these steps:
1. Open the file.
2. Convert the file to .GIF format. Usually, the way to do this is to click on the File menu and select Save As. In the Save As window, choose “.gif” as the file type and Save.
Once you have corrected the file, follow these steps to add it to your existing Application Package:
1. Use your Web browser to go to https://applicationmanager.org
2. Log In to your Application Manager account.
3. Open the Application Package for this position: “Vacancy ID”
4. Click the Add Documents button.
5. Follow the instructions on the Document Upload page to upload the file.
If you continue to experience problems uploading your document, please consult the Application Manager Online Help at http://eshelp.opm.gov/robo/projects/appman001/appman001.htm.
Or, contact the Application Manager Help Desk at ApplicationManagerHelpDesk@opm.gov"
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