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3.17.277  Electronic Payments (Cont. 2)

3.17.277.8  (01-01-2008)
Suspense Inventory

  1. The suspense inventory consists of records that have been identified for removal from EFTPS. The following types of records are included in the suspense inventory:

    1. "Unidentified" payments or reversals (transaction indicators "8" and "9" ) are automatically sent to suspense to await a generated offset (transaction indicator "A" or "B" ). When the reversing record arrives, the two records are both automatically closed off the control file.

    2. Offset records (transaction indicators "A" and "B" ) are systemically sent to suspense if no Unidentified record with the same money amount and FA ID number is present on the system.

    3. Error correction has selected the option "Suspend" , because the record should not be sent to masterfile. The payment could be designated for the Unidentified Remittance File, Non-Master File, user fee, etc.

    4. Batches or records may have been suspended by data control using the Manual Suspend screen.

    5. NMF and Miscellaneous items with valid tax type codes are sent directly to Suspense.

  2. All records received in suspense, except those that are cleared on the same day, are included on the daily New Suspense List (CMS 28), which provides detailed information on the record or batch that has been suspended. See Exhibit 3.17.277-20.

3.17.277.8.1  (01-01-2008)
Resolution of Offset and Unidentified Items

  1. "Unidentified" records (transaction indicators "8" and "9" ) should be automatically closed as a result of offsetting records being received from the financial agent. Use the Electronic Reject/Offset Mismatch Report (CMS 2) and the New Suspense List (CMS 28) to ensure that the offsetting records are received timely.

  2. Contact the financial agent for each unidentified ("8 " or "9" ) or offset ("A" or "B" ) record that remains in suspense for two workdays.

    1. To expedite the notification process, the Electronic Reject/Offset Mismatch Report should be sent to the financial agents at least once each week.

    2. The financial agent will need to submit a new offsetting record ("8" , "9" , "A" or "B" ) to get the offset record closed, or provide the information necessary to post the transaction to master file.

3.17.277.8.1.1  (01-01-2008)
Contested Dishonored Returns

  1. For contested dishonored returns, the financial agent is often unable to provide an offsetting transaction.

  2. The only resolution may be to allow the record to post.

    1. Contact the financial agent and research EFTPS to identify the TIN name control, tax type, and tax period of the payment being reversed.

    2. If the information is available to process, use the Manual Suspense to Error option from the control menu.

    3. Then correct the record with the appropriate tax information.

  3. On rare occasions, a contested dishonored return cannot be associated with an original payment or with a taxpayer, and attempts by IRS and the financial agent to obtain information from the originating bank are unsuccessful.

    1. The FA will prepare a request for the Financial Management Service to debit the originating bank for an erroneous contested dishonored return.

    2. This request will include the bank's Routing Transit Number, settlement date, EFT number and amount, plus a record of unsuccessful attempts to resolve the issue with the bank. The request is then faxed to the FMS Tax Collection Division at 202–874–4177.

    3. FMS will send a notice to the originating bank, advising of an intent to debit the bank for an unauthorized return if the bank has not resolved the case within 45 days.

    4. The bank will be asked to wire an offsetting payment to the Federal Reserve Bank of New York, credited to the Ogden ALC 2009-2900.

    5. If the bank does not submit a payment, FMS will initiate a charge back to the originating bank, crediting the Ogden ALC.

    6. When the credit is reported to IRACS, use the Manual Delete option to remove the offsetting debit record from EFTPS. Be sure to provide documentation of the offset.

    7. This procedure should be initiated as soon as it is determined that information to identify the original payment or the taxpayer is unavailable, normally within 60 days.

3.17.277.8.2  (01-01-2008)
Resolution of Non MasterFile Items

  1. Non-MasterFile (NMF) payments cannot be posted electronically to the taxpayer's account. NMF payments are transferred to Cincinnati Submission Processing Center (CSPC).

    1. Research to verify that the payment is NMF before transferring to the appropriate IRS center.

    2. For payments, if SUMRY does not identify an NMF account, change the tax type code to a Masterfile tax type code and post the payment to a Masterfile tax module.

  2. For each payment that is to be transferred to another IRS center, send to the Accounting transfer function information needed to prepare Form 2158, Credit Transfer Voucher, including:

    • EFTPS Research Request Screen.

    • IDRS INOLE screen print.

    • Any additional research, including name of the transfer IRS center.

  3. The IRACS function will prepare a journal and give a copy to EFTPS. After receipt of the transfer journal, delete the payment from EFTPS using the Manual Delete option of the Control Menu.

  4. NMF payments should be transferred as quickly as possible to prevent erroneous notices from being issued. Guidelines require the credit transfer to be completed within ten work days and the IRACS journal within five work days.

3.17.277.8.3  (01-01-2008)
Controlling the Aged Inventory

  1. The EFTPS Age Report (CMS 27) lists all records or batches that have been open on the control file for seven or more days. See Exhibit 3.17.277-19.

    1. Aged items are listed by batch number, with the oldest items listed first.

      Note:

      Every effort should be used to resolve aged items before one year has elapsed. If that is not possible, the aged item must be deleted before one year and sent to Unidentified Remittance File. See IRM 3.17.277.8.4(3).

    2. Suspended batches are listed separately without the details on the individual payments.

    3. The EFTPS Age Report also includes aged error items.

3.17.277.8.4  (01-01-2008)
Deleting Suspense Cases

  1. Review each suspense record that is to be manually deleted from EFTPS.

  2. The following manual control records may be used to remove items from Suspense:

    If Then
    the record should not be deleted and was erroneously suspended by error correction, Input a Manual Suspense to Error record to send the record back to unresolved status.
    the record was manually suspended in error, or the reason for manual suspension is now resolved, Input a Manual Unsuspend record to send the record back to its previous status.
    the record should be removed from EFTPS processing, Input a Manual Delete record.

  3. If the record should be deleted,

    1. Prepare any necessary journal documentation to have the payment established on the Unidentified Remittance File, transferred to NMF in another IRS center, etc.

    2. Input a Manual Delete record with"From Code: 4" to remove the item from EFTPS. In the remarks field of the Manual Delete record, enter any cross reference account or DLN information to show the disposition of the record.

    3. Prepare a separate Manual Delete record for each item to be deleted if the records were suspended one at a time. If the records were suspended as a batch, prepare a single Manual Delete for the entire batch.

    4. If more information is needed to document the delete action than is available in the remarks field, prepare a separate Manual Remarks record.

    5. Prepare the required source document according to local procedures. Be sure to enter the EFT number, along with any account information from the EFTPS record.

  4. Manual Suspense to Error records must be input for one record at a time, with the appropriate EFT number.

  5. Manual Unsuspend records should be input for one item at a time if they were suspended one record at a time. Records that were suspended as an entire batch may be unsuspended with a single record.

  6. Records that are being deleted from EFTPS must be carefully controlled to ensure that the proper journals are input to the Revenue Accounting Control System. Each manual deletion requires a journal to one of the general ledger EFTPS suspense accounts.

  7. To ensure that each transaction remains under the control of some system, never delete records from EFTPS until the next action is determined and any necessary documentation is prepared.

    1. Use the Manual Undelete option to recover, on the same day, any item deleted in error.

    2. After the end of the day, any record that has been deleted erroneously can only be re-input through the Distributed Input System (DIS) and Generalized Mainline Framework (GMF) mainline system.

    3. EFTPS does not have the capability of re-inputting or reprocessing deleted records.

  8. Retain the EFTPS Deleted Records List with other audit trail documentation of the deleted records. Print CMS 3 the following day and retain with the audit trail documentation.

3.17.277.9  (01-01-2008)
EFTPS Research

  1. The following EFTPS sources are available for research:

    1. EFTPS system database - Research of the system payment file and control file is available to all EFTPS users. Ad hoc research of the EFTPS system is available to qualified personnel.

    2. Electronic Tax Application database - Procedures for the FR-ETA same day payment system have been issued by the Minneapolis Federal Reserve.

  2. Access to FR-ETA's database must be arranged and authorized by FR-ETA's security administrator.

3.17.277.9.1  (01-01-2008)
Payment Research from the EFTPS Data Base

  1. To access the Research Request Screen from the Main Menu,

    1. Use the mouse to position the pointer on Research and Correct EFTPS Data and click the left mouse button twice, or

    2. Use the Up and Down arrow keys on the keyboard until Research and Correct EFTPS Data is circled with a dotted line; then press the [ENTER] key.

    3. When the Research and Correct EFTPS Data Menu appears, use the mouse to position the pointer on Research Request Screen and click the left mouse button twice, or use the Up and Down arrow keys on the keyboard until Research Request Screen is circled with a dotted line; then press the [ENTER] key. The response is a blank Research Request screen, with an overlay "Enter Search Parameters" window. See Figure 3.17.277-30.

    Figure 3.17.277-30

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Payment Research Request

3.17.277.9.1.1  (01-01-2008)
Research Request Input Parameters

  1. To initiate a research request, enter the required fields on the Search Parameter window. Be sure to press [ENTER] after each field and to initiate the request.

  2. Enter the required information for one of the three research options:

    1. Option 1 - Location Code and EFT Number, or

    2. Option 2 - Location Code, Reference Number, and payment year, or

      Note:

      Option 2 is not available for bulk provider payments because the same reference number may be used for a large number of payments. This option is available for credit or debit card payments.

    3. Option 3 - Location Code, TIN, Payment Date and amount.

    Figure 3.17.277-31

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Research Request Input Parameters

  3. Enter only the Search Parameter fields that are required for your option. Fields are validated as follows:

    1. Location Code - Must be 5 numerics and the first 2 positions must be a valid submission processing center or district office code. This code should match the office and function initiating the request. If the correct location code has been generated, it is not necessary to enter this field.

    2. EFT Number (15 positions)

    3. Reference Number (up to 18 positions) - See definition in Glossary.

    4. Payment Year (4 positions) - The calendar year (YYYY) that the payment was made.

    5. TIN (9 positions) - Numerics without hyphens

    6. Payment Date (11 positions) - Enter in DD–MON–YYYY format.

    7. Amount (up to 16 positions) - Enter the amount as follows:

    Amount Enter As
    Payment for $12,345.00 12345 or 12345.00
    Reversal for $5555.55 –5555.55

  4. If the record is not found, an error message is displayed. See Figure 3.17.277-32.

    Figure 3.17.277-32

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Research Request Error Message

3.17.277.9.1.2  (01-01-2008)
Research Request Response Screen

  1. If the requested record is found, a completed research request screen is displayed. See Figure 3.17.277-33.

    Figure 3.17.277-33

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Research Request Response Screen

  2. If more than one record is found, the number in the upper right corner indicates the count of records and the record currently displayed. Use the arrows to page to other records.

  3. The current status of the record is shown in the "Status " field. The status is identified as:

    1. Processing - The record is currently in load & validate, unresolved or awaiting review or TEP (process code "1" - "10" or "15" ).

    2. TEP - The record has completed EFTPS processing and been sent to master file for posting (process code "11" ).

    3. Deleted - The record has been removed by an offset record or manual deletion (process code "0" or "13" ).

    4. Suspended - The record is suspended (process code "14" ).

  4. The section on the bottom is audit records.

    1. The Element Type is the number of the specific field on the record that was changed. See Element Type in the glossary.

    2. For element type "6" , the Original Text and Changed Text fields display numbers representing the "before " and "after" process codes. See Process Code in the glossary for a further definition.

    3. For other element types, a specific field was changed, such as the TIN or name control. The Original Text and Changed Text fields display the actual data that was changed.

  5. After a successful research request, select "edit" and "clear" to return to a blank research request screen.

  6. To correct an unsuccessful request, clear the error message, then change the request element and select "enter." A new Research Request Screen (or no match message) will be displayed.

3.17.277.9.1.3  (01-01-2008)
Command Code EFTPS

  1. Command Code EFTPS provides IDRS users who do not have direct access to the EFTPS system with the ability to request immediate research of the EFTPS database.

  2. Command Code EFTPS is used with the following definers:

    1. Definer E is used to request a specific EFT number.

    2. Definer R is used to request a specific reference number (not valid for bulk provider payments other than credit or debit cards).

    3. Definer T is used to request a specific TIN, payment date and amount.

  3. Complete instructions for the use of Command Code EFTPS are contained in IRM 2.3.70.

  4. Command Code EFTPS should provide real time access to all EFTPS payment records for the current year plus four prior years.

  5. If successful settlement date is current date, the payment should show on CC EFTPS the following day. However, the specific posting to the tax module may take another two weeks or more.

  6. The payment information should be displayed on IDRS as "pending" within 24 - 48 hours.

  7. If the taxpayer has erroneously indicated the payment is for a previously satisfied module, IDRS will show the payment came in with a zero money amount. The payment will continue to roll forward one module per cycle until it locates an unsatisfied module. This is where it will show up.

3.17.277.9.2  (01-01-2008)
Control File Research

  1. To research the Electronic Payment Control File,

    1. Select Research Payment Control File from the Research and Correct EFTPS Data option. The response is a blank Research Payment Control screen. See Figure 3.17.277-34.

      Figure 3.17.277-34

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      Research Payment Control Screen

    2. Enter the 10 - digit batch number of the batch that you wish to research and press [F3] to commit. If the number you have entered does not match an existing batch number on the control file, the response is: "Batch Number Not Found. Reenter Batch Number"

  2. If the system finds a batch number on the control file matching the number you have input, all control records for the batch are displayed in the sequence that they were created. See Figure 3.17.277-35.

    Figure 3.17.277-35

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Research Payment Control Screen after Input

3.17.277.9.2.1  (01-01-2008)
Control Record Contents

  1. All control records include:

    • From code

    • To code

    • Control date - system generated date that the control record was created

    • Item count

    • Money amount

    • Master file type (1 = IMF, 2 = BMF, 6 = NMF, 7 = Miscellaneous

  2. Each control record may include:

    • From master file (for reclassifications)

    • EFT number (if item count is 1)

    • Remarks (required for manual control records)

    • Employee number (generated for manual control records) - Use the horizontal scroll bar to see this field

3.17.277.9.2.2  (01-01-2008)
From-To Code Summary

  1. A separate section at the bottom of the screen provides a count and amount summary for each from-to-code combination.

    1. This information can be used to determine the current status of the batch and identify the count and amount of any payments that have not been resolved.

    2. If a large number of control records are present, use the vertical scroll bar to see the summary section at the bottom of the screen.

3.17.277.9.2.3  (01-01-2008)
Control File Balances

  1. To see the current control file balances for the batch, select "View" from the menu bar, then "Balances" from the scroll down menu. The Payment Control Balances window lists IMF, BMF, NMF and MISC plus Total.

    1. Select [Enter] for the total balances. Master files that have had no activity on the batch are faded on the menu and cannot be selected.

    2. The response is a display of the current batch control, delete, error, suspense and TEP count and amount balances for the batch. See Figure 3.17.277-36.

    Figure 3.17.277-36

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Payment Control Balances window

3.17.277.10  (01-01-2008)
Bulk Provider Procedures

  1. Several specialized payment options enable bulk providers to submit large files of EFTPS payments.

    • Bulk ACH debit

    • Bulk same day payment

    • Catastrophic emergency bulk provider payment

  2. Bulk provider payments are identified by a 7, 8, or 9 in the third position of the EFT number. The EFT number is unique, but the reference number is the same for all payment transactions associated with one transfer of funds.

  3. Credit card or debit processors (service providers) submit payments as bulk providers.

  4. Positions 8 and 9 of the bulk provider payment EFT number will identify the bulk provider who transmitted the payment if the Financial Agent ID number is 2 and the Payment Method is a 1, 2, 3 or 6. See Bulk Provider Number in the glossary for a list of assigned codes and contact phone numbers.

  5. The bulk provider program requires enrollment and payment files to be submitted using electronic data interchange (EDI) formats and protocol. Because EDI requires a significant investment in software and programming, the bulk provider program is recommended only for companies that make frequent payments for 1,000 or more taxpayers.

  6. Two other programs are designed for multiple payers.

    1. The batch provider program is designed for payroll processors who make tax deposits for more than two clients.

    2. The single debit program is designed for fiduciaries who make a large volume of payments a few times a year.

3.17.277.10.1  (01-01-2008)
Bulk Provider Reports

  1. The Bulk Provider Payment Report, CMS 5, captures detailed information on volumes, errors, auto corrections and unenrolled payments for each bulk provider, plus a summary page. See Exhibit 3.17.277-6.

  2. The Financial Agent Bulk Provider Payment Report (IRS 21) provides count and amount payment information for each bulk provider by payment method and form number. See Exhibit 3.17.277-28.

  3. The Enrollment Summary Report (IRS 17) provides information on successful and unsuccessful enrollments for each bulk provider plus a summary page for each type of enrollment: bulk, batch, single debit, paper and Internet. See Exhibit 3.17.277-29 for the summary page.

  4. All of the bulk provider reports have been designed to enable the National Account Managers to assist and evaluate our service bureau stakeholders. The system administrator will provide copies of these reports by e-mail to John Myett at John.Myett@irs.gov, and separate copies to other designated headquarters employees.

3.17.277.10.2  (01-01-2008)
Bulk ACH Debit

  1. Each bulk provider is expected to submit electronic payment files to their financial agent the day before the tax due date.

    1. The financial agent receives the file, performs internal balancing and sends an acknowledgment message to the bulk provider.

    2. The financial agent matches the taxpayer information submitted with the bulk file to the file of approved enrollments.

    3. Any payment for a taxpayer who is not enrolled will be removed from the ACH debit transaction and will not be processed, reducing the amount of the debit.

    4. The financial agent initiates a single ACH debit to the account designated by the bulk provider for the sum of the accepted payment records.

    5. The financial agent then sends an acknowledgment file back to the bulk provider with an EFT number for each accepted record and an error code for rejected records.

3.17.277.10.3  (01-01-2009)
Bulk Same Day Payments

  1. A second payment method customized for bulk providers is the bulk same day payment.

  2. Bulk same day payments can only be made for a taxpayer who is authorized to make a same day payment or for any bulk provider who reports a temporary emergency that made the bulk debit unavailable.

  3. Bulk same day payments can be identified by Routing Transit Number 091036177 for Bank of America.

  4. The bulk provider sends a payment detail file to the financial agent on the morning that the payment is due and receives a reference number to be inserted by the bulk provider's financial institution on the FR-ETA payment wire.

  5. When the payment is made, the financial agent matches the reference number and payment amount to the detail file that was received earlier.

  6. Twice a week (preferably Monday and Thursday), unless the 15th falls during the week, the bulk providers should be notified of the unresolved payments that EFTPS accounting technicians have not been able to apply. A Structured Query Report can be generated from the Reports Generator Menu for this purpose. This report should show the EFT number, TIN, Amount, Payment Date, and Employee Number. Once generated, the Structured Query Report should be faxed to the applicable Bulk Provider. Bulk Providers should respond back via fax and/or secure e-mail with a spreadsheet or screen prints of the name, address, contact name, and phone number.

  7. On September 17, 2007, Provisional I-EIN was replaced with Mod IEIN which is "real-time" . See IRM 21.7.13.3.4(1)for additional information.

3.17.277.10.4  (01-01-2008)
Catastrophic Emergency Bulk Provider Payments

  1. A bulk provider who reports a "catastrophic emergency " may be permitted to submit a same day payment wire without a payment detail file.

  2. The bulk provider, IRS and the financial agent will follow these steps to complete a catastrophic emergency payment:

    1. The bulk provider calls their financial agent to report the emergency and get a 5 - digit disaster number "E" followed by four numerics.

    2. The bulk provider initiates a wire transfer to the Minneapolis Federal Reserve using the normal bulk same day payment procedures which is credited to ALC 20092900. The disaster number is included on the FR-ETA transfer.

    3. The bulk provider faxes signed documentation of the emergency with the settlement date and amount to Financial Management Service, IRS headquarters and the Ogden Accounting Branch.

    4. Once the file of supporting payment information is completed, the bulk provider sends the detail file to the financial agent using same day bulk provider procedures with the disaster number as a reference. The payment detail file must match the amount of the emergency deposit, or the file will be rejected back to the bulk provider. The financial agent will then transmit the payment records to Memphis with the original settlement date.

    5. IRS load and validate processing is the same as for a normal file, except that the reject check for an old settlement date is bypassed.

3.17.277.10.5  (01-01-2008)
Batch Provider Program

  1. The batch provider program is designed for smaller payroll processors to enroll their clients and make multiple payments with a single transmission.

  2. Unlike bulk provider payments, each batch provider payment is associated with a separate ACH transaction. The batch provider submits an electronic file of separate payment records which may debit a single account, or may debit each taxpayer's account.

  3. Batch provider payments are identified by an EFT number beginning with "224" .

3.17.277.10.6  (01-01-2008)
Single Debit Program

  1. The EFTPS Single Debit program combines features of the bulk and batch provider programs.

    1. Single debit filers submit a large volume of enrollment or payment records on a "flat" file, avoiding the expense of using an EDI system.

    2. Up to 1000 payment records may be combined into a single ACH debit to one account.

  2. Initially, the single debit program is being offered only to fiduciary banks who are required to use EFTPS to make their Form 1041ES payments.

    1. Form 1041ES payments are due on April 15, June 15, September 15, and January 15 of each year, unless the due date falls on a weekend or holiday, in which case the due date is the next business day.

    2. Single debit payments are identified by Combined Payment Indicator (Input Method) 6 in the third position of the EFT number.

    The single debit program has been opened to payroll processors, tax practitioners, and other organizations. It is also being using as a vehicle for the State Income Tax Levy Program (SITLP). See IRM 3.17.277.4.3(4).

3.17.277.11  (01-01-2008)
Supervisor Duties

  1. Supervisory responsibilities associated with EFTPS include the following:

    • Monitor system inventories

    • Reassign work, when necessary

    • Review new employees' work

    • Research the current status of EFT transactions

    • Review all changes to both TIN and name control

    • Maintain Operator Profiles

    • Monitor Unauthorized Access

    • Retrieve records to be reworked

  2. These supervisory functions are performed by the EFTPS operational supervisor or by persons designated by that supervisor.

3.17.277.11.1  (01-01-2008)
Monitor System Inventories

  1. EFTPS provides two primary tools for managers to monitor system inventories.

    • Managers can review a list of all unresolved records.

    • The Manager Transaction Status option provides an immediate inventory count for the different process codes.

3.17.277.11.1.1  (01-01-2008)
Unresolved List

  1. To receive a list of unresolved errors from the EFTPS Main Menu,

    1. Select Research and Correct EFTPS Data.

    2. From the Research and Correct EFTPS Data Menu, select Manager's Screen. See Figure 3.17.277-37.

      Figure 3.17.277-37

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      EFTPS Main Menu screen

    3. Position the screen pointer to Options on the Menubar; press and hold the left mouse key. The Options pull-down menu opens, as displayed in Figure 3.17.277–33. Position the screen pointer on List Unresolved. Release the left mouse key.

      Or, press <Alt>–O. The EFTPS screen appears as below. See Figure 3.17.277-38. Then, press U.

    Figure 3.17.277-38

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Options Menu on Managers Screen

  2. The Unresolved EFTs window opens displaying all EFTPS transactions with a current process code of Unresolved. Fields displayed on this window include the Element Type, EFT Number, Assigned Indicator and the Employee Number to whom the record is assigned. An example of this window is shown below See Figure 3.17.277-39.

    Figure 3.17.277-39

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Unresolved EFTs

  3. To list unresolved transactions for a specific employee select, follow steps 1 - 4 above, then List Unresolved by Employee from the Manager Correction screen, or <ALT–O>, then E.

    1. The Employee Number window opens as show. See Figure 3.17.277-40.

      Figure 3.17.277-40

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      Employee Number Display

    2. Enter the Employee Number. Press the [ENTER] key or position the screen pointer on Enter and press the left mouse key twice to transmit the request.

    3. To remove an employee number from the field, press the [TAB] key, then press the [ENTER] key or position the screen pointer to Clear and press the left mouse key twice.

    4. To return to the Research and Correct EFTPS Data Menu, press the [TAB] key twice, then press the [ENTER] key or position the screen pointer on Exit.

3.17.277.11.1.2  (01-01-2008)
Current Inventory Volumes

  1. To monitor the current working inventories,

    1. Select Transaction Status from the Options pull down menu on the Manager Screen. See Figure 3.17.277-41.

      Figure 3.17.277-41

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      Transaction Status window

    2. Select "Refresh" to fill the screen with current inventory numbers for each inventory category.

  2. The inventory categories are as follows. Only the "working " inventories of items that are ready for an action by an accounting technician, manager, or quality reviewer are counted on this screen. Items in process codes "0 - 7" and "10 - 13" are not included.

    1. Awaiting Manager Review - This category is process code "15" items in which both the TIN and name control have been changed by error correction. Records will remain in this inventory until approved by a manager. See IRM 3.17.277.11.4.1 for instructions.

    2. Unresolved - This is the total of all items currently in process code "8" (unresolved), including those listed as "Research" and "Returned Quality Errors" .

    3. Research - This is a subcategory of process code "8" (unresolved), which includes all records that have been controlled to a technician without being resolved.

    4. Awaiting Quality Review - These items have been selected for quality review, but not yet worked. When the TEP is run, any remaining items in this inventory will be removed and processed by the TEP.

    5. Returned Quality Errors - This is a subcategory of process code "8" (unresolved). When an error is assigned, the manager must review the record and either accept or reject the error.

    6. Suspended - This is a count of all items in process code "14" (suspense).

3.17.277.11.2  (01-01-2008)
Reassigning EFT Transactions

  1. Certain emergency situations may occur when it becomes necessary to reassign an EFT transaction to another employee in order to prevent aging.

  2. From the EFTPS Main Menu,

    1. Select Research and Correct EFTPS Data.

    2. From the Research and Correct EFTPS Data Menu, select Manager Screen.

    3. Position the pointer to Options. Press and hold the left mouse key. The Options pull-down menu opens.

    4. Position the screen pointer on Reassign or press <Alt>–O. Then, press R. A second pull-down menu appears. See Figure 3.17.277-42.

    Figure 3.17.277-42

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Reassigning EFT Transactions

3.17.277.11.2.1  (01-01-2008)
Reassign One Transaction

  1. To reassign a single EFT transaction,

    1. Position the pointer to "Reassign EFT to New Employee" . Press and hold the left mouse key or select "R" , then "E" . A Reassign Unresolved by EFTs window appears. See Figure 3.17.277-43.

      Figure 3.17.277-43

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      Reassign One Transaction

    2. Use the mouse to position the text cursor in the Enter EFT Number field. The EFT Number appears in the field. Press [ENTER].

    3. Use the mouse to reposition the text cursor in the Enter New Employee Number field and type the employees number to which this EFT transaction is to be assigned.

    4. Use the mouse to position the screen pointer on either Reassign or Cancel as necessary.

3.17.277.11.2.2  (01-01-2008)
Reassign An Employee's Inventory

  1. To reassign an employees entire inventory,

    1. Position the pointer to "Reassign Employee's Work" . Press and hold the left mouse key, or press <ALT–O >, then "R" , then "W" . A Reassign Unresolved by Employee window appears. See Figure 3.17.277-44.

      Figure 3.17.277-44

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      Reassign an Employee's Inventory

    2. Use the mouse to position the text cursor in the "Enter Old Employee Number" field. Enter the Employee Number that currently has the transactions assigned to them.

    3. Use the mouse to reposition the text cursor in the "Enter New Employee Number" field and type the employees number to which this EFT transaction is to be assigned.

    4. Use the mouse to position the screen pointer on either Reassign or Cancel as necessary.

  2. To clear the screen for entry of another employer ID number, select [Edit] and [Clear].

3.17.277.11.3  (01-01-2008)
Quality Assurance Selection

  1. These instructions apply to a quality assurance reviewer or to a manager reviewing an employees work. To select records for quality review:

    1. Select Quality Assurance from the Research and Correct EFTPS Data screen. The Quality Assurance Selection window opens as shown below. See Figure 3.17.277-45.

      Figure 3.17.277-45

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      Quality Select/Review Screen

    2. Enter the 10 - digit employee number of the employee to be reviewed in the field marked employee ID. The Total Audit Records is displayed. Then,

    3. Press [ENTER] or down arrow to reposition the text cursor in the percent volume field to review a percentage of the employees work. Enter a whole percentage from 1 - 100 in this field. Or,

    4. Press [ENTER] or down arrow to reposition the text cursor in the Select Count field to review a certain number of employee transactions. A count of 1 - 100 transactions for review are valid.

    5. Commit the quality review selection with the Select button.

3.17.277.11.4  (01-01-2008)
Quality Assurance Review

  1. To examine the records selected for quality review:

    1. To continue with the review immediately after selecting the records, press Review.

    2. If the review is done at a later time or by a different person, Select Quality Assurance from the Research and Correct EFTPS Data Screen.

    3. On the Quality Select/Review window, enter the employee number of the employee to be reviewed and press Review. A Quality Assurance window appears. See Figure 3.17.277-46. The number located above the arrow in the box is the count of EFT numbers remaining to be reviewed for the employee.

    Figure 3.17.277-46

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Quality Assurance Review

  2. Review the displayed payment record to determine if the appropriate corrections were made.

  3. To charge an error,

    1. Highlight the audit record at the bottom of the screen (with the mouse or tab key).

    2. Then click once with the mouse. The word "Error" will appear in the lower right corner of the screen in the Status column.

    3. Then commit the record with [F3], or select [Edit], then Commit.

  4. To accept the record without error,

    1. Use the mouse and click once on the arrow below the "Records Selected" count. The next Quality Assurance Review record will display on the screen. Or,

    2. Highlight the audit record at the bottom of the screen and double click. The word "Reviewed" will appear in the lower right corner of the screen in the Status column. Then commit the record.

  5. To clear the screen for entry of another employee ID number, select [Edit], and [Clear].

  6. To exit the screen and return to the menu, enter [F3], or select [File] and [Exit].

3.17.277.11.4.1  (01-01-2008)
Supervisor Review of Charged Errors

  1. Once an error has been "charged" in the quality review process, the supervisor or designee should review the error to verify its accuracy.

    If Then
    You determine that the error should not be charged, 1. From the Manager Screen, select "List Unresolved by Employee" . The record flagged as an error by quality review is identified by an "E" in the Assigned Indicator field.
    2. Enter employee number in the pop-up window.
    3. Select the EFT number with the error indicator and click once. The EFT number will be highlighted with a dark bar.
    4. Move the pointer to the "Reverse/Change Error" button and click once. The audits at the bottom of the record will show an "N" for no charge to employee. The EFT transaction is updated to resolved and will be selected for the next TEP.
    If the error should be charged, Notify the affected employee, who must enter the EFT number on the EFTPS Correction Screen to select the record and correct the error.

3.17.277.11.5  (01-01-2008)
Review TIN/Name Control Changes

  1. Managers are required to review and approve each payment record in which both the TIN and name control have been changed by error correction.

    1. Records will remain in error status on the control file and Awaiting Manager Review status on the Transaction Status screen until reviewed.

    2. On the transaction file, the record is updated from Unresolved to Awaiting Manager Review.

  2. The TIN Name Control Change List (CMS 20) provides a list of the items that must be reviewed. See Exhibit 3.17.277-13.

    1. Select "Modified TIN & Name Control" from the Options pull-down menu of the Manager Screen. Or press <ALT–O>, then "M"

    2. The response is a pop-up screen "Get EFT" .

      Figure 3.17.277-47

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      Get EFT

    3. Move the cursor to the EFT number and enter. The response is a display screen for the record.

    4. Use the scroll bar to review the audits for a complete picture of the from and to TIN and name control, plus any other changes.

    5. To accept or reject the correction, select Edit, then " Accept Change" or "Reject Change" . See Figure 3.17.277-48.

      Figure 3.17.277-48

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      Managers Screen

    6. If you reject the change, select "Reassign" or "Assign" . If "Reassign" is selected, enter the new employee number.

3.17.277.11.6  (01-01-2008)
Maintain Operator Profiles

  1. Supervisors should ensure that profiles for their employees include only those functions that they are qualified to perform.

  2. Until the security profile system is completed, any profile changes should be submitted to your security administrator via an OnLine 5081, then input by the database administrator.

3.17.277.11.7  (01-01-2008)
Monitor Unauthorized Access

  1. Each week, use the Reports Generator menu to request the Manager's Weekly Security Report (CMS 31).

  2. This report lists the access date, employee number, employee SSN and accessed SSN whenever an employee has accessed their own or spouse's SSN or another EFTPS user's or user's spouse's SSN.

  3. As this report contains sensitive information, the Manager's Weekly Security Report can only be generated and printed by a profiled manager.

3.17.277.11.8  (01-01-2008)
Retrieve Record to be Reworked

  1. Use the "Retrieve Quality Review" option to pull a record that has already been corrected and send the record back to unresolved status to be reworked by the same technician.

  2. Use this option whenever a technician has committed a correction then realizes that a mistake was made and needs to fix the record prior to running the next TEP.

  3. Select "Retrieve Quality Review" from the Options pull-down menu of the Manager screen.

    1. The response is an EFT number prompt. See Figure 3.17.277-49.

    2. Enter the EFT number of the record to be retrieved and select "Enter" .

    3. If the EFT number is in Awaiting Quality Review status, the response is "Record moved from Quality Review to Error" . The record has been reassigned to the same technician who previously worked the error.

    4. If an invalid EFT number is entered, the response is "Invalid EFT Number. EFT Number must be 15 positions. Please re-enter EFT Number."

    5. If the EFT number does not find a match on the database, the response is "Invalid EFT Number. Please re-enter EFT Number."

    6. If the EFT number is not in Awaiting Quality Review status (process code "9" ), the response is "Record is not in Quality Review. Please re-enter EFT Number."

    7. If both the TIN and name control are changed, the correction must be confirmed through the TIN/Name Control review process.

      Figure 3.17.277-49

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      EFT Number Prompt

3.17.277.12  (01-01-2008)
EFTPS Reports

  1. Most EFTPS reports are created in a 2 - step process. From the Reports option of the Main Menu:

    1. Select "Reports to Generate"

    2. Then, "Select Reports to Print"

  2. Depending on local procedures, the reports may be generated by Computer Operations and printed by the Accounting Branch.

  3. For additional instructions on creating EFTPS reports, refer to the Computer Operator Handbook (COH).

  4. Some reports are system generated at the end of the TEP run or the daily Write to History:

    Report Number Report Name
    CMS 2 Electronic Reject/Offset Mismatch Report
    CMS 3 Deleted Records List
    CMS 9 EFTPS Deposit Ticket/Debit Voucher
    CMS 22 Daily Trans Release Summary
    CMS 23 Daily Revenue Receipts Control Sheet
    CMS 24 Reclassification Summary
    CMS 25 Control Record List
    CMS 26 Control Record List Summary
    CMS 28 New Suspense List
    CMS 29 Daily Posting Summary
    CMS 30 Deposit Ticket/Debit Voucher Summary Report

  5. Remember that each daily report, such as the Control Record List (CMS 25) or Trans Release List (CMS 22), will include all of the activity for the date selected, up to the time the report is created.

    1. If a report is requested twice for the same day, all of the information on the first report will be included again on the second report.

    2. It is important that daily reports be created after EFTPS activity for the day is completed.

3.17.277.12.1  (01-01-2008)
Generate EFTPS Reports

  1. Select "REPORTS" from the EFTPS MAIN MENU, then "SELECT REPORTS TO GENERATE" .

    1. Move the cursor to the desired report and click twice or press [Enter].

    2. The response is a proposed date for the report. Accept the displayed current date or overlay with the desired date.

    3. Then enter to accept the report.

  2. To generate all daily or weekly reports from a single request, select the option Generate Daily Reports or Generate Weekly Reports.

    1. These group request options may not be available for all profiles.

    2. See Figure@Exhibit@IRM 3.17.277.12.3.to identify the reports that will be generated using the Daily "D" or Weekly "W" option.

  3. Depending on the number of records in the system and the complexity of the report, it may take a significant amount of time to generate a report.

    1. If you attempt to read or print a report before it is finished, the response is a warning message rather than the requested report.

    2. To avoid unnecessary delays in receiving your reports, generate all reports first then read or print the report.

3.17.277.12.2  (01-01-2008)
View or Print EFTPS Reports

  1. To view a report:

    1. From the REPORTS sub-menu, choose "SELECT REPORTS TO PRINT" . The response is a listing of reports located on a sub-menu titled View/Print Reports.

      Figure 3.17.277-50

      This image is too large to be displayed in the current screen. Please click the link to view the image.

      View or Print EFTPS Reports

    2. Move cursor to the report name and <Enter> or double click. You will see: Working (Report Name) Please wait. Then a View File Screen will appear.

    3. Select FILE from the MenuBar. A pull-down menu shows the applications OPEN, PRINT and EXIT. Select OPEN.

    4. A secondary window will display a File List. The last report generated will appear first on the File List.

    5. Select the file name to view or print. This places the file name in the Selection box. Then ACCEPT. Press <Enter> and text will display. See IRM 3.17.277.12.2.2.for instructions on how to read the file name.

    6. If no file is selected, select EXIT.

    7. If a file is selected, press <Enter> to ACCEPT the file name in the Selection box. You will be returned to the View File screen.

    8. To display text of selected file name, press <Enter>. If you receive the message "Warning: May not have read entire file" , the program has not completed the process. You may view the requested text after the program has completed.

    9. In the View File screen application, scroll bars are provided on the bottom and right sides of the window. If additional text is outside the bounds of the visible area, a scroll bar will appear.

3.17.277.12.2.1  (01-01-2008)
Print EFTPS Reports

  1. From the View/Print Reports sub-menu, select File then Print. The response is the Print dialog box.

    1. default for this box is portrait

    2. always change to landscape

    See Figure 3.17.277-51.

    Figure 3.17.277-51
    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Print EFTPS Reports

  2. Select the default printer or other available printer from the scroll.

  3. In the Print range box select:

    • All to print the entire document.

    • Current page to print the page your cursor is on.

    • Pages followed by the page numbers with a space or hyphen between them to select a range of pages.

  4. To print multiple copies of the document, click on the "Number of Copies" arrows or enter the number of copies, up to 25.

  5. Select Print to execute the printing, or Cancel to exit without printing.

3.17.277.12.2.2  (01-01-2008)
Report File Names

  1. Each time you select a report to print, the screen will display a list of the available files for the type or report. The report created most recently is listed first.

    1. The file name consists of a report "short-name" followed by mmddhhmmss. The date and time indicates when the report was generated. If the report has previously been printed, the file name is followed by ".p" .

    2. For example: The file name assigned will be:
      CON__REC__LIS0430110012.p to a control record list that is generated on April 30, 2001, at 11:00:12 a.m., and printed at any time.

    3. A series of file directories will normally precede the file name on the File List.

3.17.277.12.3  (01-01-2009)
EFTPS Internal Reports

  1. The following reports are created by the EFTPS system:

    Report Number Paper Size Freq. Report Name
    CMS 1 132 G Financial Agent Reject Report
    CMS 2 132 G Electronic Reject/Offset Mismatch Report
    CMS 3 132 H Deleted Records List
    CMS 5 80 M Bulk Provider Payment Report
    CMS 7 80 D Daily Tax Class Receipts Report
    CMS 8 80 W Report by Payment Method
    CMS 9 132 D, A Voucher Report (Deposit Ticket/Debit Voucher)
    CMS 10 80 D EFTPS Daily Operations
    CMS 11 80 A Quarterly Summary of Default Notices Auto-Corrected Tax Periods
    CMS 15 132 H EFT Audit Element Type Report
    CMS 18 80 A Adhoc Report Summary
    CMS 19 132 W EFTPS Receipts Report
    CMS 20 132 D TIN Name Control Change List
    CMS 22 132 G
    W
    Daily Trans Release Summary
    Weekly Trans Release Summary
    CMS 23 132 G
    W
    Daily Revenue Receipts Control Sheet
    Weekly Revenue Receipts Control Sheet
    CMS 24 132 D EFTPS Reclassification Summary
    CMS 25 132 G EFTPS Control Record List Report
    CMS 26 80 G Control Record List Summary
    CMS 27 132 W EFTPS Age Report
    CMS 28 132 D New Suspense List Report
    CMS 29 132 G, A EFTPS Daily Posting Summary Report
    CMS 30 132 D, A Voucher Summary Report
    CMS 31 80 A, W Manager's Weekly Security Report

  2. The frequency indicator of the above table is defined as follows:

    Frequency Code Description
    D Create daily prior to running the TEP
    G Computer generated at the end of TEP
    H Generated during daily Write to History
    W Weekly - Fridays
    M Monthly - First day of following month
    A As needed or requested

  3. The report names shown above are intended to match the titles shown on the Reports Generator menu and may not match the actual title of the printed report.

  4. Most reports are listed numerically on the menu.

  5. Most of the reports should be created whenever data is present. However, printing is optional for large reports, such as the Control Record List.

3.17.277.12.3.1  (01-01-2008)
CMS 1, Financial Agent Reject Report

  1. The Financial Agent Reject Report - See Exhibit 3.17.277-3. This report lists each transmission, deposit ticket, batch or enrollment file that is being rejected back to the financial agent plus any batch reject from a previous day which has not been resubmitted.

    Note:

    While this report is rarely used, it is beneficial to run first if an out-of-balance condition exists.

3.17.277.12.3.2  (01-01-2008)
CMS 2, Electronic Reject Offset Mismatch Report

  1. This report lists any unidentified or offset transaction (Indicators 8, 9, A or B) for which the matching transaction that has not been received. See Exhibit 3.17.277-4.

  2. An electronic copy of this report will be e-mailed weekly, on Friday, by the System Administrator to the Financial Agent at dixie.hare@firstdatacorp.com, ryhan.clanton@firstdatacorp.com and sherry.sherman@firstdatacorp.com.

  3. See IRM 3.17.277.4.4.1 for additional instructions.

3.17.277.12.3.3  (01-01-2008)
CMS 3, EFTPS Deleted Records List

  1. This report lists all records that have been manually deleted from EFTPS. See Exhibit 3.17.277-5.

  2. Use this report as an inventory check list to ensure that deleted records have been properly transferred or controlled on another system.

3.17.277.12.3.4  (01-01-2008)
CMS 5, Bulk Provider Payment Report

  1. This monthly report shows the number and amount of payments for each bulk provider by payment method, plus the number and age of bulk provider errors. See Exhibit 3.17.277-6.

  2. Copies of this report should be e-mailed to the National Account Manager for bulk providers, John Myett at John.Myett@irs.gov.

3.17.277.12.3.5  (01-01-2008)
CMS 7, Daily Tax Class Receipts Report

  1. This report summarizes the EFTPS receipts by tax class with cumulative totals for the current day, month and fiscal year. See Exhibit 3.17.277-7. The report is in three parts: payments (all credits), reversals/adjustments (all debits) and net amount.

3.17.277.12.3.6  (01-01-2008)
CMS 8, EFTPS Report by Payment Method

  1. This weekly report provides the count and amount and the error count and rate for each payment method. See Exhibit 3.17.277-30.

  2. The report is sent to Headquarters by e-mail each Monday.

3.17.277.12.3.7  (01-01-2008)
CMS 9, Deposit Ticket and Debit Voucher

  1. This report provides a printed record of each deposit ticket or debit voucher created by the financial agents for the designated processing date. See Exhibit 3.17.277-8. See IRM 3.17.277.5.1.3 for instructions.

3.17.277.12.3.8  (01-01-2008)
CMS 10, EFTPS Operations Report

  1. The report provides numerous information relating to the daily operations of EFTPS. It is also used as an aid in balance checking. See Exhibit 3.17.277-32.

3.17.277.12.3.9  (01-01-2008)
CMS 11, Quarterly Summary of Default Notices Auto-Corrected Tax Periods

  1. This report contains a summary of notices being generated at MasterFile, plus quarterly and a fiscal year cumulative counts. See Exhibit 3.17.277-10.

3.17.277.12.3.10  (01-01-2008)
CMS 15, EFT Audit Element Type Report

  1. This daily report lists the number of each type of error for the day and cumulative for the month, quarter and fiscal year for the financial agent. Part B lists statistics by payment method. See Exhibit 3.17.277-11.

3.17.277.12.3.11  (01-01-2008)
CMS 18, Adhoc Report Summary

  1. This is a report that lists each employee number, requested date and database query requested.


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