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Part 21. Customer Account Services

Chapter 5. Account Resolution

Section 2. Adjustment Guidelines

21.5.2  Adjustment Guidelines

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21.5.2.1  (10-01-2003)
Account Management – Adjustment Guidelines Overview

  1. This Internal Revenue Manual (IRM) contains the guidelines to follow when processing adjustments to any tax account or MFT. These guidelines will often advise you if an action may or may not be taken. If you need to make an adjustment on an account, you will find links to the different IRM subsections and often to the individual subsection that will help you complete your action.

21.5.2.2  (10-01-2003)
What Are Adjustment Guidelines?

  1. Adjustment guidelines are a set of Internal Revenue Service (IRS) rules to follow when working with adjustments. Specific topics are explained in more detail in chapters dealing with those topics.

21.5.2.3  (10-01-2007)
Adjustment Guidelines – Research

  1. When processing general requests, all Customer Service Representatives (CSRs) and Tax Examiners (TEs) must:

    1. Obtain all documents, returns, and taxpayer supplied information necessary to make adjustments.

      Exception:

      If you are staffing the toll-free lines and a document is needed, do not order any document that will not be received by close of business on the day of the taxpayer telephone contact. Complete Form 4442, Inquiry Referral, or e-4442, and route to the Campus AM paper function within your Directorate. Some local procedures allow for campus employees to order the document and keep the case in their individual inventory.

      Reminder:

      Do Not pull the taxpayer's return unless all other research fails to resolve the issue or as instructed by a subject specific IRM. Previous CIS cases may also provide information needed to resolve the case.

    2. Research IRS Publications, IRS Codes and other IRMs as appropriate.

    3. Obtain technical assistance, if the issue is beyond training level.

  2. Taxpayer Inquiries are completed by the site receiving the call or correspondence. DO NOT refer cases to another campus or call site unless an IRM specifically instructs you to do so.

    Exception:

    Your campus may have a local agreement to send paper cases to another site or group. Those cases must be worked following the rules in the local agreement and not shipped to the campus that processed the original return.


  3. Returns are kept at campuses for only a short time, dependent upon the storage space at that campus. Returns are subsequently sent to the Federal Records Center (FRC). The Service also transships returns from one campus to another to perform the original processing.

  4. If there is a TC 604 on the module, check with the proper Collection insolvency group to obtain approval to adjust the account. Ask Collection to reverse the TC 521 and TC 971 AC 031. This action needs to be taken to allow your adjustment to post. If this is an International account, contact the proper Collection insolvency group at the Philadelphia Campus, who processes and adjust these type of accounts. Refer to the Insolvency (Bankruptcy) National Field/Centralized Site Directory under Who/Where on SERP for the updated telephone listing.

  5. Research may show an OPEN control base. ALWAYS contact the employee with an open control base prior to taking any action on a case, except in the following instances:

    1. DO NOT initiate contact if there is a HISTORY item but NO OPEN control.

    2. DO NOT initiate contact if the control is in "B" monitoring status.

      Exception:

      If there is a TC 841 and a P freeze on the taxpayers’ account, complete Form 4442,Inquiry Referral, with the information you obtain from the taxpayer and refer the case to the Refund Inquiry employee or unit with the open control.

    3. DO NOT initiate contact if the only open control is a nullified unpostable with category code NLUN

    4. DO NOT initiate contact with the employee if the control is to a clerical unit. See IRM 2.9.1.14.3(2), Case Assignee Number, for information on clerical IDRS controls. Refer to IRM 21.5.2.4.3 (5 - 7),Adjustments Requiring an Amended Return or Taxpayer Documentation, for additional information on resolving the telephone inquiry.

    5. DO NOT initiate contact with an employee if a Form 4442, Inquiry Referral, is the proper action based on Exhibit 21.3.5-1, Referral IRM Research List.

    6. DO NOT give employee phone numbers to taxpayers.

  6. Disclosure guidelines apply to ALL adjustment actions taken. Do not discuss the account with unauthorized parties.

21.5.2.4  (10-01-2007)
Adjustment Guidelines – Procedures

  1. Use the guidelines in IRM 21.5.1, General Adjustments, when making account adjustments.

  2. For information on received dates when adjusting an account, refer to IRM 21.5.1.4.2.4, Received Date – Determination, and IRM 21.5.1.4.2.5, Received Date – Grace Periods.

  3. IRM 21.3.3.4.10, Taxpayer Inquiries and Complaints, contains information on the reasons taxpayers contact the IRS. It provides the IRMs, forms, letters, technical functions for referrals, and telephone numbers, which will enable you to contact a specific function for technical help.

21.5.2.4.1  (10-01-2007)
Statutory Exceptions & Administrative Waivers

  1. Various administrative waivers and statutory exceptions assist in processing adjustment requests timely and efficiently. For additional information, refer to IRM 20.1.1.3.2, Statutory Exceptions & Administrative Waivers.

  2. We receive requests for adjustments to tax, penalty, interest, and other issues, in two main forms:

    • Written

    • Oral

  3. Authorities and waivers are sometimes granted:

    1. For the good of the taxpayers

    2. For the good of the Service

    3. Or both

21.5.2.4.1.1  (10-01-2007)
Designation of Federal Tax Deposits

  1. Under IRC § 6656 (e) and Rev. Proc. 2001-58, taxpayers may designate the period or periods to which the Service should apply a deposit.

    Note:

    You may also refer to IRC § 6603 and Rev. Proc. 2005–18 regarding the suspension of underpayment interest when a deposit is made.

  2. The designation may be made orally or in writing. Oral statement ceiling amounts do not apply.

21.5.2.4.1.2  (10-01-2003)
Administrative Waivers

  1. Administrative Waivers and Reasonable Cause abatements are granted by the Service for the benefit of the Taxpayer, the Service, or both. Refer to IRM 20.1.1.3.2, Statutory Exceptions & Administrative Waivers, for additional information.

  2. Action can be taken if the criteria given in the Waiver apply.

  3. Oral statement ceilings apply. Refer to IRM 20.1.1.3.5.3, Increase in Oral Statement Ceiling, for additional details.

21.5.2.4.1.3  (10-01-2007)
Service Errors (Effect on Penalty and Interest)

  1. Sometimes the Service makes errors in the assessment of tax, penalty, or interest.

  2. When correcting these errors, oral statement ceilings do not apply. For details, refer to IRM 20.1.1.3.5.3, Increase in Oral Statement Ceiling.

  3. For additional information regarding the effects of service errors on penalty and interest, refer to the following:

    • IRM 20.2.7, Abatement and Suspension of Interest: IRC 6404 and 7508

    • IRM 20.1.1.3.3, Service Error

21.5.2.4.1.4  (10-01-2003)
Reasonable Cause

  1. For Reasonable Cause Criteria see IRM 20.1.1.3.1, Reasonable Cause.

  2. For Tolerance amounts and instructions see IRM 21.5.1.4.12,Tolerances.

21.5.2.4.2  (12-13-2006)
Adjustments With Oral Statement

  1. The IRM 21.1.3.20, Oral Statement Authority, outlines the oral statement authorities for Accounts Management. This IRM contains the procedures that Accounts Management must apply to any questions concerning oral statement.

    1. Payment/Credit Transfers – There are no oral statement ceiling amounts/dollar limits. See IRM 21.5.8.1, Credit Transfers Overview.

    2. Credit Elect Problems – See IRM 21.4.1.4.6, Credit Elect Problems.

    3. Reverse Credit Elect Payments Shown on the Return – See IRM 21.4.1.4.6.1, Credit Elect Reversals.

    4. Invalid SSN refund releases – See IRM 21.6.1.5.6, Resolving CP 54 Notices with Math Error Involvement Procedure.

    5. Withholding Adjustment (To ceiling amount) – See IRM 21.6.3.4.2.2, Withholding (W/H) Tax Credit, or IRM 21.5.1.4.12, Tolerances.

    6. Math Error Substantiated Protests – See IRM 21.5.4.4.4, Math Error Substantiated Protest Processing.

    7. Certain freeze releases – See IRM 21.5.6.4, Freeze Code Procedures.

    8. True duplicate return (Except Form 1065, U.S. Return of Partnership Income) – For IMF, see IRM 21.6.7.4.13, True Duplicate Return. For BMF, see IRM 21.7.9.4.9.1, True Duplicate.

    9. Math errors/IRS errors/Decimal point errors – See IRM 21.5.4, General Math Error Procedures.

    10. Penalty Relief Request – See IRM 21.5.2.4.9.2, Oral Statement and Penalty Relief Request.

    11. Name, TIN, address, filing status, and filing requirement changes – See IRM 3.13.5, IMF Account Numbers, and IRM 3.13.2, BMF Account Numbers, and IRM 21.6.1.3, Filing Status Research.

    Note:

    The request for a transcript of the account DOES NOT constitute an adjustment or account issue.

  2. If an address change is necessary and the taxpayer requests the address change using an oral statement, complete an oral address change only if a taxpayer’s account is open on IDRS. Refer to the table in IRM 3.13.5.11, Acceptable Address Changes from Oral Statements, which contains examples of IDRS "open issues" . Note that the table does not list every IDRS open issue.

21.5.2.4.2.1  (10-01-2004)
Case Files/Actions on-line with Oral Statement

  1. Adjustment actions completed on-line with an oral statement do not require case files unless required in specific IRM procedures. Do not prepare unnecessary case files.

  2. Create case files for actions not completed on-line. Using Form 4442, Inquiry Referral, describe inquiry and actions taken to resolve the account. Destroy the Form 4442 after review.

21.5.2.4.3  (02-05-2008)
Adjustments Requiring An Amended Return or Taxpayer Documentation

  1. Adjusting an item not shown on the original return requires a signed amended return. Inform the taxpayer and order the required tax forms, if needed. See IRM 21.3.6, Forms and Information Requests.

  2. An amended return is not necessary:

    If .. Then ..
    The taxpayer listed the item on the original return, but did not include the necessary schedule 1. A math error notice will be issued.
    2. The item may not appear on RTVUE/BRTVU.
    The taxpayer provides substantiation in the case of a math error 1. Accept oral statement (up to the amount shown on the original return) even if the "–G" Freeze is no longer on the account.
    2. See IRM 21.5.4, General Math Error Procedures.

  3. The following actions require a written request:

    1. Penalty abatements (above ceiling amounts) for reasonable cause.

    2. Abatements of interest.

  4. Use the taxpayer’s written request as a source document. Refer to the following IRMs for additional information:

    • IRM 4.19.3, IMF Automated Underreporter

    • IRM 4.19.3.20.1.2, Abatement of Interest

    • IRM 20.1, Penalty Handbook

    • IRM 20.2.7, Abatement and Suspension of Interest: IRC 6404 and IRC 7508

    • IRM 4.19.10, Examination General Overview

  5. When speaking to the taxpayer and you realize the taxpayer's request requires written documentation/substantiation (e.g. penalty abatement based on reasonable cause over the oral statement allowable amount), follow the table below:

    If .. Then ..
    The required documentation can be faxed while you are on the telephone with the taxpayer,

    1. Provide the specific fax number to the taxpayer.

    2. Retrieve the documentation.

    3. Adjust the account as necessary.
    The required documentation cannot be faxed while you are on the telephone with the customer

    1. Advise the taxpayer to attach the required documentation to the notice and mail it to the address indicated on the notice.

    2. Advise the taxpayer of the normal processing time frame for a response to correspondence (30 days).

    3. Do not open a control base.

    4. Do not complete a Form 4442.

21.5.2.4.4  (10-01-2004)
Document Locator Number (DLN)

  1. The DLN for IMF and BMF account is distinct and contains information useful for processing cases.

  2. The DLN is the 14 digit number assigned to every return or document processed through the Automated Data Processing (ADP) system. DLNs are printed on computer documents in XXXXX–XXX–XXXXX–X format. Refer to DLN Composition in Document 6209, IRS Processing Codes and Information, for detailed information.

21.5.2.4.5  (12-13-2006)
Source Documents

  1. Source documents are required for some adjustments completed with an oral statement:

    1. Credit transfers, when the payment was applied to the wrong TIN (non-related accounts) OR credit transfers on related accounts when the transfer creates a debit balance. See IRM 21.5.8.3.1, Determining Source Document Requirement for Credit Transfers.

    2. If an erroneous refund was issued, follow erroneous refund procedures. See IRM 21.4.5, Erroneous Refunds.

    3. Missing schedules

  2. Verify disclosure requirements before giving account information. Refer to IRM 21.1.3.2.3, Required Taxpayer Authentication, as applicable. Also, see IRM 21.1.3.2.4, Additional Taxpayer Authentication, and IRM 21.3.7, Processing Third Party Authorizations onto the Centralized Authorization File (CAF).

  3. Request taxpayers send documentation required for adjustments listed in (1) above. The taxpayers may fax the information. Provide the taxpayers with your fax number, including area code. See IRM 21.5.2.4.3 (5 - 7), Adjustments Requiring an Amended Return or Taxpayer Documentation, and also refer to IRM 21.3.5, Taxpayer Inquiry Referrals Form 4442, for additional instructions.

21.5.2.4.6  (10-01-2007)
Remarks Field

  1. Specific elements in the "Remarks" field are required for each type of IDRS input (entity, tax, penalty change, or credit transfer). Oral statement authority adjustments have different requirements. See IRM 21.1.3.20.1, Oral Statement Documentation Requirements, when inputting the remarks for an oral statement account change.

  2. If the input is not completed with an oral statement, input the adjustment with "SD" , "NSD" , or "SDR" in the remarks field (or Y, N, or R on the Command Code (CC) ADJ54 screen).

    • SD indicates the document is being forwarded to files for attachment to the IDRS transaction record

    • NSD indicates the document will not be attached to the IDRS transaction record, such as with an image in the Correspondence Imaging System (CIS)

    • SDR indicates the document is being held for follow up case actions, but will later be attached to the IDRS transaction record

    Use the remaining positions in the remarks field to briefly explain the reason for the adjustment or credit transfer.

  3. When completing both an adjustment and a credit transfer, input the required items on the adjustment and reference them in the "remarks" section of the credit transfer.

    Note:

    Input the taxpayer’s telephone number, if available, for delinquent return accounts or if the account has a balance due over the deferral amount. Telephone numbers can be input with command code TELEA. Deferral amounts are provided in LEM 5.19.1.3.3.2, Apply Deferral Level(s). Also, see IRM 5.19.1.3.1, Taxpayer Information for additional information on securing telephone numbers.

21.5.2.4.7  (10-01-2003)
Remarks on Type of Adjustment

  1. Briefly explain the reason the adjustment was made, such as "credit transfer" . Also, indicate per letter or other justification:

    If And Then
    You are taking multiple actions (e.g., TC 29X, 670/672, 971, etc.) Actions are for the:
    1. Same taxpayer
    2. Same tax period,
    3. Same TIN,
    4. TC 29X is one of the TCs used     		1. Record the necessary elements in Command Code "ADJ54" Remarks Section.
    2. Indicate in the remark’s section for the related transactions, "NSD" and where the backup is for your actions.

    Exception:

    Disregard the instructions in the table above when making entity adjustments. Always record the necessary elements on all entity changes regardless of the source or the number of actions being taken.

  2. If there is a conflict between oral statement adjustments procedures in this IRM or in the specific IRMs, work the case according to specific IRMs.

21.5.2.4.8  (10-01-2003)
Notice Suppression

  1. Notices are suppressed in various ways depending on the type of notice and the issue. Notices are suppressed with:

    • Command Code (CC) STAUP

    • Hold Codes

    • Notice Suppression Codes or Indicators.

  2. The input screens for some IDRS CCs have a field which is overlaid to indicate if a notice should or should not be issued. Instructions on notice suppression are given as needed throughout the IRM 21.

  3. When CC STAUP cannot be used because actions will result in a settled module, and offset is likely (January - May for IMF, about 8 weeks after due dates for BMF), input a TC 470 without closing code.

  4. When a CC STAUP or a TC 470 is used to suppress a balance due notice, input a history item to advise of the reason for the action. (e.g., H#, 2FILE1040X or H#,TPSENDCK)

21.5.2.4.8.1  (10-01-2003)
Notice Suppression Code

  1. A CP Notice Suppression Indicator is input in the CP-Notice-SUPP-IND field on the Command Code ADJ54 screen to suppress a notice.

  2. For BMF Command Code (CC) ADJ54, the input of Notice Suppression Code one (1) prevents small balances from being printed on notices. The adjustment information is suppressed, not the notice. See IRM 21.7.1.4.2, Notice Suppression Indicator (NSI).

  3. Notice Suppression Codes/Indicators are displayed on CC ENMOD.

21.5.2.4.8.2  (04-17-2008)
Suppressing Balance Due Notices

  1. Suppress balance due IDRS Notices with Command Code (CC) STAUP. This includes cases referred to other functions or sites.

    1. If there is a balance due on the account, and the next Collection status for IMF is 20, 56, 58, or 22, or if BMF Status 21, 58, or 22, input CC STAUP in the next status to prevent further notices.

      Note:

      Command Code STAUP will only prevent an erroneous IDRS notice if it is input by the Friday before the erroneous notice is scheduled to generate (10 days prior to the 23C date).

    2. Use the following chart to determine the number of delay cycles to input:

      If Then
      Requesting documents from files Allow 15 cycles.
      Requesting information from the taxpayer 1. Allow 4 cycles when requesting information by telephone.
      2. Allow 6 cycles when requesting information by correspondence.
      An adjustment or other action will not fully satisfy the balance due, and taxpayer is sending payment Allow 6 cycles.
      The action taken will not fully satisfy the balance due or no STAUP is on the account
      		 Input a STAUP for 3 cycles.

      Note:

      This is in cases where the taxpayer has not promised a payment.
      The action taken creates a zero or credit balance Input STAUP for number of cycles needed for the action to post.

      Note:

      If STAUP is already on the account, no action is needed to release it.
      Correction of unpostable situation will satisfy balance due Allow 9 cycles.
      The taxpayer is submitting any other information to satisfy balance due Allow the number of cycles needed for information to post.
      The taxpayer will full pay the balance due now Allow 5 cycles. Refer to IRM 5.19.1.5.2, Can Full Pay Balance Due Now (Payoff).
      The taxpayer is filing an IMF/BMF Original or Amended Return that will full pay tax, penalty, and interest on the balance due account. Refer to IRM 5.19.1.5.3, Can Pay Balance Due Later (Extension to Pay).
      The taxpayer is filing an IMF/BMF Amended Return that does not full pay the balance due Refer to IRM 5.19.1.5, Methods of Payment.
      Routing cases to other areas Input or reduce the STAUP to 6 cycles.

    3. When the STAUP is input for more than 9 cycles, a control base is needed or the STAUP will be released after 9 cycles.

    4. Advise the taxpayer another notice may be issued (STAUP may be input too late to stop the next notice). Also advise:

      If Then
      The action taken satisfies the balance due Advise taxpayer this notice may be ignored.
      Taxpayer submits the payment/information as you requested. Advise taxpayer this notice may be ignored.

    5. If the time frame remaining before the next scheduled notice will allow time to complete the action, a STAUP is unnecessary. Refer to Exhibit 5.19.1-2, Collection Notice/Statuses, for details regarding the time frames for specific notices.

      Note:

      A STAUP should only to be input if you want to delay the next notice from generating. If it will take more than two weeks for the account to settle and it is in NOTICE status, YOU need to input a STAUP if another NOTICE is due to generate.

21.5.2.4.8.3  (05-10-2006)
Clearance Tolerances

  1. When a module is in status 12, accrual amounts under ≡ ≡ ≡ ≡ are not displayed on TXMOD due to Master File tolerances. Accruals under this tolerance are displayed on BMFOLI/IMFOLI. Accounts in status 12 which contain accrual amounts less than ≡ ≡ ≡ will not continue to accrue penalty and interest. Overpayments which may become available will not offset to the status 12 account.

  2. Status 12 accounts are considered full paid and should not be addressed in balance due pay-off requests or installment agreements. See IRM 5.19.1.5.4.4(5), Installment Agreement Requirements-IMF & Out-Of-Business Sole Proprietor No Trust Fund.

    Note:

    A taxpayer may be aware of the unpaid accruals on a module in status 12 and request a notice or amount of the balance. See the first If/Then in (3) below.

  3. Below are status 12 procedures to follow:

    If And Then
    Taxpayer requests a balance due notice no other adjustment issue is involved 1. Check BMFOLI or IMFOLI for accruals; and
    2. Input a TC 290 .00 with PC 5 to force the computer to post unrestricted failure to pay penalty and interest; and
    3. Issue a balance due notice to the taxpayer.
    A payment posts to the account the posted module balance is under ≡ ≡ ≡ and the accruals are less than ≡ ≡ ≡ ≡ 1. A TC 606 will systemically generate to clear the account of the posted balance due.
    2. Input a TC 290 .00, PC 5, to force a reversal of the TC 606.
    3. Issue a correct balance due notice.
    You are telling the taxpayer his or her account is paid in full the account contains modules with accruals under ≡ ≡ ≡ ≡ Input a TC 290 .00, PC 5 and HC 3. The balance due will post and clear with a TC 606.
    NOTE: A notice will not be issued to the taxpayer.


  4. When inputting the PC 5 on multiple modules, allow proper offsets in the subsequent cycle by taking the following actions:

    1. Input a TC 290 .00

    2. Use the appropriate Hold Code (HC) for credit/notice

    3. Use appropriate Blocking Series (BS). Refer to Returns Processing Adjustment Blocking Series in Document 6209, IRS Processing Codes & Information, for a listing of adjustment blocking series

    4. Use a Posting Delay Code (PDC) of one cycle on the credit module

  5. If the account is in Status 23, the balance due is under Taxpayer Delinquent Account (TDA) tolerance, the input of a TC 290 for zero with PC 5 will generate a balance due notice to the taxpayer and update accruals. See IRM 5.19.1.5.2(4), Can Full Pay Balance Due Now (Payoff), for additional information.

21.5.2.4.9  (10-01-2004)
Penalty Overview

  1. See IRM 20.1, Penalty Handbook, for more information. Always advise the taxpayer if there is a possibility of a penalty assessment. Explain why a penalty was asserted or assessed.

  2. To explain how a penalty was computed, use IDRS Command Code (CC) "INTST" or "PINEX" for FTP and Failure to File (FTF) and CC "FTDPN" , "Definer B" , for Failure to Deposit (FTD), "PIFTF" , "PIFTD" , and "PIEST" can be used to research penalty assessments.

  3. IRC § 6656, as amended by Act Section 3304 (a) of the IRS Restructuring and Reform Act of 1998 (RRA98) provides a new "FTD Penalty" abatement/deposit correction. FTD penalty provisions provide that a taxpayer may designate the application of federal tax deposits for a particular return period. See IRM 20.1.4.16.4, Statutory Penalty Relief (RRA98).

21.5.2.4.9.1  (10-01-2003)
Unique Action Code (AC)

  1. TC 971 with AC 262 generates when the maximum FTP penalty accrues.

  2. When the account drops from IDRS the AC 262 will be visible on "CFOL" .

  3. The code will show on both BMF and IMF.

  4. When figuring FTP manually, AC 262 can be input manually.

21.5.2.4.9.2  (10-01-2007)
Oral Statement and Penalty Relief Request

  1. The Service considers granting penalty relief for several reasons:

    • Administrative Waivers

    • Reasonable Cause

    • Designation of federal tax deposits


  2. Reasonable cause penalty relief can be granted with oral statement for the following penalties:

    • Failure to Pay (FTP)

    • Failure to File (FTF)

    • Failure to Deposit (FTD)

    • Daily Delinquency Penalty (DDP)


  3. Reasonable cause must be established before penalty relief can be considered with an oral statement, as referenced in IRM 21.1.3.20, Oral Statement Authority. For additional information on reasonable cause, refer to IRM 20.1.1.3.1, Reasonable Cause.

  4. The automated Reasonable Cause Assistant (RCA) program must be used if available at the work site. RCA will determine when the oral ceiling is exceeded. RCA analyzes the account including the return Processing Codes and Computer Condition Codes (CCC) to determine if reasonable cause is met. See IRM 20.1.1.3.5.3, Increase in Oral Statement Ceiling, and IRM 21.1.3.20, Oral Statement Authority, to determine if oral statement is acceptable or if a written request for penalty abatement is required.

  5. For Service errors or designation of Federal tax deposits, use oral statement for penalty relief even if the penalty or total penalties per module exceed the ceiling amount(s).

  6. If penalty relief criteria are met, but the amount is over the oral statement ceiling, ask the taxpayer to submit the penalty relief request in writing.

    Authority Contact is Then
    Under IRC § 6656 (e) and Rev. Proc. 2001-58, taxpayers may designate the period or periods to which the Service should apply a deposit. Written Deposits can be moved as indicated in the designation.
    Oral Deposits can be moved as indicated in the designation.

    Note:

    Oral statement ceiling does not apply.
    Administrative Waivers or Reasonable Cause abatements are granted by the Service for the benefit of the taxpayer, the Service, or both. Written Penalties can be abated if the criteria given in the waiver apply.
    Oral Penalties can be abated if the criteria given in the waiver apply.

    Note:

    Oral Statement ceiling applies to Reasonable Cause requests. The ceiling does not apply to First Time Abatements. See IRM 20.1.1.3.5.1, First Time Abate, for more information.


    Oral statement ceiling amounts Oral contact See IRM 20.1.1.3.5.3, Increase in Oral Statement Ceiling, and IRM 21.1.3.20, Oral Statement Authority.
    Written See IRM 20.1.1.3.5.3, Increase in Oral Statement Ceiling, and IRM 21.1.3.20, Oral Statement Authority.
    Service error Either Any amount.

21.5.2.4.9.3  (10-01-2003)
Partnership Penalty

  1. When a partner requests abatement of a partnership penalty for failure to file Form 1065, U.S. Return of Partnership Income, see IRM 20.1.2.9, Failure to File Partnership Return — IRC section 6698, and also refer to LEM 20.1.2.9.4, Partnership Returns.

21.5.2.4.10  (10-01-2005)
Interest Explanation

  1. IRM 20.2, Interest, provides detailed interest instructions. Interest is mandatory unless there is a legal exception. Read and become familiar with the IRM 20.2, and use this IRM following the general interest procedures when answering telephone calls and related interest questions.

  2. IDRS Command Code (CC) PICRD can be used to explain credit interest to the taxpayer. CC PICRD provides a computation display of any computer generated interest (TC 776) allowed on the refund.

  3. Penalty and Interest Explanation can be provided through IDRS CC PINEX, Definer F (CP 569). A PINEX explains how credit and debit interest was computed on an IMF account. CC FTDPN, Definer B ( CP 568), is used to explain the Failure to Deposit (FTD) penalty.

21.5.2.4.10.1  (04-17-2008)
Ministerial/Managerial Interest Abatement

  1. The taxpayer may request abatement of interest due to an error or delay in the performance of a ministerial or managerial act. Additional details can be found in IRM 20.2.7.4, Errors or Delays in Performance of a Ministerial or Managerial Act, IRC 6404(e)(1).

    Caution:

    Different rules will apply to different tax periods.

  2. Taxpayers may phone in with a request for abatement of interest. Advise the taxpayer to submit the request in writing. Send the taxpayer Form 843, Claim for Refund and Request for Abatement, to request the interest abatement.

  3. Requests for interest abatement will be forwarded to the area where the alleged delay/error occurred.

    Note:

    This does not include inquiries concerning the computation of interest or restricted interest. See IRM 20.2, Interest, for calculation information and any necessary explanation to the taxpayer.

  4. If the taxpayer submits a Form 843 or other written request for interest abatement, refer the case to your local Interest Abatement Coordinator (IAC).

    1. If the request concerns an interest assessment made with an audit (TC 30X), close the case to Examination using activity code "2EXAM-IAC."

    2. If the request concerns an interest assessment made with an ordinary adjustment (TC 29X), treat as a technical question using activity code "2EXAM-IAC." See IRM 21.5.3.4.7.2.1, Examination Technical Assistance Request.

    3. If the request concerns an interest assessment made with an ASFR adjustment, close the case to Collection using activity code "2COLL-IAC."

  5. If the request referred as a technical question is returned, follow the Examination determination to abate or not to abate. Examination will provide the reason not to abate.

21.5.2.4.11  (12-13-2006)
Over ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ Dollar Assessments

  1. Copies of all supporting documentation for each case with an assessment over ≡ ≡ ≡ ≡ ≡ ≡ ≡ where the taxpayer did not full pay in advance must be sent to:

    Internal Revenue Service
    CFO, Business Analysis & Support Section
    Kansas City Campus
    ATTN.: Mari McMahon
    Stop S–2 1035
    333 W. Pershing Rd.
    Kansas City, MO 64108

21.5.2.4.12  (10-01-2004)
Form 8485, Assessment Adjustment Case Record— Purpose and Preparation

  1. The Form 8485, Assessment Adjustment Case Record, is the worksheet used by employees to record actions taken on taxpayer accounts. The case may be from taxpayer inquiries or in house transcripts. Employees may use other forms, notices, or transcripts to record information as noted in specific procedures.

  2. Prepare Form 8485 -- Required entries include Fields 1 through 4,17, and 18 and the following numbered boxes:

    • The name of the Tax Examiner

    • Employee Number

    • Blocking Series

  3. All other fields are used as applicable:

    • Section II is used to record secondary transaction codes.

    • Section III and IV are used to record the appropriate Credit or Item Reference Numbers.

    Note:

    When a TC 340 or TC 341 is on the account, the interest-to-date is entered at the center of the bottom margin.

21.5.2.4.13  (10-01-2005)
Reinstating Retention Register Accounts

  1. Modules removed from the MF to Retention Register can be re-established by inputting Command Code IMFOLB. For additional information, see IRM 21.2.2.5, Retention Register Research, and IRM 3.17.243.15, Reestablishment of Retention Register Accounts.

21.5.2.4.14  (10-01-2004)
Retention Register, Penalty Computation Effect

  1. Freezes "G" and "I" are set on the module when it is restored from the Retention Register. This restricts the MF from computing FTP penalty and Interest.

    If .. And .. Then ..
    Your action makes a module balance due the case indicates imminent assessment or collection statute expiration 1. FTP and interest must be assessed within ten years from the assessment date of the unpaid tax.
    2. Refer to the Statute Function

  2. Assess the penalty and interest when appropriate.

    If And Then
    A TC 150 is posted on the restored module   1. Input Command Code (CC) ADJ54 to assess the correct amount of interest, use TC 340.
    2. Refer to IRM 20.2, Interest, for detailed information.
    The restored module does not contain a TC 150 a return is input to generate a TC 150 1. Monitor the account until the TC 150 posts.
    2. Request Notice Review to pull, correct, and mail the MF notice in the cycle to show the assessed interest and penalties.
    3. Refer to IRM 20.2, and IRM 20.1, Penalty Handbook, for additional procedures.
    4. Input of adjusting entries to credit adjustment codes on Retention Register modules, is unnecessary.

21.5.2.4.15  (10-01-2003)
Rules on Hold Codes (HC)

  1. Use caution when inputting hold codes (HC). Some rules to remember are:

    1. Do not hold notices for taxpayers entitled to refunds. Write or call the taxpayer to clarify the notice, if necessary.

    2. Transfer any credit in which disposition cannot be determined to Unidentified or Excess Collections, whichever is appropriate.

    3. Ensure that action is taken to bring the module to an even balance due condition.

    4. Use HC "0" if no other HC is appropriate.


  2. The HC field on the Command Code ADJ54 screen is a required entry. If the adjustment does not otherwise require a HC, input a HC zero (0). For additional information, see Hold Codes, in Document 6209,IRS Processing Codes and Information.

21.5.2.4.16  (10-01-2003)
Priority Codes (PC)

  1. Use Priority Codes (PC) to post adjustments (Doc Code 47 or 54) to the MF when certain account conditions exist. For additional information, refer to Priority Codes, in Document 6209, IRS Processing Codes and Information.

21.5.2.4.17  (10-01-2004)
Posting Delay Code (PDC)

  1. A PDC range of one (1) to six (6) will make some transactions post later than others when multiple transactions are required to adjust an account. See IRM 21.5.8,Credit Transfers, for the instructions from 1 to 6 cycles, when inputting credit transfers.

    Note:

    Input transactions will not post to MF until the indicated number of cycles (with respect to the first transaction to be posted) have expired.

  2. Posting delay codes are applicable for IMF, BMF, and IRAF transactions in the following IDRS programs:

    • ADJ54 (Doc. Code 54)

    • INCHG, BNCHG, EOCHG (Doc. Codes 53, 63, 80, and 81)

    • FRM77 (Doc. Code 77 and 78).

  3. The PDC is not posted with the transaction or shown with the IDRS pending transaction. The pending (PN) MF posting cycle on the IDRS status transaction is extended to account for the PDCs.

21.5.2.4.18  (10-01-2008)
Credit Reference Numbers (CRN), Abstract Codes, and
Item Reference Numbers (IRN)

  1. Use specific functional chapters for instructions on when and how to input numbers for specific types of adjustments. For a detailed listing, refer to Item Adjustment Codes & Credit Reference Numbers, in Document 6209, IRS Processing Codes and Information.

21.5.2.4.18.1  (10-01-2008)
CRNs and IRNs for Forms and MFTs

  1. On Form 1120S, U.S. Income Tax Return for an S Corporation, the IRN 886, Taxable Income is called "Ordinary Income/Loss Amount."

  2. Refer to Form 720, Quarterly Federal Excise Tax Return, for definitions of the Abstract Numbers valid for MFT 03.

  3. For Form 4720, Return of Certain Excise Taxes on Charities and Other Persons Under Chapters 41 and 42 of the IRC, the sum of IRNs 151, 152, 153, 154,182, and 183 must equal the TC 29X amount.

  4. For Form 941, Employer’s Quarterly Federal Tax Return, and Form 943, Employer’s Annual Tax Return for Agricultural Employees, see IRM 21.7.2.4.1, Reference Numbers (Employment Taxes). For adjusting Form 945, Annual Return of Withheld Federal Income Tax, see IRM 21.7.2.4.15(4).

    Exception:

    If the TC 150 does not equal the posted IRNs on TXMODA, see IRM 21.7.2.4.2.3, IRNs Do Not Equal TC 150.

  5. Instructions for Form 940, Employer’s Annual Federal Unemployment (FUTA) Tax Return, IRN Codes:

    1. Input a "W" followed by a State code for adjustments resulting in a change in wages. A State code is the official postal service state abbreviation.

      Example:

      WCA is a wage adjustment for the state of California.

    2. Up to 53 different state codes can be used with the IRN code "W" . This IRN code adjusts the taxable wage amount in the MF and generates a credit reduction if the state and tax year indicate a reduction.

    3. A state code following a "T" is the portion of the tax increase or decrease attributable to the tax change for each state involved.

      Example:

      TCA is a tax adjustment for the state of California.

  6. For adjustments on the IRAF (MFT 29), the sum of the Abstract Codes 160,162,194, 195, 233, 235, 236, and 237 must equal the TC 29X amount.

  7. Adjustments involving the input of IRN 221 or 222 require the input of a TC 34X.

  8. For MFT 30, the CRN 334 is required when Reason Code (RC) 015 is input.

  9. IRNs 079 and 999 must be used with a reference amount of zero. The reference amounts for IRN 887 do not reflect dollars and cents and cannot be greater than an amount input in an "nn" format.

    Caution:

    Prior to January 1989, age and blindness are included in the total exemptions on MCC Transcripts, and CP Notices. See the Command Code "TXMOD" display before making IRN 887 adjustments.

    Note:

    Oral statement is acceptable for item reference numbers, but the reason for the request must be considered first. The IRM 21.1.3.20, Oral Statement Authority, outlines the authorities. If your situation does not meet these guidelines, then the request for adjustment must be in writing.

21.5.2.4.19  (12-01-2005)
Verifying Complete Adjustments

  1. Address all issues before closing the case. For telephone contacts, if collection issues are involved, follow instructions in IRM 5.19.1, Balance Due, to collect any balance due or see IRM 5.19.2, Return Delinquency, to secure missing returns. For correspondence, if collection issues are involved, follow procedures in IRM 21.3.3, Incoming and Outgoing Correspondence/Letters. Check all correspondence from the taxpayer, verifying that all necessary adjustments have been made and the taxpayer’s issue is settled.

    1. Input manual adjustments to penalties and interest only when required. IDRS will generate penalty and interest increases/decreases for most adjustments.

    2. Explain penalties or interest to the taxpayer.

    3. Inform the taxpayer of the date used to compute any balance due.

    4. Include any penalty and interest accruals when computing the balance due.

    Note:

    The word case pertains to the type of inquiry received. Taxpayer initiated contacts by telephone require resolution of ALL account issues. Taxpayers initiated contacts by correspondence require resolution of issues raised by taxpayers in their inquiries. If it becomes necessary to call the taxpayer in order to resolve an issue addressed in the correspondence, then the employee should address any additional issue(s) raised by the taxpayer during the call.

    Note:

    See IRM 21.3.7.9, Authorizations Recorded on CAF.

  2. Do not request the original return(s) if sufficient information is available to verify the request for adjustment.

  3. Take any of the following actions as necessary:

    1. Obtain additional information from the taxpayer

    2. Request returns from Files or order transcripts

    3. Research IDRS or other applicable systems (e.g. Correspondence Imaging System)

    4. Research IRS publications

    5. Research the Internal Revenue Code

    6. Research other IRMs, etc.

    7. Obtain technical assistance, if appropriate

  4. Do not refer a case to another campus or call site, unless an IRM specifically instructs you to do so. Generally, the call site receiving the contact works the case.

  5. Close your control base when the case is resolved.

21.5.2.4.20  (10-01-2007)
CP 21/22— Source Codes (SC) Reason Codes (RC) (3 numeric positions)

  1. The taxpayer is issued an adjustment notice when IRS takes action on the taxpayer’s account. The notice, computer paragraph CP 21 or CP 22, is sent with an explanation of the action.

  2. See IRM 21.6.7.4.1, Source and Reason Codes – CP 21/22 Notices, for additional details. Document 6209, IRS Processing Codes and Information, provides the specific language generated by the Source Codes and Reason Codes.

  3. See IRM 21.6.7.4 and the Penalty Reason Code Chart in the IRM 20.1 for a complete listing of the penalty reason codes.

21.5.2.4.21  (10-01-2004)
IMF Action for Command Code ADJ54

  1. Enter a SC and at least one RC on Command Code (CC) ADJ54 when inputting:

    1. TC 290 for an amount with or without a secondary transaction and/or credit/item reference numbers.

    2. TC 290 for zero with a secondary transaction and/or credit/item reference numbers.

    3. TC 290 to disallow a claim.

  2. The new Correspondence Imaging System (CIS) Indicator is now located on IDRS on the lower left hand side of the ADJ54 screen. When this indicator is present, there is a case open on CIS. Before taking any action you should check with the employee or unit with the open control.

21.5.2.4.22  (10-01-2004)
Blocking Series (BS)

  1. Blocking series are used to indicate the nature of an adjustment. Refer to Returns Processing Adjustment Blocking Series, in Document 6209, IRS Processing Codes and Information, for a list of the blocking series used on account adjustments.

21.5.2.4.22.1  (10-01-2003)
IMF Blocking Series 99 Special Consideration

  1. The original return is not in the case file if you see the following:

    • Reason Code 097, and

    • Blocking Series 99.

  2. Blocking series 99 with reason code 097 is used with Innocent Spouse Relief and Separation of Liability and Equitable Relief cases. This action avoids the issuance of CP 55 when the tax period is more than 10 years old. The original return has been destroyed.

21.5.2.4.23  (06-25-2008)
Reprocessing Returns / Documents

  1. The procedures in this section are for reprocessing documents after a processing error posted the return to an incorrect account, TIN, or tax period. Carefully read, determine and follow all pertinent procedures in this process before obtaining the original return for reprocessing to the correct tax account(s). This may include recapturing an erroneous refund. Refer to IRM 21.4.5, Erroneous Refunds. The return(s) may be for current or prior years and may involve statutes or be subject to a penalty assessment.

  2. If you identify an IMF return that must be reprocessed while staffing the AM toll-free telephone lines, first address any other actions needed and then prepare Form 4442, Inquiry Referral. You must also advise the taxpayer that they will receive a contact within 30 days. Forward the completed Form 4442 to the Campus AM paper function within your Directorate (unless IRM specific procedures apply). If your campus AM paper function no longer has Submission Processing, forward the Form 4442 as indicated below:

    • Brookhaven should forward the Form 4442 to Andover

    • Memphis should forward the Form 4442 to Fresno

    • Philadelphia should forward the Form 4442 to Kansas City

    Note:

    If you identify a BMF return that must be reprocessed while staffing the AM toll-free telephone lines, refer to IRM 21.7.1.4.4.1, Toll-free Calls when Return Needed.

    Exception:

    For mixed entities, follow the procedures in IRM 21.6.2.4.3, Mixed Entity Procedures, and for scrambled SSN cases, see IRM 21.6.2.4.2, Multiple Individuals Using the Same TIN .

  3. Any returns involving taxes or payments over 100 million dollars require special processing and should be forwarded to Philadelphia to the attention of the Technical Unit - DP 351E. For additional information, refer to IRM 21.7.12.4.14, Procedures for Individual Taxpayer NMF Accounts Of $100 Million or More - Overview

  4. When a return unposts or posts to an incorrect account, it must be reprocessed to the correct account. If a refund was incorrectly issued from the account, refer to IRM 21.5.2.4.23.10, Moving Refunds, and IRM 21.4.5, Erroneous Refunds.

  5. The items listed below must be properly corrected to avoid the UNPROCESSABLE CONDITIONS identified during original processing. If the unprocessable condition remains, the return is sent back to the employee that corrected it for reprocessing. Therefore, check each item below prior to releasing the return to Submission Processing.

    • Canceled DLNs,

    • Posting to incorrect TIN, and

    • Posting to an incorrect tax period.

  6. When editing the return is complete, forward to the Batching function for reprocessing as an original return. If the return fails to post, it is returned to the employee that submitted the document for reprocessing.

    Reminder:

    Carefully prepare the returns for reprocessing. Ensure you follow the editing procedures and enter all edit marks in the correct area on the return. Double check before sending the return to Batching for reprocessing.

    Note:

    Clear IMF re-input and reprocessable statute imminent documents through the local Statute Unit prior to following procedures in IRM 21.3.3.3.5, Submission Processing Consolidation (Rampdown).

  7. Control each return or block of reprocessable documents re-entered through the Batching function, using one Form 3893, Re-Entry Document Control, for IMF cases or a Form 13596, Reprocessing Returns, for BMF. These forms must be complete and placed on the top of the documents being reprocessed. See Exhibit 21.5.2-1, Preparing Form 3893, and See Exhibit 21.5.2-2,Preparing Form 13596, Reprocessing Returns, for complete instructions on preparing these forms.

    Note:

    Use one Form 3893 for several documents from the same block unless some of the documents are not reprocessable.

  8. When reprocessing previously input documents:

    If the Then
    Module contains a TC 150 Do not reprocess a return to that module.
    Module contains Document Codes 51 or 54 Do not reprocess a return to that module.
    Return or document did not post. Re-enter as a Reinput document.
    Return or document unposted. Re-enter as a Nullified Unpostable document.

  9. BMF only – FTD penalties must be considered carefully before the following returns are reprocessed:

    • Form 941, Employer’s Quarterly Federal Tax Return

    • Form 943, Employers Annual Federal Tax Return for Agricultural Employees

    • Form 944, Employer's Annual Federal Tax Return

    • Form 945, Annual Return of Withheld Federal Income Tax

    • Form 940, Employer’ s Annual Federal Unemployment (FUTA) Tax Return

    Refer to IRM 20.1, Penalty Handbook, for additional information.

21.5.2.4.23.1  (06-13-2007)
Reprocessing Electronic Returns

  1. Prints of electronic returns can be reprocessed to a different account.

  2. Command Code TRPRT is available for requesting graphic prints of electronically filed returns. The TRPRT graphic is available regardless of where the return was filed. Additional information on Command Code TRPRT is located in IRM 21.2.2.4.4.6, TRDB CC TRPRT (Tax Return Print) Input.

    Note:

    Many BMF returns are also available through the Employee User Portal (EUP) as part of the Modernized e-File (MeF). Please refer to IRM 21.2.1.23,Modernized e-File (MeF/TRDB), and to IRM 3.42.4.2.9, Modernized e-File (MeF) System, for additional information.

  3. The TRPRT print is not considered the original return and will be labeled "TRPRT PRINT DO NOT PROCESS" . However, the TRPRT print will be utilized to reprocess an electronic return.

  4. Line through the "TRPRT PRINT DO NOT PROCESS" prior to forwarding the print for reprocessing. Additional editing information can be found in IRM 21.5.2.4.23.7, Coding and Editing Procedures.

    Note:

    Refer to IRM 21.6.6.4.21, Electronic Filing System (e-file), for information regarding signatures and electronically filed returns.


21.5.2.4.23.2  (02-05-2008)
Amended or Subsequent Return

  1. When processing amended or subsequent returns, the following items must be completed to process the return as an original return:

    If Then
    Form is Form 1040X, Amended U.S. Individual Income Tax Return The return must be signed, forms and supporting schedules must be attached, and dependents must be listed.
    Form 1040X has the same information in column A and column C The information must be transferred to the Form 1040, or Form 6114, Prior Year and Conversion Form 1040 Edit Sheet.
    Form 1040X has only column C completed The information must be transferred to the Form 1040 or Form 6114, Prior Year and Conversion Form 1040 Edit Sheet.
    Copy B of Form W-2, Wage and Income Tax Statement is attached The return must be signed, forms and supporting schedules must be attached, and dependents must be listed.

    Note:

    The above Form 1040X, Amended U.S. Individual Income Tax Return, conditions apply only when the amended return is the original and the only return filed.

  2. To prepare the document for transcription, transfer the following information onto the current Form 1040, U.S. Individual Income Tax Return, or Form 6114, Prior Year and Conversion Form 1040 Edit Sheet, and attach all current schedules behind the Form 1040.

    1. Transfer the DLN from the Form 1040X to Form 1040 and line through the DLN on the Form 1040X. Refer to IRM 21.5.2.4.23.3, DLNs Used for Reprocessing Documents, to determine if the DLN is valid or if a new DLN is required.

    2. Recopy the DLNs

      Note:

      Some campuses color-code DLNs. If the year is present on Form 1040X, recopy the DLN using the color according to local procedures. If the year is not present on Form 1040X, recopy the DLNs using the correct color. See Exhibit 21.5.2-1, Preparing Form 3893, Re-Entry Document Control.

    3. Enter positive income not supported by a schedule or Form W-2 on the OTHER INCOME line of the prepared Form 1040.

    4. Withholding amounts of ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ do not need verification.

    5. If a separate to joint return is being processed as the original, verification of the withholding previously allowed on the account being backed out is not needed. The Form 3893 should indicate in the Remarks area: "Withholding of $XXXX allowed from separate return."

    6. Staple the Form 1040X and all necessary forms to the back of the Form 1040.

    7. Edit the correct tax period ending at the top of Form 1040.

    8. To freeze refunds of any credits holding on the module, enter Computer Condition Code (CCC) 3 on the reprocessable return. See IRM 21.6.7.4.2, Amended Return – No Original – CP 29 (Amended Return Posts to an Account With No Original Return Present).

    Note:

    To obtain a copy of the Form 6114, see Catalog Number 27910P.

  3. Transfer information on returns filed on mag-tape to the appropriate form for processing to the correct EIN and Tax Period. A photocopy or printout of mag-tape return must be attached behind the form as backup (with DLN voided.)

  4. When reprocessing employment tax forms, see IRM 20.1, Penalty Handbook, for instruction on possible manual adjustments to deposit penalties and "J" coding of return.

21.5.2.4.23.3  (03-20-2007)
DLNs Used for Reprocessing Documents

  1. When reprocessing a document, use the original document locator number (DLN) whenever possible.

  2. If the original DLN is canceled, but is correct for the type of document to be reprocessed, it can be reused. Erase any line through on the number. If the DLN is still not legible, rewrite the same DLN above the original and include the list year digit.

  3. In certain instances, the original DLN is not valid for reprocessing. With a single stroke, line through the DLN (also applies to Form 8453, U.S. Individual Income Tax Declaration for an IRS e-file Return, if electronically filed) and properly edit the return if:

    1. The original DLN is incorrect for the type of document to be reprocessed. See IRM 3.10.72.27.2, DLN Assignment for IMF (MFT 30), for more information on when a new DLN should be requested.

      Example:

      You are reprocessing a Form 1040X, Amended U.S. Individual Income Tax Return, as the original return. A Form 1040 is prepared to reprocess the information on the Form 1040X . The DLN for the Form 1040X is now invalid to reprocess the Form 1040 . A new DLN must be requested.

    2. The document was originally processed in another campus or with a DLN now reserved for another campus.

    3. The document is an early filed tax return and was processed to the incorrect year.

    4. The Document Code is 47, 51, or 54.

    5. The document is an electronically filed return.

  4. Documents to be reprocessed are input as non-remittance. If a payment was received with the original document, follow IRM 21.5.8, Credit Transfers.

21.5.2.4.23.4  (10-01-2004)
Statute Imminent Documents

  1. Refer any reprocessable return for which the "ASED" has expired or is imminent, to the Statute Unit. Do not use Form 3893, Re-Entry Document Control, to reinput returns when the statute for assessing tax expires within six months. Do not abate tax on the incorrect module before referring the case to the Statute Function.

  2. See IRM 25.6, Statute of Limitations, and Document 7368, Basic Guide for Processing Statute Cases. IRM 25.6 contains "ASED" , "RSED" , and "CSED" procedures.

    Note:

    Clear BMF reinput and reprocessable statute imminent documents through the local Statute Unit prior to following transhipping procedures.

21.5.2.4.23.5  (10-01-2007)
Accounts With Audit Activity

  1. When a return has a renumbered Document Code 47 and is processed to an incorrect TIN or tax period, take the following action:

    1. Secure the return and Form 5344, Examination Closing Record, from Files.

    2. Input the necessary adjustments to the tax module and prepare Form 3893, Re-Entry Document Control, to reprocess the return using the original DLN on the return. See Exhibit 21.5.2-1, Preparing Form 3893. If the return is within 6 months of the ASED, follow IRM 21.5.2.4.23.4, Statute Imminent Documents.

    3. Forward the Form 5344 to Examination Classification to determine if the audit adjustment is valid on the new module.

  2. To forward the Form 5344 to Examination Classification:

    1. Use the Form 1725, Routing Slip, and indicate the correct TIN or tax period.

    2. State the incorrect TIN or tax period is zeroed or adjusted, as applicable.

    3. The case is to remain controlled to Accounts Management until selected by Examination.

    Note:

    It is your responsibility to follow-up with Examination on all cases you refer to them. If the case is not returned in five work days, you should contact the Exam person that signed for your case.

  3. If the case is not selected by Examination, the audit assessment must be corrected by the Non-MF Accounting Function to retain the 23C date. Exam should return the referred case to Accounts Management within five (5) work days. If the case is not returned, follow-up with Examination to secure the case.

21.5.2.4.23.6  (10-01-2007)
DIF SCORE or CLASSIFICATION "Send Return(s) to Examination for Review"

  1. The Discriminate Information Function (DIF) score is a formula used by the IRS to select returns for review.

  2. If the return is not processed as an original, it has bypassed DIF scoring.

  3. Returns that bypassed DIF scoring should be forwarded to Examination for classification in the following instances:

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Exception:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Note:

    See LEM 4.19.17, Non-Filer Program, for tolerance information before sending Substitute for Return (SFR) reconsiderations to Examination.

    Note:

    Refer to IRM 4.19.11.1.5, Computer Identification of DIF, for information on BMF criteria.

  4. Follow local procedures for forwarding returns to Examination for classification when the returns have bypassed DIF scoring.

  5. SFR and ASFR are forwarded to the Examination and Collection functions.

    Exception:

    Section 6020(b) returns should be handled by reviewing IRM 21.5.3.4.10, Returns Prepared Under IRC Section 6020(b).

21.5.2.4.23.7  (06-25-2008)
Coding and Editing Procedures

  1. A return must be complete before being sent for reprocessing. If the return is missing information (e.g., signatures, schedules, forms), follow the steps below prior to forwarding the return for reprocessing.

    1. Telephone or correspond for the missing information.

    2. Suspend the case for 40 days (70 days for overseas taxpayers)

    3. If the missing information is received, complete the necessary edits and forward for reprocessing.

    4. If the missing information is not received, complete the necessary edits and enter any applicable Computer Condition Codes (CCC) prior to forwarding for reprocessing. Refer to Section 5 of the Document 6209, for a listing of the different CCCs.

      Note:

      CCC "3" is used to freeze overpayments on IMF returns when the necessary signatures are missing. CCC "3" is also used to prevent credit interest on BMF returns. Incomplete IMF returns should also be coded with CCC "U" to prevent the generation of credit interest.

  2. Edit all BMF tax returns in green. Edit all other returns in red.

  3. When reprocessing a BMF return:

    • If the return was "G" coded, circle out the "G" code

    • Edit the received date, if necessary

    • Circle out the paid preparer information on Form 1041, Form 1065, Form 1120, Form 1120-A, and Form 1120-S.

      Note:

      Do not circle out the paid preparer information on other Form 1120 series returns.

    • Line through the DLN

    • No other edits are required

    • Complete a Form 13596, Reprocessing Returns

      Note:

      See Exhibit 21.5.2-2, Preparing Form 13596, Reprocessing Returns, for additional information.

    • Attach the Form 13596 to the front of the return

    • Forward to Submission Processing

  4. When reprocessing an IMF return:

    1. Remittance – Circle the RPS money amount, green rocker, or other remittance indicator to indicate a non-remittance return. Transfer the payment to the correct TIN or Tax Period. See IRM 21.5.7, Payment Tracers, and IRM 21.5.8, Credit Transfers, for additional information.

    2. Presidential Election Campaign – Circle out unless you are processing to a different tax period. See IRM 21.6.7.4.12, Presidential Election Campaign Fund (PECF).

    3. Received Date – Edit only if none present on the document.

      If And Then
      The return is received after the due date of the tax period   1. Enter the received date in the center of page one.
      2. See IRM 21.5.1.4.2.4, Received Date Determination and IRM 25.6.2.4.13, Determining the Received Date, for received date determination requirements.
      Return is timely filed   1. Do not edit the received date.
      2. See Note following this table.
      A numbered return is to be reprocessed was originally a remittance return Edit the received date as the calendar date of the Julian date in the original DLN.
      A numbered return is to be reprocessed was originally a non-remittance return Edit the received date
      as the calendar date of the Julian date in the original DLN minus 10 days.
      NOTE:       Do not allow the received date to be earlier than the date the taxpayer signed the return.

      Note:

      When reprocessing a return prior to the due date of the tax period to which it posted, mark the center of page one with the corrected received date. Also correct the return processable date (RPD) if additional information is secured from the taxpayer. See IRM 21.5.1.4.2.4, Received Date Determination, for more information.

    4. Tax Period – Circle any incorrect tax period. You must always edit the tax period on prior year returns. If the return is for the current year and the tax period is incorrect, edit the tax period. Enter the tax period using a YYYYMM format to the right of the preprinted tax year.

    5. Name, Address, and TIN – Circle any incorrect taxpayer information such as name, address, and/or TIN and enter the correct information above the circle.

    6. Income, Tax, and Credits – Enter the tax information and any credit changes by putting an "X" to the left of the incorrect amounts. The correct amounts are put to the left of the "X" .

    7. Preparer and Third Party Designee information – Circle this information on TC 150 returns or when the return posted as a TC 976 because there is already a TC 150.

      Exception:

      Do not circle out Third Party Designee information if reprocessing the return to a different tax year or Taxpayer Identification Number (TIN). The Third Party Designee information may be needed to discuss tax issues at a later time.

    8. Return Processing Code (RPC) and Computer Condition Codes (CCC) – Normally input by the Returns Analysis Function. Document 6209, IRS Processing Codes and Information, explains the Computer Condition Codes and the Return Processing Codes .

    9. Miscellaneous Edits – Any previously edited items no longer desired can be edited by a circle. Circle (edit out) Computer Condition Code (CCC) "G" .

    Reminder:

    Edit all returns carefully using red for IMF returns and green for BMF returns.

21.5.2.4.23.8  (10-01-2007)
Account Actions (IDRS-DI)

  1. When reprocessing a return as an original to a module without a TC 150, input a TC 971, Action Code (AC) 017, on the tax period where the return will post (receiving tax module). Additionally, input a TC 599, closing code (cc) 18, if a TC 14X is on the IMF module, or if the BMF module shows current status 02 or 03. See IRM 2.4, IDRS Terminal Input, for format and instructions on inputting these transaction codes.

    Reminder:

    When reprocessing the return, the estimated tax penalty may need addressing on the losing module.

  2. The TC 971, AC 017, indicates that the return for the receiving tax module is being reprocessed from another tax period/TIN (losing tax module) and cross references that account. The transaction date for the TC 971, AC 017, is the received date of the return being reprocessed from the losing tax module. Refer to IRM 21.5.1.4.2.4, Received Date – Determination, for additional information on determining received dates.

  3. Input the TC 599 with the appropriate closing code for your function, if specified in Document 6209, IRS Processing Codes and Information, under the TDI Closing Codes section. Only one TC 599 is required.

    Example:

    If both TC 599 cc 18 and cc 44 are applicable, use either closing code to indicate receipt of the return.

  4. Check for an extension of time to file (indicated by a TC 460). Verify that it should be removed and reinput to the correct tax module. Remove and reinput the extension using Command Code (CC) REQ77 with TC 460/462 on the gaining and losing modules, respectively. See IRM 2.4.19, Command Codes REQ77, FRM77 and FRM7A, for format and instructions for inputting a TC 460/462.

    Caution:

    Input of TC 460 using CC REQ77 could prevent MF from using the 90% and 100% paid checks (depending upon the DLN blocking series used) when determining the FTP Start Date. Analyze the module for FTP penalty considerations and adjust the penalty if necessary.

  5. See IRM 21.4.6, Refund Offset, when a refund offset occurred due to non-tax debt (TC 896 or TC 898 on the module.)

21.5.2.4.23.9  (04-24-2007)
Moving Assessments

  1. Complete Form 12810, Account Transfer Request Checklist, to request the assessment be moved from the incorrect module or period to the correct module or period. Include the following information:

    • DLN

    • TIN

    • MFT

    • Tax Period

    • Complete Entity Information

    • Civil Penalty Reference Number (if applicable)

    • Abstract or Reference Number (if applicable)

    • POA

    • MF Transcript of the Account

    • Transaction Codes

    Reminder:

    Input the applicable TC 971 codes on the losing and receiving modules.

21.5.2.4.23.10  (10-01-2007)
Moving Refunds

  1. Procedures contained in this subsection must be used to move a refund.

    Note:

    If reprocessing a return and moving a previously issued refund, enter Computer Condition Code (CCC) O (use red if an IMF return and use green if a BMF return) in the filing status portion of the return to prevent a second refund.

  2. Prepare the credit portion of Form 3809, Miscellaneous Adjustment Voucher, to reverse the previously issued refund from the incorrect account. Include instructions to credit the account with TC 841 in the explanation field of Form 3809. Cross reference this document to the Form 3753, which must be also be completed. See (3) below for Form 3753 information.

    Note:

    Form 12857, Refund Transfer Posting Voucher, can be used in lieu of Form 3809 and Form 3753, Manual Refund Posting Voucher, for moving a refund.

  3. Prepare a Form 3753 (original copy only, TC 840, document code 45) to post the previously issued refund to the correct account. Cross reference the Form 3753 to its related Form 3809 and to the DLN of the original erroneously posted TC 846. Write "Do Not Send Check" in the "Make check payable to" box of the Form 3753. See IRM 21.4.4.4.2, Preparation of Form 3753, Manual Refund Posting Voucher, for additional information on Form 3753. See IRM 21.4.6.4.2.7, if TC 898 is posted to the account.

    Note:

    Form 12857 can be used in lieu of Form 3809 and Form 3753 for moving a refund.

    Reminder:

    TC 840 with blocking series 900 indicates a TC 840 posted to a module per Form 3753 (no check issued). TC 840 with blocking series 200 indicates a valid manual refund was issued to the taxpayer.

  4. Send the Form 3809 and Form 3753 to the Accounting function for manual posting. Input TC 470 to hold balance due notices until the TC 841 post. When the Form 3809 and the TC 841 posts, the account will balance. Input TC 971 (action code 030) on both accounts to cross reference the TC 840/841 refund reversal. Keep the IDRS control open and monitor the processing of the forms until all resulting transactions post.

21.5.2.4.24  (10-01-2004)
Shipment of Source Documents

  1. Return to the taxpayer any original documents (e.g., birth certificates, death certificates, drivers license, Social Security cards, cancelled checks, etc.) upon resolution of the issue, unless the taxpayer indicates returning the document is unnecessary.

  2. Forward source documents (in separate folders labeled by type) to Campus Files within seven (7) workdays of input.

  3. Mail/route source documents immediately after Quality Review is complete. If the source document will be retained beyond three (3) workdays for completion of certain ADJ54 transaction cases, input "R" in the remarks field of the input screen. Notify the Files Management Unit immediately of any anticipated shipment delays.

  4. Route all adjustment documents to Files marked Attn.: Files Management Unit. Complete Form 4442, Inquiry Referral, or Form 8485, Assessment Adjustment Case Record. Include the IDRS sequence number in the top right corner before placing the documents in the employee folder.

  5. Prepare separate adjustment folders for each date and type of input. Label the outside of each folder as follows:

    1. IDRS number

    2. Date

    3. Category of source documents

    4. Sequence numbers (e.g., 01 - 14QR)

    5. Release date (e.g., 09/30/04)

      Reminder:

      Local procedures may impose additional or alternate requirements.

  6. Prepare a separate folder for ADJ54 case actions. Date and sequentially number (legibly and readily available for files to recognize) the Form 8485 or other worksheets used to notate the case and account actions taken. This will help files maintain the integrity of the cases. Place other transactions (e.g., credit transfers) in a separate "Other Documents" folder and ship to files daily.

  7. Remember to insert your source documents into your folder as soon as you complete the IDRS account adjustment. If you forget to insert a document into the folder, do not destroy the document. Obtain the DLN and send to files to be associated with your case file. If the source document is not included in your folder, the Files Management Unit may contact you requesting the document.

Exhibit 21.5.2-1  (12-03-2004)
Preparing Form 3893, Re-Entry Document Control

Prepare a Form 3893, Re-Entry Document Control, to reprocess the tax return. Complete all required blocks on Form 3893 as follows:

  1. File Type – Check the appropriate box for IMF, BMF, or Other (for IRAF).

  2. Block 1 – Leave blank.

  3. Block 2 – Enter the first eleven digits of the document locator number (DLN).

  4. Block 3 – Leave blank.

  5. Block 4 – Document count not to exceed 100.

  6. Block 5 – Leave blank.

  7. Block 6 – Leave blank.

  8. Block 7 – Leave blank.

  9. Block 8 – Leave blank.

  10. Block 9 – Enter only if MFT 05, 06, 15, or 29; otherwise leave blank.

  11. Block 10 – Leave blank.

  12. Block 11 – Check appropriate box.

  13. Block 12 – Enter the 14th digit of the DLN from the source document. If the year digit is not shown, determine the correct year from the DLN color or from other information on the document.

    If the Color is Then the Year Digit is
    Green 0 or 5
    Purple 1 or 6
    Red 2 or 7
    Black 3 or 8
    Blue 4 or 9

  14. Block 13 – Leave blank.

  15. Block 14 – For all documents notate information needed to clarify the reason for processing or to preserve the audit trail.

  16. Block 15 – Always check "Non-remittance" .

  17. Block 16 – Enter digits 12 and 13 of the DLN.

  18. Block 17 – Enter your name or employee number, telephone number, and the current date. Mark the appropriate box for your organization.

  19. Block 18 – Leave blank.

  20. Block 19 – Mark the appropriate box to explain the action taken.

Exhibit 21.5.2-2  (06-13-2007)
Preparing Form 13596, Reprocessing Returns

Prepare a Form 13596, Reprocessing Returns, to reprocess a BMF return. Complete all required blocks on Form 13596 as follows:

  1. Employee number and date should be entered in the first two boxes.

  2. Correcting the TIN – Enter the correct TIN, if the TIN shown on the return is incorrect.

  3. Correcting yearly or quarterly returns – Enter the correct period for the return being reprocessed. If correcting a yearly return, use the "YYYYMM" format. If correcting a quarterly return, use "YYYY" format and check the appropriate quarterly box.

    Caution:

    Some returns may have a tax period ending prior to the last day of the month. Use the following table to determine the correct tax period for the 52 - 53 week return.

    If the tax period ended Then
    Less than 7 days before the end of the month that month is the end of the tax period
    Within the first 4 days of the month the previous month as the end of the tax period


  4. CP190 – box should be checked if reprocessing a TC976 document as the original return.

  5. Reasonable cause – check the appropriate box if reasonable cause is being allowed.

  6. Remarks – enter any remarks, as needed to help process the return correctly.


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