Windows 95, 98, NT, 2000, XP
Pentium 400 MHz or better
30 MB free hard disk space

The supported browser configurations are Internet Explorer v6.0 or higher. We recommend that you comply with minimum system requirements and use the supported browser configurations stated above with 128-bit encryption and SSL (Secure Socket Layer) v2.0 and v3.0 enabled when accessing this application.

You can find out by doing the following:

a. Select 'Help' from Internet Explorer browser menu
b. Select 'About Internet Explorer'
c. Verify Cipher Strength reads 128-bit

You can find out by doing the following:

a. Select 'Tools' from Internet Explorer browser menu
b. Select 'Internet Options'
c. Click 'Advanced' tab
d. Scroll down to the Security setting
e. Verify the options 'Use SSL 2.0' and 'Use SSL 3.0' are checked

No, just the standard outbound ports (80 for http and 443 for https (secure)) have to be opened. Please contact your technical support staff if you need assistance.

Click 'Contact Us' link on the application home page.

Before contacting the help desk to report an issue or problem or ask questions, please first review the FAQ section by clicking on the link on the application home page. Many of the issues or problems you may encounter have been addressed and/or the question has been answered. If not, contact us with the following information: the browser name and version used, Java plug-in version used, sequence of events leading up to the issue or problem and provide any message displayed in a screenshot or text format and/or describe browser behavior that will help us with troubleshooting.

When contacting the help desk, please provide your userid and a telephone number.

Oracle Forms requires the use of Java Runtime Environment (JRE) client desktop plug-in to run.

No, as the application is configured to use the highest version of Java plug-in found on your computer. However, your computer should have the required minimum or higher version of Java plug-in as stated under 'First Time User' link on the application home page.

Contact your technical support staff for assistance with downloading the Java plug-in.

Select 'Typical Install'.

A message display in a box indicating 'Plug-in has been downloaded successfully' or 'Installation is complete'.

No, as long as those Java plug-in versions have been installed properly.

Incorrect and/or incomplete installation of Java plug-in may cause problems accessing the application or application behavior.

Some examples of incorrect and/or incomplete installation of Java plug-in are attempting to download the plug-in without having the privilege to do so or an automatic push or update of plug-in that did not get pushed or updated properly.

If the plug-in was not installed correctly or completely, you have to de-install and re-install the plug-in. It is the responsibility of the user and/or their technical support staff to make sure that the installation of Java plug-in is done correctly and completely.

You will know from the following:

A message display in a box indicating 'Plug-in has been downloaded successfully' or 'Installation is complete'.

Launch the application or program that uses the Java plug-in version you would like to verify and see if it works okay.

You can find out by doing the following:

a. Click 'Start' menu on Windows taskbar and select 'Control Panel'. If you do not find 'Control Panel' directly under 'Start' menu, then you should find it under 'Settings'.

b. Locate an entry named 'Java' on Control Panel window and double click on it.

c. On the 'General' tab, under section labeled 'About', click 'About' button to view Java plug-in version information.

Please do the following or contact your technical support staff for assistance.

a. Click 'Start' menu on Windows taskbar and select 'Control Panel'. If you do not find 'Control Panel' directly under 'Start' menu, then you should find it under 'Settings'
b. Locate an entry named 'Java' on Control Panel window and double click on it
c. Click 'Update' tab on Java Control Panel window
d. Uncheck box labeled 'Check for Updates Automatically'
e. Click 'Apply'
f. Click 'OK'

Yes, it is required that the browser session used to register or login to the application remain open and untouched i.e. not used for anything else until exit of the registration form or until log out. The reason for this is due to application dependency on the browser session that launched the application. Failure to keep the browser session open and untouched may negatively impact application behavior.

Yes, you must register to access the application by clicking 'Register' link on the application home page.

Yes, each user should register and obtain their own userid and password.

Normally it takes 1 to 2 business days. Upon successful processing, you will receive your userid and initial password by email to the address found on your registration record. If you have not received feedback from us in 2 business days since your registration, then contact our help desk for assistance.

If you did not receive the email with your initial or reset password in your Inbox, please look for that email in other mail folders like Junk Mail. If you still do not see the email, please contact your technical support staff to see if you have a mail option setting checked to delete Junk Mail immediately and if so uncheck that setting. Once that is done, reset your account by clicking 'Forgot Password' button on the login form and following the instructions to reset your account.

No, as you should be able to access the application from any computer with your current userid and password.

Yes.

Most likely, your computer does not have the required minimum or higher version of Java plug-in. Please refer to the information on Java plug-in under 'First Time User' link on the application home page.

Most likely, your browser does not have SSL (Secure Socket Layer) v2.0 and v3.0 enabled. Please do the following:

a. Select 'Tools' from Internet Explorer browser menu
b. Select 'Internet Options'
c. Click 'Advanced' tab
d. Scroll down to the Security setting
e. Check the option 'Use SSL 2.0' if not already checked
f. Check the option 'Use SSL 3.0' if not already checked
g. Click 'Apply'
h. Click 'OK'

Please contact you technical support staff for assistance and perform the following steps in the order stated.

Step 1: Verify that SSL v2.0 and v3.0 options are checked in Java Control Panel.

a. Click 'Start' menu on Windows taskbar and select 'Control Panel'. If you do not find 'Control Panel' directly under 'Start' menu, then you should find it under 'Settings'
b. Locate an entry named 'Java' on Control Panel window and double click on it
c. Click 'Advanced' tab on Java Control Panel window
d. Locate setting named 'Security' and click on the plus sign prefixing it to show options
e. Verify the option 'Use SSL 2.0' is checked and if not check it
f. Verify the option 'Use SSL 3.0' is checked and if not check it
g. Click 'Apply'
h. Click 'OK'

Step 2: Close your browser session.

Step 3: Open a new browser session and try the register or login action again to see if it works okay. If not, proceed to next set of steps.

=================================================================

Step 4: Re-start your computer.

Step 5: Open a browser session.

Step 6: Clear your browser temporary Internet files by taking the steps stated below.

a. Select 'Tools' from Internet Explorer browser menu
b. Select 'Internet Options'
c. On the 'General' tab, under section labeled 'Temporary Internet Files', click 'Delete Files' button
d. Click 'OK' on Delete Files confirmation box
e. Upon completion of delete files, click 'OK' on Internet Options

Step 7: Close your browser session.

Step 8: Open a new browser session and try the register or login action again to see if it works okay. If not, proceed to next set of steps.

=================================================================

Step 9: Clear your Java temporary Internet files by taking the steps stated below.

a. Click 'Start' menu on Windows taskbar and select 'Control Panel'. If you do not find 'Control Panel' directly under 'Start' menu, then you should find it under 'Settings'
b. Locate an entry named 'Java' on Control Panel window and double click on it
c. On the 'General' tab, under section labeled 'Temporary Internet Files', click 'Delete Files' button
d. Click 'OK' on Delete Files confirmation box
e. Upon completion of delete files, click 'OK' on Java Control Panel

Step 10: Close your browser session.

Step 11: Open a new browser session and try the register or login action again to see if it works okay. If not, provide the following to the help desk: the browser name and version used, Java plug-in version used, sequence of events leading up to the issue or problem being reported and any message displayed in a screenshot or text format and/or describe browser behavior that will help us with troubleshooting.

You may have a proxy server setup that is not allowing the traffic. For a proxy server, contact your IT department to gain access to the application by trying the options below.

Adding "finance-kc.gsa.gov" and "fedpay.gsa.gov" to your DNS server as an override may resolve the problem.

What also may be happening is that the proxy server is not handling the Secure Socket Layer (SSL) session fully. It may only be changing the address in the network part of the packet, then passing the data packet (with the embedded IP address unchanged) along. If this is true then the following information may provide a solution.

Have your IT staff assign a fixed address to these respondents and then do not NAT this address at the firewall. Even though running DHCP it is still possible to always give a particular address to a user or Web server, etc.

Another solution, though not as easily implemented, is have the client establish the SSL session with the proxy server and then have the proxy server establish a session with us. They would need to move the certificates that are on the client's machine to the proxy server.

Please do one of the following:

Option 1: Click 'Run' button.

Option 2: Check the box labeled 'Always trust content from this publisher' with publisher being Oracle and then click 'Run' button.

Note: The difference between the two options stated above is that option 1 may prompt you with same security warning box again at a later time whereas option 2 will not.

This is related to the version of Java you have. Please contact your technical support staff and upgrade to the next version or downgrade to a previous version of Java. This should resolve the problem.

Although there could be various causes for generic error or exception 12154, the most likely is the usage of '@' symbol in the password box during login. The '@' symbol is not one of the allowed special characters due to its sensitivity cannot be used in the password.

Click 'Forgot Password' button on the login form and follow the prompt to reset your account. The reset information after successful processing of your reset request will only be sent to the email address found on your registration record. If you are unable to reset your account successfully after your attempts to do so, then email help desk with request to reset your account by specifying your userid and you will receive a response only by email to the address found on your registration record.

If you have a situation where the email address on your registration record has become outdated or invalid and you didn't change it to be current or valid, then you will no longer be able to receive the email with the reset information and/or any other communications that we may send you as needed. To resolve such situation, you need to contact our help desk with request to drop your existing userid and re-register with your current information by clicking 'Register' link on the application home page to receive new userid to regain access.

You can update your contact information as needed within the application online by selecting 'Update My Registration Info' option under the Profile menu. We recommend that you select the above option periodically to verify and ensure that the contact information on your registration record is accurate. Particular attention should be made to the email address since it is used as a primary communication mode.

If you have a situation to update any other information besides contact information on your registration record such as your name or agency name, then you need to contact our help desk with request to drop your existing userid and re-register with your current information by clicking 'Register' link on the application home page to receive new userid to regain access.

You most likely have a pop-up blocker. The reports in the application are brought up in a new browser window like a pop-up. Please take the steps stated under 'First Time User' link on the application home page to resolve issues related with pop-up blocker and run the report again. If the pop-up blocker issue is still not resolved, then you can utilize the options stated below for getting the report to display. Please contact your technical support staff if you need assistance.

Option 1:

a. Select "Tools" menu from Internet Explorer browser
b. Select "Pop-up Blocker"
c. Select "Pop-up Blocker Settings"
d. Type '*.gsa.gov' without quotes in the box labeled "Address of Web site to allow"
e. Click "Add"
f. Verify that the box labeled "Allowed sites" shows the entry added in step above
g. Click "Close"
h. Run the report again

Option 2:

a. Select "Tools" menu from Internet Explorer browser
b. Select "Pop-up Blocker"
c. Select "Turn Off Pop-up Blocker"
d. Run the report again

Note: The difference between the two options stated above is that option 1 will allow pop-ups only for GSA Web site whereas option 2 will allow pop-ups for any Web site. If the report is still not displayed, then press and hold the 'Ctrl' key while clicking on report until the report window is displayed.

Your browser may not be setup to open Adobe Portable Document Format (PDF) files and/or Microsoft Excel files. First, check to ensure that Adobe Reader and/or Microsoft Excel are installed on your computer. If they are installed, then try the following:

a. Select 'Tools' from Internet Explorer browser menu
b. Select 'Internet Options'
c. Click 'Advanced' tab
d. Scroll down to the Security setting
e. Uncheck the option 'Do not save encrypted pages to disk'
f. Click 'Apply'
g. Click 'OK'

You need to make some changes to your browser settings. Please do the following:

a. Select 'Tools' from Internet Explorer browser menu
b. Select 'Internet Options'
c. On the 'General' tab, under section labeled 'Temporary Internet Files', click 'Settings' button
d. Select option 'Automatically' for 'Check for newer version of stored pages:'
e. Click 'OK' on Settings window
f. Click 'OK' on Internet Options window

You need to make some changes to your browser settings. Please do the following:

a. Select 'Tools' from Internet Explorer browser menu
b. Select 'Internet Options'
c. Click 'Advanced' tab
d. Scroll down to the Security setting
e. Uncheck the option 'Do not save encrypted pages to disk'
f. Click 'Apply'
g. Click 'OK'