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 FAQs on SENTRI Application via CBP's Global Online Enrollment System
(02/08/2008)| Q: | Why was I denied or revoked from SENTRI, and what do I do next? | | A: | In the event you are denied or revoked from the SENTRI program, you will be provided information in writing regarding the reason for this action. The letter will also contain information on how to seek additional information if necessary. Furthermore, you do have a right to view records that CBP may have on you. You may seek copies of the record pursuant to the Freedom of Information Act (FOIA), by writing to:U.S. Customs and Border Protection1300 Pennsylvania Ave., NW,
Attn: Mint Annex Building, FOIA DivisionWashington, D.C. 20229You should not use the FOIA address to seek an appeal, explanation or review of your application. This address must only to be used to request copies of the information CBP may have on file. Please be advised that CBP often relies on data from other agencies (i.e. Immigration and Customs Enforcement, Federal Bureau of Investigations, Drug Enforcement Agency) and your denial or revocation may have been based upon those records. In order to view records that may be on file with another agency, you will need to contact them directly. For additional information on the Interagency Border Inspection System (IBIS), please refer to the IBIS Fact Sheet. |
| Q: | My family (husband, wife, children) would like to apply for SENTRI membership but there isn't a family option when applying on the GOES website. What should I do? | | A: | Every individual who would like to apply for membership - children included - must create a separate account within GOES and submit a separate application. The application fee of $25 must be paid online at the time the application is submitted. Once you go to the enrollment center for your appointment (after you've been conditionally approved, an update will be noted in your GOES account instructing you to contact the Local Enrollment Center to schedule an appointment for your interview), the CBP officer will verify that you meet the requirements as a family. Also, the remainder of the family fee of $194.50 will be due at the time of your appointment. You can either schedule a separate appointment on-line per family member, or call a local enrollment center. Please let the Officer know you are scheduling for your entire family.A family enrollment option is slated as a future addition to the GOES system. |
| Q: | I made a mistake on my application and didn't notice until I had already submitted it. What should I do? | | A: | Checking a wrong box or inadvertently filling in inaccurate information on your SENTRI application will not affect the status of your application. In most cases, these corrections can be made at the time of your appointment.In some situations re-vetting may be necessary, but in most instances (for example, an incorrect email address) this will not affect your application. |
| Q: | Why are you extending the enrollment to five years? | | A: | Extending the membership allows SENTRI to be consistent with the other trusted traveler programs, which have shown five-year renewals to effectively balance security needs and member convenience. |
| Q: | Where do I pay the SENTRI application fee? | | A: | When applying using the on-line application, the $25 application fee is required. The remaining fees (fingerprint and dedicated commuter lane) fees will be paid at the enrollment center. For paper applications, the fee payment will occur at the time of your interview appointment at the enrollment center (after you've been conditionally approved). The remaining fees are slated for future inclusion to the GOES system. |
| Q: | I received an error message when I sent an email to the GOES support email address. Did it go through? | | A: | The correct email address for GOES support help is cbp.goes.support@dhs.gov |
| Q: | What does “Other Names Used” mean? | | A: | "Other Names Used” means any name used other than your current name. Examples are maiden name, birth name, name after a legal name change, nickname that has been used in a legal capacity, etc. |
| Q: | Where can I find information to assist with filling out the GOES application? | | A: | While filling out the different screens in the application, there is a “HELP” button, or there is a document titled, “Online Application Processing Instructions for the Public User”. |
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