ࡱ> q` FbjbjqPqP .::>&ZZZZZZZn:::8.;d;|nR<<"<<<<<<===6888888$ hq\Z_@==_@_@\ZZ<<<<q[B[B[B_@Z<<Z<<6[B_@6[B[B֙ZZ<<<  ?u:@pJ60̜EcAEEZ==[Bq>t>z===\\Aj===_@_@_@_@nnn$,1d nnn1nnnZZZZZZ Mass Casualty Incident Training Game Prototype Evaluation Report Prepared by James R. Frasier Third Party Evaluator University of Wisconsin-Madison The Federation of American Scientists (FAS) developed, in close consultation with the Fire Department of New York (FDNY) Director of Training and selected FDNY training instructors, a prototype training game that can be deployed via the FDNY Intranet and/or the Internet. The training game combines realistic simulations of high rise fires with advanced training technologies to teach individual and teams of firefighters. Purpose of Evaluation: To determine the extent to which FDNY training staff and trainees perceive the training game prototype to be of sufficient quality that it can be used as part of the FDNYs Casualty Incident (MCI) Training Course. Major Evaluation Questions: Does the MCI training game prototype provide a sufficient quality of learning experiences so that the game can be used to help increase the readiness of prospective chiefs to attend MCI training? Does the MCI training game prototype provide a sufficient quality of learning experiences so that the game can be used to help increase the readiness of trainees to more accurately perform in the MCI live simulation activity? Should the MCI training game prototype be more fully developed so that it can be used by the FDNY? Format of Evaluation: The evaluation was conducted on November 1, 2006 and November 30, 2006 at the FDNY Fire Academy at Randalls Island with FDNY chiefs who had previously completed MCI training without using the MCI training game. Evaluators Overall Findings: The MCI training game prototype provides sufficient quality of learning experiences so that the game can be used to help increase the readiness of prospective chiefs to a) attend MCI training, b) more accurately perform in the MCI live simulation activity, and c) should be more fully developed so that it can be used by the FDNY. The following pages describe November 1 and 30 evaluation session activities and compilation of data that informed the evaluators overall findings. November 1 Evaluation Session The November 1 session was attended by 10 FDNY chiefs who were not comfortable with using computers and had not played any type of commercial computer game, or FDNY fire department training game or simulation. The November 1 session was also attended by the following observers: 3 MCI training instructors; Chief Frank Montagna, Director FDNY Fire Academy; Henry Ryng, President inXsol and MCI training game programmer; and Dr. Michelle Roper, Federation of American Scientists. The evaluation session on November 1, 2006 was structured by having the 10 FDNY chiefs work independent of one another in small cubes. Each cube was equipped with a computer, individual headset, and a microphone. To ensure consistency of data collection to inform the major evaluation questions, Dr. Frasier asked three questions during each debrief session: What are you experiencing that is easy? What are you experiencing that is difficult? What are your suggestions for improving this simulation? The November 1st evaluation session required the FDNY chiefs to use three different MCI training simulations; one of novice level difficulty, one of intermediate level difficulty, and on of advanced level difficulty. The evaluation session began at 8:30 am and concluded at 2:00 pm. 8:30 am Introduction to the MCI training game and review of hard copy manual provided to each of the 10 chiefs Jack Mooney, MCI training instructor 9:15 am Individual practice using introductory MCI training simulation 9:30 am Debrief facilitated by Dr. Frasier 9:45 am Second Practice session using introductory MCI training simulation 10:00 am Debrief session facilitated by Dr. Frasier 10:15 am Third Practice session using introductory MCI training simulation 10:30 am Debrief facilitated by Dr. Frasier 11:00 am Chiefs using intermediate MCI training simulation 11:35 am Debrief facilitated by Dr. Frasier 12 Noon Lunch break 12:30 pm Chiefs using advanced MCI training simulation 1:30 pm Debrief facilitated by Dr. Frasier and discussion about MCI training game utility for increasing the quality of MCI training course 2:00 pm Evaluation session concluded November 1st Evaluation Session Results: The following list is a compilation of the 10 FDNY fire chiefs comments collected during the evaluation debrief facilitated by Dr. Frasier: 1. Responses to the question: What are you experiencing that is easy? Chiefs could not identify or volunteer anything they were experiencing that was easy after 15 minutes of having used the simulation for the first time. After 30 minutes using the simulation, the chiefs responded: It is getting more familiar We know how it works now Assigning units is easier Moving around the scene is easier After 45 minutes of using the simulation, the chiefs responded: Assigning units Setting up the posts Whole thing is getting easier with practice Liked realism of radio traffic After completing the intermediate simulation, 80 minutes after having never played a computer game or a computer-based training simulation, the chiefs responded: We are familiar with it now Generally, its ok . . . we know how to do it 2. Responses to the question: What are you experiencing that is difficult? After 15 minutes of using the simulation for the first time, the chiefs responded: Starting the game I didnt know that I was on the scene I didnt know who was assigned I didnt know who has shown up I didnt know that I had another engine All I get was engine 1 and 2 had not shown up I didnt know who was there I didnt know I had to hold down the walkie-talkie When assigning engine choices --- Error in stretching line Not sure which choices to make not wording we understood Not familiar with terminology used Only 1 think could be done at a time --- only 1 thing per conversation Not enough choices for safety director You have to go back several steps when you make a mistake Not enough information compared to face-the-face After 30 minutes of using the simulation, the chiefs responded: Engines came in different order number I could not take control of the radio so that I can tell them what I am seeing so I can support them I already had assigned units but they kept asking me what to do. Not clear what the fire intensity is, what is going on Listening to the information and reading through the list is difficult to keep track of everything Dont know if I have to have more people if out of airneed to identify this in drop down list Need to cross analyze access to information status of units to come I dont know where they are There is a limit of choices when running low of air Need more support choices in drop down menu When I do command to dispatch option, I have to tell him I have 1045 Engines show up verbally, but not battalion I dont have an operations chief in place --- I need to check off 1 I need to assign units to operations post Floor plan --- I have to scroll down --- Maybe a drop down box --- Having the floor plan all on one page is new in the simulation Repeat last button on radio doesnt work sometimes Regarding the set-up----first two trucks on scene are already doing something but I dont know what Need a terminology page in introduction to simulation Need a how to introduction to the simulation After a total of 45 minutes of using the simulation, the chiefs responded: Backup of engine was automatic to the first engine --- need a drop down box Dont know where the alarm came from --- need to talk with fire safety officer ---- FAQ gives you where the fire is I think this was an internal group discussion that provide the answer for not knowing where the alarm came from I wanted more trucks, but I was refused. How do I get more trucks? Dispatcher cant give preliminary progress report Should be a box to show who is on the scene List of who is on the scene disappears after they have been assigned The way the aid button is no the command board When they are talking with you you cant talk with anyone else I still cant control the radio When a company has reported in --- you dont have to tell them to stand fast After completing the intermediate simulation, 80 minutes after having never played a computer game or a computer-based training simulation, the chiefs responded: Trying to contact company not easy Information back was delayed and also repeated unnecessarily --- once on the scene they dont need to keep repeating There is no acknowledgement of company reporting in, I dont know when they arrive Way of reporting in is repeating all information --- not necessary Choicesfor example Con-Ed --- many others are also important Fast truck went to work, but wasnt standing fast --- he went to work without telling anyone Not a clear response from ladder company --- cant get it to repeat last message Company locations not correct After completing the advanced simulation, (2 hours and 20 minutes after having never played a computer game or a computer-based training simulation), the chiefs responded: Units were calling us back with information that was not useful Operations were making decisions and not responding I asked for more units but I was never given any The picture had flamesbut then there was no fire after arrival I was getting units, but no yellow box, no chief options I wasnt able to assign operational units I should get the most recent units to arrive, not all of them every time I ask Unit was assigned a line, but the unit wasnt always doing what is was assigned Wasnt able to assign 4 engines to a floor There are 4 stairs, but floor diagram only shows 2 Assigned companies didnt get back to me on stairway Quadrants didnt report back 3. Responses to the question: What are your suggestions for improving this simulation? Extraneous radio traffic --- the information is not what you would hear Button to acknowledge transmissions so we dont have to hear them again No options once search is finished Need conditions of fire report and resources we need Heard to get an update on status of fire --- heard darkening down once Maybe different individuals assigned at different computers --- networked learning Need a tutorial ---- step-by-step on how to use the simulation Summary at end of experience --- more analysis of what happened as a result of my decisions At the conclusion of the final debriefing session on November 1, the evaluator asked three questions: On a scale of 1 to 5, with 1 being low and 5 being high: Does the MCI training game prototype provide a sufficient quality of learning experiences so that the game can be used to help increase the readiness of firefighters to attend MCI training? All 10 chiefs responded with a raised hand to indicate a score of 4. On a scale of 1 to 5, with 1 being low and 5 being high: Does the MCI training game prototype provide a sufficient quality of learning experiences so that the game can be used to help increase the readiness of trainees to more accurately perform in the MCI live simulation activity? All 10 chiefs responded with a raised hand to indicate a score of 4. Should the MCI training game prototype be more fully developed so that it can be used by the FDNY? All 10 chiefs responded with a raised hand to indicate a score of 4. November 30 Evaluation Session The 2-hour, November 30 evaluation session was attended by 5 of the original 10 FDNY chiefs who were in attendance at the November 1 evaluation session. The November 30 session was also attended by the following observers: 3 MCI training instructors; Chief Frank Montagna, Director FDNY Fire Academy; Henry Ryng, President inXsol and MCI training game programmer; and Dr. Michelle Roper, Federation of American Scientists. The evaluation session was structured by having the 5 FDNY chiefs work independent of one another in small cubes using the most advanced simulation that had been modified in response to the November 1 evaluation session list of suggestions for improving the MCI training simulation. Each cube was equipped with a computer, individual headset, and a microphone. The chiefs worked for 60 minutes without interruption. Interestingly, the room was very quiet save for the occasional voice of a chief giving a command into their microphone to prompt a fire fighting related action. Not one of the chiefs asked a question related to navigating the simulation, or a specific question to the simulation. In the debrief session on November 30, the evaluator asked three questions: 1. What was difficult this time? Radio could be better, still a long report of everything that has happened, after the 2nd iteration it began to repeat Dispatch wouldnt talk Have to request specific trucks, cant request 3 trucks Some command and staging posts ---- out of air with request 18th floor ladder --- everyone is on 1st floor --- shouldnt they be on the 18th floor? Aide keeps disappearing on screen Transmitted alarms didnt get more chiefs I didnt know who is in the command post company Complexity after assignments of resources isnt real Confused about timing of what I am doingis it real? Another box for special unitsthe way it is now, it is hard to read 2. What are your suggestions for improving this simulation? As fire darkens.can we have different pictures Floor plan didnt darken down Need more visual reinforcements that what I am doing is having an effect --- if its in the game, but I dont know where to look Dont understand the utility of log for learning.when to use it, how it is to be used Need to check links to log and quiz for accuracy Need a log and personal debrief guide Need a list of rules to score logged activity for example, Time List things done correctly would be nice, not just what I didnt do right I dont know how my score was calculated I dont know if I am covering my bases: Maybe in the middle of the game a reality check could be made to make me review where I am and what I am doing well and not so well For a high rise fire its good.but for a low building it will need more visuals of the fire because we can see all floors and around the building Need better communications with different posts --- need to build incrementally as the game progresses Need status of units as fire progresses Responsibilities change as fire progresses, so we need lobby command work to change Focus should shift to tracking companies better as fire is progressing Change to white board with floors in one place, not just a list of floors to scroll down 3. What did you learn while doing the simulation? Helps me to designate and learn how to designate Talking to key people Making decisions Delegation of tasks Visual cues on the screen helped me How to control traffic Importance of establishing posts The importance of keeping track of who is coming a going At the conclusion of the final debriefing session on November 30, the evaluator asked three questions: On a scale of 1 to 5, with 1 being low and 5 being high: Does the MCI training game prototype provide a sufficient quality of learning experiences so that the game can be used to help increase the readiness of firefighters to attend MCI training? All 5 chiefs responded with a raised hand to indicate a score of 4. On a scale of 1 to 5, with 1 being low and 5 being high: Does the MCI training game prototype provide a sufficient quality of learning experiences so that the game can be used to help increase the readiness of trainees to more accurately perform in the MCI live simulation activity? All 5 chiefs responded with a raised hand to indicate a score of 4. Should the MCI training game prototype be more fully developed so that it can be used by the FDNY? All 5 chiefs responded with a raised hand to indicate a score of 4.     PAGE  PAGE 10 %/@A  L k n   & = > ? 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