Visual examination of the returned customer device murphy ball probe found the tip missing and the shank of the instrument twiested.
This damage is indicative of the application of forces that were greater than those intended for this item.
Review of processing and mfg records found the processing of the device met specification requirements.
The cause of the failure cannot be positively determined as the tip of the instrument was not returned, however, the observed damage appears to be related to user handling of the device.
At this time, the complaint is considered to be closed.
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