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| NCJ Number:
|
NCJ 181577
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| Title:
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Community Policing, Decentralized Decision Making and Employee Satisfaction
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| Journal:
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Journal of Crime & Justice Volume:22 Issue:2 Dated:1999 Pages:31 to 54
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| Author(s):
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Gregory D. Russell Ph.D. ; Susan MacLachlan B.A.
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| Editor(s):
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J. M. Miller
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| Publisher Url*:
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http://www.andersonpublishing.com |
| Publication Date:
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1999 |
| Pages:
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24 |
| Type:
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Applied research |
| Origin:
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United States |
| Language:
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English |
| Annotation:
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This study tested whether decentralization and collaborative decision-making techniques, employed as part of a community-oriented policing (COP) implementation, enhanced employee satisfaction. |
| Abstract:
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The literature describing theoretical components of COP generally indicates that decentralization of decision making is a necessary attribute of COP. Further, the literature suggests that COP will increase employee satisfaction and that decentralized and collaborative decision making will improve employee satisfaction. Data were obtained using a survey instrument designed to measure attitudes and perceptions of all employees of a police department who had regular contact with the public. Study variables were clustered in questions that probed for intra-agency communications and participation in police department decision making. Attitudinal questions were designed with Likert style response categories. The single theme that emerged from the analysis was that changes in management approach, from a very traditional, orthodox, hierarchical model to a more open COP model, generally produced perceived changes in the organization. In the case of employee satisfaction, changes were generally in the direction theorized by both COP and organizational behavior literature. The evidence clearly showed COP improved employee satisfaction. 54 references, 1 note, and 4 tables |
| Main Term(s):
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Police research |
| Index Term(s):
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Police effectiveness ; Police decisionmaking ; Police work attitudes ; Community policing |
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To cite this abstract, use the following link:
http://www.ncjrs.gov/App/Publications/abstract.aspx?ID=181577
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* A link to the full-text document is provided whenever possible. For documents
not available online, a link to the publisher's web site is provided.
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