============= Page 1 of 6 ============= Enron Energy Services 2000 Goals E0004392374 EXH005-02548 ============= Page 2 of 6 ============= 2000 Enron Strategic Goals Enron Energy Services Goal: Execute transactions totaling $16 billion of total contract value. Status: Complete Estimated total contract value of $16.6 billion for 2000. Goal: Maintain customer satisfaction overall score ratings between 4.2 and 5.0. (excellent - 4; outstanding - 5) Status: Complete Achieved overall customer satisfaction ratings per survey results YTD (through November 2000) of 4.2. y~ E0004392375 09 =XH005-02549 ============= Page 3 of 6 ============= 2000 Enron Strategic Goals Enron Energy Services Goal: Expand commercial operations in Europe and sign agreements representing $2 billion of total contract value while building service delivery capability. Status: Complete • 2000 estimated total contract value of $2 billion. • Installed execution capacity to deliver on outsourcing commitments. • Significant outsourcing deal in UK, Trilium, to be signed December 18, 2000. y~o E0004392376 =XH005-02550 ============= Page 4 of 6 ============= 2000 Enron Strategic Goals Enron Energy Services Goal: Establish industrial business with $100 million of gross margin and execute energy outsourcing transactions with a total contract value of $2 billion. Status: Complete • Completed transactions with TCV of $1 billion in 2000. • Investment in Heartland Industrial provides opportunity for TCV of $1 - $2 billion. • Formation of Enron Industrial Markets to focus on e-commerce and industry specific market-making. EIM has achieved gross margin of $113 million. E0004392377 **p EXH005-02551 ============= Page 5 of 6 ============= 2000 Enron Strategic Goals Engineering & Construction Goal: Grow the third party customer business by becoming the third largest power contractor in the US. Status: Complete Built NEPCO to third largest power contractor in U.S. with current backlog nearing $2 billion. Goal: Increase cash flow from operations to $100 million Status: Not Complete Projected $60 million in cash flow in 2000 increasing to $83 million in 2001. E0004392378 4+09 =XH005-02552 ============= Page 6 of 6 ============= 2000 Enron Strategic Goals Engineering & Construction Goal: Improve the technical review and due diligence process for construction risk throughout the company. Status: Complete • Implemented procedures with RAC to provide sign off on technical aspects of proposed projects during the DASH process. • Market and credit risk books operational January 1, 2001. • Implemented procedures with RAC to DASH 3rd party projects. E0004392379 49 =XH005-02553