Management Considerations for Organizational Readiness: People and Performance Management

Supporting, trusting upper managment

Stable work environment
  

Good Standard Operating Procedures

Openess to new work arrangements

Key communication is accomplished electronically, using e-mail, voice mail, etc.
  

Good technology infrastructure and/or openess to new technology

Skeptical upper management

High turnover, low productivity, frequent crises

Free-for all policies

High attachment to status quo

Key communication is accomplished in person, in the office, often on an ad hoc basis

Fear of technology

People are managed based on clearly defined objectives and outputs

People are evaluated based on results, using defined measures

People are managed based on observation and whim

People are evaluated based on perceived levels of activity 

Knowledgeable and competent at what they do

Productive and committed to quality
  

Experienced

Self-starting and self-disciplined
  
  

Reliable

Independent

In need of skill development in what they do

Prone to productivity and quality problems

Inexperienced

In need of close supervision, structured work, and interpersonal office contact

Resistant to change