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Our Organization
Located within the Department of the Interior, for over 30 years the National Business Center (NBC) has supported the Offices and Bureaus within the Department, as well as federal agencies outside the Department, as a Shared Service Center, providing world class business management systems and services. We offer a diverse, yet integrated set of administrative solutions, and are currently the only federal agency designated by both OMB and OPM as a Center of Excellence in the financial management and human resources lines of business. Our workforce of dedicated professionals with unsurpassed knowledge of federal business practices, along with our ability to leverage government and commercial best practices, allows us to service our customer base of more than 150 government agencies.
Our vast service offerings are organized into the following Lines of Business:
- Acquisition Services - Provides lifecycle acquisition services including Contract Support, Charge Card Oversight, Leasing Services and Indirect Rate Negotiation.
- Appraisal Services - Provides appraisal services to DOI Bureaus. The services offered include General Appraisal Services, Appraisal Review Services, Appraisal Consulting Services and Concession Valuations for customers.
- Aviation Services - Provides aviation safety and mishap prevention policy and oversight in support of aviation functions.
- Financial and Business Management Services - Provides customers with an array of financial services and systems support. These services and systems are categorized as either Financial Management Systems Support or Accounting Operations Services.
- Human Resource (HR) Services - An extensive set of services for assisting in managing human capital. The four key service offerings include: Core HR Services, Payroll, Expanded Services (Operational Servicing) and Random Drug and Alcohol Testing.
- Information Technology (IT) Services - Premier provider of IT Services, including Infrastructure, Integration, Disaster Recovery, Web Development, and IT Security are offered in support of the NBC.
- Training Services - The DOI University offers several training programs in Leadership and Performance, Online Learning Systems, and Cultural Resources and Events.
- Other DOI Support Services - A wide variety of services are provided including Creative Communications Services, Employee Services, Facilities Management, Property and Asset Management Services, Mandates Services, and DOI IT Support Services.
The NBC uses the inter agency agreement (IA) vehicle, which simplifies the procurement processes for most Federal Agencies. NBC's statutory authority for providing cross agency support is through the Department of the Interior's working capital fund which was established pursuant to 43 USC 1467 (amended).
The NBC provides exceptional value and improves the efficiency and effectiveness of our client agencies by allowing our customers to focus on their core mission.
Customer Service, innovation, and best value are the cornerstones of the NBC. With the combination of the NBC's varied yet integrated solutions and expanding client base, the NBC is enhancing its ability and commitment to pass along the economies associated with scale and state-of-the-art technology. "You focus on your core mission; NBC will take care of the rest."
Our Mission
The NBC's mission is to provide quality services and efficient solutions to meet customer business needs through our most important asset - our people.
Our Vision
NBC's vision is to become the preferred Center of Excellence (COE) and provider of administrative and management support services within DOI and to external Federal Agencies.
Our History
The National Business Center (NBC) was established in 2000, through the consolidation of three service centers within the Department of the Interior: the Interior Service Center, the U.S. Geological Survey's Washington Administrative Service Center, and the Bureau of Reclamations' Denver Administrative Service Center. This merger realized the Department's vision to create a centralized organization providing shared services, improving operational efficiency and effectiveness and improving economies of scope and scale. Since then, the NBC has grown significantly in size and scope through the merger of additional organizations, including DOI University, DOD's former Reimbursable Contracting Team in Ft. Huachuca, DOI Inspector General's Indirect Cost Negotiations Offices, Appraisers from four DOI Bureaus, DOI's former Office of Aircraft Services and GovWorks.
This Department's vision was further validated through the 2001 President's Management Agenda (PMA) which established cross-servicing as an important and lasting movement in the management of federal agencies. In response to the PMA's initiatives, in 2005, the Office of Management and Budget began the establishment of Lines of Business, Centers of Excellence (COE) to replace costly redundant individual service provisions within multiple federal agencies. Selected through OMB's competitive process, to date, the NBC is the only federal agency to be selected as a Center of Excellence in both the financial management and human resources lines of business
