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Disputed Charges
Disputable charge examples: double billings,
charges to your account that belong to another
account.
Non-disputable charge examples: sales tax,
shipping, returned or unused airline tickets. Most of the
time, airline tickets are purchased by the TMC/CTO using the
centrally billed account, so the amount will never appear on
your travel charge card. In the instance when you purchase
airline tickets using your own individually billed account,
and you return the tickets, the airline will issue a credit
against your account.
- If you have a disputed charge on your account and are
not able to resolve it with the merchant, complete and
submit a dispute form available from:
- Your A/OPC;
- Your bank's customer service representative;
- Your bank's electronic access system or website; and
- Your agency's website (at some agencies).
- If you have discussed the disputed charge with the
merchant and expect resolution, give the merchant time to
reverse the charge before filing a dispute, which may result
in a double credit to the account and create more problems
in resolving it. If you act promptly, the merchant should be
able to submit the credit before your next billing
statement, and the discrepancy will be resolved.
- DO fill out and submit the dispute form:
- If you think the charge is disputable and enough time
has elapsed to have received the credit;
- Before 60 days from the date that the
erroneous charge first appeared on your billing statement
of account;
- If the merchant does not assist you in identifying the
charge from the start.
- You relinquish your right to recover a disputed amount
if you do not dispute it in writing before the 60
days from the date that the erroneous charge first
appeared on your billing statement of account.
- Don't forget to sign and date the dispute form.
- Once you have sent the dispute form to the bank,
delinquency of the disputed amount will be held in abeyance
until the matter is resolved.
- Payment on all other undisputed charges must be made on
or before the billing due date.
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