Table of contents for Cases in operations management : building customer value through world-class operations / edited by Robert D. Klassen, Larry J. Menor.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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Contents
Series Editor Introduction
Preface
1. Introduction
Industrie Pininfarina: The New Customer Decision
[ADD CASE AUTHOR]
Fell-Fab Products (A)
[ADD CASE AUTHOR]
Unicon Concrete Products (H.K.) Ltd.
[ADD CASE AUTHOR]
2. Process Design
Earth Buddy
[ADD CASE AUTHOR]
Greaves Brewery (A)
[ADD CASE AUTHOR]
Quinte MRI
[ADD CASE AUTHOR]
ING Direct Canada
[ADD CASE AUTHOR]
Celestica Inc.?Memory Business Unit
[ADD CASE AUTHOR]
Thera-Aid Medical Devices
[ADD CASE AUTHOR]
Introduction to Process Simulation
[ADD CASE AUTHOR]
Red Cross Mobile Blood Clinics - Improving Donor Service
[ADD CASE AUTHOR]
Introduction to Inventory Control and Independent Demand
[ADD CASE AUTHOR]
McLeod Motors Ltd
[ADD CASE AUTHOR]
Iron Ore Company of Ontario
[ADD CASE AUTHOR]
VBF Tubing (Abridged)
[ADD CASE AUTHOR]
3. Planning and Control
Greaves Brewery (B)?Forecasting Bottle Returns
[ADD CASE AUTHOR]
Yield Management at American Airlines
[ADD CASE AUTHOR]
MacPherson Refrigeration Limited
[ADD CASE AUTHOR]
Lamson Corporation
[ADD CASE AUTHOR]
Martin Trailers Limited
[ADD CASE AUTHOR]
Illustrious Corporation
[ADD CASE AUTHOR]
4. Project Management
Note on Project Management Fundamentals
[ADD CASE AUTHOR]
Gadget Toy Company
[ADD CASE AUTHOR]
H.M.S. Pinafore
[ADD CASE AUTHOR]
The Critical Path Simulator (CPSim)
[ADD CASE AUTHOR]
Waterloo Regional Police Services: The CIMS Project
[ADD CASE AUTHOR]
5. Quality
LongXi Machinery Works?Quality Improvement (A)
[ADD CASE AUTHOR]
Blue Mountain Resorts: The Service Quality Journey
[ADD CASE AUTHOR]
Noram Foods
[ADD CASE AUTHOR]
Hilcrest Auto
[ADD CASE AUTHOR]
Mutual Life of Canada: The Group Client Service Guarantee (A)
[ADD CASE AUTHOR]
6. Supply Chain Management
International Decorative Glass
[ADD CASE AUTHOR]
Spin Master Toys (A): Finding a Manufacturer for E-Chargers
[ADD CASE AUTHOR]
Dabbawallahs of Mumbai (A)
[ADD CASE AUTHOR]
Daikin Industries
[ADD CASE AUTHOR]
Grocery Gateway: Customer Delivery Operations
[ADD CASE AUTHOR]
Ladner Building Products
[ADD CASE AUTHOR]
Canadian Pharmaceutical Distribution Network
[ADD CASE AUTHOR]
7. Operations Strategy
Butler Metal Products: Focusing the Factory
[ADD CASE AUTHOR]
Mitel Semiconductor
[ADD CASE AUTHOR]
Electrosteel Castings Limited
[ADD CASE AUTHOR]
Blinds-to-Go: Invading the Sunshine State
[ADD CASE AUTHOR]
ASIMCO International Casting Company (A)
[ADD CASE AUTHOR]
Atlanta Symphony Orchestra
[ADD CASE AUTHOR]
Navistar: Environmental Management (A)
[ADD CASE AUTHOR]
Indian Oil Corporation Limited.?The Mathura Refinery
[ADD CASE AUTHOR]
About the Editors

Library of Congress Subject Headings for this publication:

Production management -- Case studies.
Industrial management -- Case studies.