HHES Computer Services survey

Please help us better serve you by filling out this questionnaire. All responses are anonymous. Scroll down after clicking on the appropriate boxes. Click on "submit" button at the end.

USER PROFILE

Please click at your job group

How many hours per week do you use the "hhesoas" system?

How many hours per week do you use the "hhessas" system?

How many hours per week do you use the Demographic ISAR?

How many hours per week do you use the UNISYS?

How would you rate your level of understanding of UNIX?

How would you rate your level of understanding of DOS (Disk Oper. System)

How would you rate your level of understanding of VMS? 



Of your time on the "hhesoas" system, rank the amount of time you
spend using each of the following types of software.
Rank the type of software you use most as "1"; the second "2"; and so on.
Leave blank boxes for the software you don't use at all

- Wordperfect - Lotus 123 - Communication Software (telnet,ftp)

- Informix - Surveys On Call(telnet) - Other - What Other?

Word Perfect Office:

- Mail Calendar Calculator

- Notebook - File Manager - Phone Message

- Scheduler - WPTalk 


Of your time on you work area PC, rank the amount of time
you spend using each of the following types of software.
Rank the type of software you use most as "1"; the second "2"; and so on.
Leave blank boxes for the software you don't use at all.

- Word Perfect - Lotus 123 - Communication Software (telnet,ftp)

- Freelance - Reflex - Time and Attendance Software

- SAS - Cases - DOS Editor

- CATI - Windows - Hummingbird Exceed

- Pass - Internet access via Netscape

- Other - What Other?

SOFTWARE

Does the software (Word Perfect, Lotus, SAS, etc.) on "hhessas" meet your needs?

If not all of your needs, please describe your needs and, if possible, a software product that would meet your needs:

Are you aware of any software packages NOT currently available on the "hhesoas", "hhessas", ISAR, work area PC's, or the UNISYS that you need to do your job effectively?

- Yes

- No

If "Yes" please list:

Do you have easy access to the manuals for the software you want to use?

- Yes

- No

If "No" please explain:

How often do you use the manuals?

HARDWARE

Do you have the necessary equipment (terminal, printer,PC, etc.) to do your job effectively?

- Yes

- No

If "No", list the equipment you need to do your job effectively:

Does the equipment function adequatly for you to perform your job effectively?

- Yes

- No

IF "No", please explain

Do your printing resources meet your needs?

- Yes

- No

If "No", please explain:

Have you had any significant problems using the network printers?

- Yes

- No

If "Yes", please explain:

TRAINING

Have you received enough training in the following areas to do your job effectively?

a. Using PCs - This includes basic knowledge of the PC, DOS, managing disks, formatting diskettes, accessing disk drives, etc.

- Yes

- No

b. Using network printers - This includes how to print document, sending print jobs to different printers, etc.

- Yes

- No

Do you feel that the computer training provided by the Bureau is adequate?

- Yes

- No

Would you like to see the Computer Staff provide training within the division?

- Yes

- No

if "Yes", list types of training desired:

SUPPORT

When you have a problem with software, hardware, printing, network,etc. on the "hhesoas" or "hhessas" systems, who do you usually contact?
What do you think is a REASONABLE response time from the time you request help to the time computer staff:

A. INITIALLY RESPONDS to your question or problem?

B. Solves your problem?

SUMMARY QUESTIONS

Please indicate your overall level of satisfaction with "hhesoas"

a. Software

b. Hardware 



Please indicate your ooverall level of satisfaction with "hhessas"

a. Software

b. Hardware 



Please indicate your overall level of satisfaction with printing.

a. Network

b. Standalone PC
Please indicate your overall level of satisfaction with the HHES Computer Staff attitude.
Please indicate your overall level of satisfaction with the HHES Computer Staff expertise.
Please indicate your overall level of satisfaction with the HHES Computer Staff response to a request for help.
Please indicate your overall level of satisfaction with the HHES Computer Staff follow up to ensure your problem has been solved.
Please indicate your overall level of satisfaction with reliability of the "hhesoas" and "hhessas" systems