The
Advanced Technology Program (ATP) aims to make the proposal
process a smooth one for applicants. Applicants can contact
ATP staff with questions about the process. The Survey
of ATP Applicants 2002 collected information about
applicants’ satisfaction with ATP staff responses to
their questions.
Respondents
were asked whether they had contacted ATP
staff with questions about their application.
Those who had contacted ATP were asked to
indicate how satisfied they were with the:
- courtesy
of the staff
- promptness
of the service
- help
in resolving problems or issues
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Almost two-thirds
of the 2002 applicants contacted ATP staff with questions
about their application
- 59% of
respondents reported having contacted ATP staff. 32%
said they had not contacted the staff, and another 9%
could not remember if they had done so.
- Awardees
were more likely to have contacted ATP staff (65%) than
were Nonawardees (57%).
Most applicants
contacting the ATP staff were satisfied with the courtesy
they received
- 91% of
the applicants who contacted ATP staff said they were
satisfied with the courtesy of the staff (see Figure
1).1
Most applicants
contacting the ATP were satisfied with the promptness
of their service
- 87% of
the applicants who contacted ATP staff said they were
satisfied with the promptness of their service (see Figure
1).
We have combined
the response categories “very satisfied” and “somewhat
satisfied” for ease of reporting.
Companies
seeking to partner with the Advanced Technology
Program (ATP) submit proposals to the ATP.
Proposals must be for the development of
innovative technologies that could not obtain
private funding due to the high technical
risk and that have the potential to produce
widespread benefits to the economy and society.
Proposals are evaluated for technical and
economic merit in a rigorous competitive
review process.
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Most applicants
contacting the ATP were satisfied with the help they
received in resolving problems or issues
- 84% of
the applicants who contacted ATP staff said they were
satisfied with the help they received (see Figure 1).
FIGURE 1 -
Satisfaction with ATP Staff (Among Applicants who
Contacted ATP Staff)
Both Awardees
and Nonawardees view ATP staff positively
- Awardees
view their contact with ATP staff more favorably than
Nonawardees (see Table 1).
- Still,
most Nonawardees who contact ATP staff report being satisfied.
TABLE 1 - Awardee
and Nonawardee Satisfaction with ATP Staff (Among Applicants
who Contacted ATP Staff)
| |
Awardees |
Non-awardees |
| Courtesy
of Staff |
| Very
satisfied |
86% |
65% |
| Somewhat
satisfied |
12% |
24% |
| Promptness
of Service |
| Very
satisfied |
72% |
52% |
| Somewhat
satisfied |
27% |
31% |
Help
in Resolving Problems or Issues |
| Very
satisfied |
71% |
48% |
| Somewhat
satisfied |
27% |
32% |
Applicants
in different ATP technology areas are satisfied with
their contacts with ATP staff
Applicants
across different technology areas report satisfaction with
the courtesy, promptness and help provided by ATP staff (see
Table 2).
TABLE
2 - Satisfaction with ATP Staff by Technology Area (Among
Applicants who Contacted ATP Staff)
| |
Biotechnology |
Materials
and Chemistry |
Electronics |
Information
Technology |
| Courtesy
of Staff |
| Very
satisfied |
63% |
72% |
71% |
74% |
| Somewhat
satisfied |
24% |
20% |
20% |
21% |
| Promptness
of Service |
| Very
satisfied |
40% |
62% |
61% |
60% |
| Somewhat
satisfied |
46% |
29% |
21% |
27% |
Help
in Resolving Problems or Issues |
| Very
satisfied |
51% |
59% |
51% |
52% |
| Somewhat
satisfied |
24% |
30% |
35% |
34% |
____________________
1 We have combined the response categories “very
satisfied” and “somewhat satisfied” for
ease of reporting.
Date
created: February 2, 2005
Last updated:
January 3, 2007
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