MIWD USDC Survey

ECF USER QUESTIONNAIRE

The United States District Court for the Western District of Michigan is interested in evaluating the ease with which users are able to conduct business by the use of the Court's Electronic Case Filing System (ECF). Your suggestions would be helpful in improving our service to you and developing a better product for your use. This questionnaire should take no longer than five minutes to complete and your answers will be submitted electronically to the Court.

For those questions requiring additional information, please answer each question as completely as possible. You may leave blank those questions that do not apply to you.

1. Please check the appropriate category:

	Attorney
	Paralegal
	Secretary/Assistant
	Other

2. How frequently do you file electronically?

	Not at all
	Daily
	Once a week
	Bi-Weekly
	Monthly

3. In how many cases are you using CM/ECF?

	None
	One
	2 - 4
	5 - 9
	10 or more

4. How comfortable are you in filing with this system?

	Exremely Confortable
	Comfortable
	Not Comfortable

5. How did you receive training?

	At the US District Court
	At another US District Court
	The online tutorial
	Combined training with one of the above options
	Never been trained

6. If you received training from this court's Training Officer, are you satisfied with the quality of training you received?

	Extremely Satisfied
	Very Satisfied
	Satisfied
	Not Satisfied

7. Please give details for the previous answer:

8. How satisfied are you with any followup you have received from the Clerk's Office regarding your ECF Questions?

	Extremely Satisfied
	Very Satisfied
	Satisfied
	Not Satisfied

9. Please give details for the previous answer:

10. The biggest problem with ECF is:

	Scanning of Documents
	Attaching scanned documents
	Downloading documents
	Printing documents
	Understanding how to file pleadings in proper format
	Timing out

11. Please give details for the previous answer:

12. How satisfied with the courtsey the ECF Training and Support Staff have provided to you?

	Extremely Satisfied
	Very Satisfied
	Satisfied
	Not Satisfied

13. How satisfied with the level of service and support that you receive regarding ECF?

	Extremely Satisfied
	Very Satisfied
	Satisfied
	Not Satisfied

14. How satisfied with receiving sufficient warning when the system is being taken down for maintenance?

	Extremely Satisfied
	Very Satisfied
	Satisfied
	Not Satisfied

15. How did you learn abou ECF filing at our Court?

	The Press
	Another Court
	The Clerk's Office of the U.S. District Court for DC
	Another Attorney or member of the firm
	Online

16. How beneficial has ECF been for you?

	Very beneficial
	Moderately beneficial
	Not beneficial

17. The ECF Item most beneficial to you is:

	Tracking other cases
	Real time docket sheets and pleadings
	Access to documents
	Other

If you answer is 'Other' in the previous question, please provide additional information as completely as possible:

18. Do you think the online tutorial is satisfactory training for ECF?

	Yes
	No

19. Were you aware that the court will train on-site for law firms who have ten or more personnel needing training?

	Yes
	No

20. What suggestions or comments regarding the Court's ECF System do you have.

    Optional Information:

Name:

E-Mail: