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Wastes Web Site Customer Satisfaction Survey

OMB CONTROL NO: 2090-0019      EXPIRATION DATE: 08/31/2009

Welcome to the Wastes Web site survey. We want to know how well we are meeting your needs and expectations for the Wastes Web site. NOTE: This survey covers ONLY the Wastes Web sites listed on http://www.epa.gov/epawaste/index.htm; it does NOT cover any other EPA Web sites.

Questions About You As Our Customer

1a. How satisfied are you with the ease of finding us?
Extremely dissatisfied
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Extremely satisfied
N/A

1b. Please check the method that best describes how you found us:

Link from EPA Home Page
Link from other Web site
From a friend or colleague
Federal Register Notice
Magazine
Newspaper
Other (e.g., surfing the Net, other publications)

2. How often have you used the Wastes Web site?

Daily
Weekly
Monthly
Fewer than 10 times
Never Before


Questions for Improving Customer Satisfaction with the
Wastes Web site

3. Overall, how satisfied are you with the Wastes Web site?

Extremely dissatisfied
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Extremely satisfied
N/A

4. How satisfied are you with the subject matter of the Wastes Web site?

Extremely dissatisfied
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Extremely satisfied
N/A

5. How satisfied are you with the ease of navigation on the Wastes Web site?

Extremely dissatisfied
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Extremely satisfied
N/A

6. How satisfied are you with the response time of the Wastes Web site?

Extremely dissatisfied
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Extremely satisfied
N/A

7. How satisfied are you with the level of detail on the Wastes Web site?

Extremely dissatisfied
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Extremely satisfied
N/A

8. How satisfied are you with how easy it is to understand the language on the Wastes Web site?

Extremely dissatisfied
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Extremely satisfied
N/A

9a. How satisfied are you with the performance of the Wastes Web site?

Extremely dissatisfied
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Extremely satisfied
N/A

9b. If extremely dissatisfied, very dissatisfied, please check as many items as apply:

Broken links
Navigational difficulty (e.g., not finding what I need)
Lengthy download time
Other:

10. What would make the Wastes Web site even more satisfactory for you?


Thank you for taking the time to fill out our survey. Based on all the comments we receive, we hope to make improvements to the site to make it easier for you to use.

Burden Statement: Public reporting burden for this collection of information is estimated to average ten (10) minutes per response, including the time for reviewing instructions, gathering information, and completing and reviewing the collection of information. Send comments on the Agency’s need for this information, the accuracy of the provided burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques to the Director, OEI Collections Services Division, United States Environmental Protection Agency (Mail Code 2823), 1200 Pennsylvania Avenue, Washington, DC 20460; and to the Office of Information and Regulatory Affairs, Office of Management and Budget, 725 17th Street NW, Washington, DC 20503, Attention: Desk Officer for EPA. Include the EPA ICR number (1711.05) and the OMB control number (2090-0019) in any correspondence.

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