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NERSC User Surveys

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2007 survey results

Response Summary
Demographics
Overall Satisfaction
All Satisfaction Ratings
Hardware
Software
Visualization &
  Data Analysis
HPC Consulting
Services &
  Communications
Web Interfaces
Comments

Results Query Interface
Survey Text

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Section 1: User Information
What NERSC resources do you use (or did you use in 2007)? (Check all that apply.)
Franklin (Cray XT4) Seaborg (IBM SP) Bassi (IBM POWER 5)
Jacquard (Linux Opteron cluster) PDSF (Linux cluster) NGF (/project)
HPSS (Mass storage) DaVinci (SGI Altix) Grid services
Consulting services Account support services Visualization services
NERSC web site (www.nersc.gov) NERSC CVS/SVN server 24x7 computer operations support
NIM (Accouting web interface)
How long have you used NERSC?
less than 6 months 6 months - 3 years more than 3 years
What desktop systems do you use to access NERSC? Check all that apply.
UNIX Systems
Linux
Sun Solaris
IBM AIX
Compaq Tru-64
HP HPUX
SGI IRIX
Other
PC Systems
Windows Vista
Windows XP
Windows 2000
Windows ME/98
Windows 95
Windows 3x
DOS
Other
Mac Systems
MacOS X
MacOS 9 or earlier
Other
Other
Section 2: Overall Satisfaction with NERSC
For each item you use, please indicate both your satisfaction and its importance to you.
Please rate:How satisfied are you?How important is this to you?
Overall satisfaction with NERSC
Consulting and Account Support services
Available computing hardware
Hardware management and configuration
Mass storage facilities
Available software
Software management and configuration
Network connectivity
NERSC security
Data analysis and visualization facilities
General comments about NERSC
If you would like to make general comments about NERSC, please do so here.
Section 3: HPC Resources

Please rate the NERSC systems or resources you have used.

Cray XT4: Franklin
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Batch wait time
Batch queue structure
Ability to run interactively
Disk configuration and I/O performance
 [Back to list of systems]
IBM SP: Seaborg (recently decommissioned)
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Batch wait time
Batch queue structure
Ability to run interactively
Disk configuration and I/O performance
 [Back to list of systems]
IBM POWER 5: Bassi
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Batch wait time
Batch queue structure
Ability to run interactively
Disk configuration and I/O performance
 [Back to list of systems]
Linux Networx Opteron/InfiniBand Linux Cluster: Jacquard
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Batch wait time
Batch queue structure
Ability to run interactively
Disk configuration and I/O performance
 [Back to list of systems]
Parallel Distributed Systems Facility: PDSF
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Batch wait time
Batch queue structure
Ability to run interactively
Disk configuration and I/O performance
 [Back to list of systems]
High Performance Storage System: HPSS
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Reliability (data integrity)
Data transfer rates
Data access time
User interface (hsi, pftp, ftp)
 [Back to list of systems]
NERSC Global Filesystem: NGF (/project)
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Reliability (data integrity)
I/O bandwidth
File and directory (metadata) operations
 [Back to list of systems]
NERSC Grid Resources
Please rate:How satisfied are you?
Access and authentication
File transfer
Job submission
Job monitoring
 [Back to list of systems]
NERSC Network
Please rate:How satisfied are you?
Network performance within NERSC (e.g. Bassi to HPSS)
Remote network performance to/from NERSC (e.g. Bassi to your home institution)
 [Back to list of systems]
System Maintenance Schedule
Periodically, systems are off line for preventative maintenance. These outages typically last from 2 to 4 hours. When do you prefer NERSC schedule these maintenance periods?
08:00 Pacific Time 10:00 Pacific Time 16:00 Pacific Time
Comments
If you would like to comment on NERSC systems, please do so here:

 [Back to list of systems]
Section 4: Software

Please rate software on the NERSC systems or resources you have used.

Cray XT4: Franklin
Please rate:How satisfied are you?
Software environment
Fortran compilers
C/C++ compilers
Applications software
Programming libraries
Performance and debugging tools
General tools and utilities
Visualization software
 [Back to list of systems]
IBM SP: Seaborg
Please rate:How satisfied are you?
Software environment
Fortran compilers
C/C++ compilers
Applications software
Programming libraries
Performance and debugging tools
General tools and utilities
Visualization software
 [Back to list of systems]
IBM POWER 5: Bassi
Please rate:How satisfied are you?
Software environment
Fortran compilers
C/C++ compilers
Applications software
Programming libraries
Performance and debugging tools
General tools and utilities
Visualization software
 [Back to list of systems]
Jacquard
Please rate:How satisfied are you?
Software environment
Fortran compilers
C/C++ compilers
Applications software
Programming libraries
Performance and debugging tools
General tools and utilities
Visualization software
 [Back to list of systems]
Parallel Distributed Systems Facility: PDSF
Please rate:How satisfied are you?
Software environment
Fortran compilers
C/C++ compilers
Applications software
Programming libraries
Performance and debugging tools
General tools and utilities
 [Back to list of systems]
Section 5: High Performance Computing Consulting
For each item you use, please indicate both your satisfaction and its importance to you.
Please rate:How satisfied are you?
Consulting overall
Quality of technical advice
Timely initial response to consulting questions
Followup to initial consulting questions
Amount of time to resolve your issue
Supported software bug fixes
If you would like to comment on NERSC consulting please do so here:
Section 6: Services
Account support and special services
For each item you use, please indicate both your satisfaction and its importance to you.
Please rate:How satisfied are you?How important is this to you?
Account support
Allocations process
Off-hours 24x7 Computer and ESNet Operations support
E-mail lists
NERSC CVS and Subversion services
Response to special requests (e.g. disk quota increases, etc.)
 [Back to top]
Communication with NERSC
The following questions relate to how you keep informed of NERSC changes and current issues.
Please rate:How useful is this to you?
Announcements web archive (www.nersc.gov/nusers/announcements/)
MOTD (Message of the Day)
E-mail announcements
Phone calls from NERSC
Do you feel you are adequately informed about NERSC changes?
Yes No
Are you aware of major changes at least 1 month in advance?
Yes No
Are you aware of software changes at least 7 days in advance?
Yes No
Are you aware of planned outages 24 hours in advance ?
Yes No
 [Back to top]
Training
For each item you use, please indicate both your satisfaction and how useful it is to you.
Please rate:How satisfied are you?How useful is this to you?
Web tutorials (www.nersc.gov/nusers/help/tutorials/)
New User's Guide (www.nersc.gov/nusers/help/new_user/)
NERSC classes: in-person
NERSC classes: remote web-based
 [Back to top]
Comments
If you would like to comment on NERSC services or request additional services please do so here:

 [Back to top]
Section 7: Web Interfaces
NERSC web site (www.nersc.gov)
Please rate:How satisfied are you?
NERSC web site overall
Ease of finding information
Timeliness of information
Accuracy of information
Other NERSC web interfaces
Please rate:How satisfied are you?
NIM web interface (nim.nersc.gov)
On-line help desk (help.nersc.gov)
Searching (search.nersc.gov)
ACTS (acts.nersc.gov)
If you would like to comment on the NERSC web site or other web interfaces, please do so here:
Section 8: Analytics
Analytics Services and Software
Please rate:How satisfied are you?How important is this to you?
Visualization services
Visualization software on computational systems
Data analytics software on computational systems
Analytics Server: DaVinci
Please rate:How satisfied are you?
Software environment
Visualization software
Data analytics software
Fortran compilers
C/C++ compilers
Where do you analyze data produced by your NERSC jobs?
All at NERSC Most at NERSC
Half at NERSC, half elsewhere Most elsewhere
All elsewhere I don't need data analysis or visualization
Visualization and Data Analysis Needs
Are your data analysis and visualization needs being met? In what ways do you make use of NERSC data analysis and visualization resources (DaVinci, serial queues on Seaborg, visualization software, working with the visualization group, consulting help, etc). In what ways should NERSC add to or improve these resources?
Comments on NERSC Analytics
If you would like to comment on NERSC analytics please do so here:
Section 9: Comments
Your comments about NERSC overall
What does NERSC do well; why do you compute at NERSC? (What aspects of NERSC are you most pleased with? What are the reasons NERSC is important to you?)
What should NERSC do differently? (How can NERSC improve?)
How does NERSC compare to other centers you have used? List the center(s) you are comparing us to. (What do other centers do that NERSC should do?)
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