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Assessing Information on the Internet


Internet Information Quality: Quality Indicator Checklist

The following was developed by Bob Berkman, author of The Information Advisor. This tool provides valuable guidance in addition to the five categories to consider. Click here to download an Adobe Acrobat version of the checklist suitable for printing.


Sites that meet a higher number of the credibility indicators listed below are signs that the information provided is more likely to be reliable.

1. How did you find the site?
Indicators of credibility:

___ The site was recommended or referred by another, trusted source (this source could be print, on-line, or by word of mouth).

2. What is the organization behind the site?
Indicators of credibility:

___ The site was created by, or is part of, a known institution.

___ That organization provides full contact information and can be contacted by mail or telephone, or visited in person.

___ The organization identifies itself as educational (edu), or a governmental (gov), or nonprofit (org).

3. Who is the author?
Indicators of credibility:

___ The author was referred by another trusted source

___ Others have quoted the author's work in the field.

___ The author's site is linked to often on the Web (can use Google to find out; a Web version of citation analysis).

4. How does the author demonstrate his/her breadth of knowledge of the topic?
Indicators of credibility:

___ Author cites theory and background where relevant.

___ Author quotes and/or paraphrases others' work and writings.

___ Author demonstrates knowledge of others' work in the field.

___ Author builds on others' work by adding new insights and by raising new questions.

5. How does the author present his/her work?
Indicators of credibility:

___ Author describes his/her methods of research, how conclusions were reached.

___ Author provides or offers or links to any supporting evidence.

___ Author identifies any limitations of his/her research.

6. In what manner does the author present his/her material?
Indicators of credibility:

___ Author's writing is clear.

___ Author's writing is logical.

___ Author's writing is organized.

___ Author's writing shows evidence of thoughtfulness and analysis.

___ Author's writing shows a caring and even a passion for the topic.

7. What evidence is there of bias?
Indicators of credibility:

___ The organization and/or author behind the site has no overtly stated political/ideological or other predetermined overriding agenda that would automatically detract from the credibility of the data.

___ If there is an overriding political/ideological agenda, any research methods utilized (e.g., any polls or surveys performed, sources used) can stand scrutiny on their own.

8. Date and Currency

___ There is a published date on the Web page.

___ The date is clear as to its meaning (e.g., date of original source, date Web site created, date most recently updated, etc.).

___ The date is timely for the purposes of your research.

9. Completeness

___ For those sites where there is an existing equivalent source in some other medium (print, CD-ROM, on-line database), the data presented on the Web are as complete as in the other media; or, if the data are not as complete, the site describes the differences in coverage.