Table of contents for Interpersonal communication / Sarah Trenholm, Arthur Jensen.
Bibliographic record and links to related information available from the Library of Congress catalog
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Each chapter ends with Skill Building and Process to Performance.
Preface
PART 1: INTRODUCTORY PERSPECTIVES
1. Introduction: Communication and Competence
What is Communication?
Definitions of Human Communication
Characteristics of Communication
A Model of Communicative Competence
Individual Knowledge and Communicative Competence
Social Context and Communicative Competence
The Link Between Process and Performance
Box 1.1: Bonzo Goes to College: Attempts to Teach Language to Primates
Box 1.2: Insulting the Meat: An Interpersonal Communication Ritual
Research in Review: Communication Competence in the Classroom
Screening Room: Meet the Parents
2. Interpersonal Communication: Building Relationships
What is Interpersonal Communication: The Nature of Dyads
The Situational Approach to Interpersonal Communication
The Developmental Approach to Interpersonal Communication
The Role of Interpersonal Communication in Relationships
What Is a Relationship?
The Characteristics of Relationships
Relational Paths: Intimacy and Distance
Interpersonal Profiles: Private and Public Paths
Independence vs. Conformity: A Basic Interpersonal Dilemma
Building Relationships: What Does it Take to be Relationally Competent?
Communication Competence and Relationships
Some Characteristics of Healthy Relationships
Box 2.1: The Neuroscience of Love: Why We Need Relationships
Box 2.2: Mind Your Manners: Some Social Functions of Etiquette
Research in Review: How Childhood Relationships Can Make Us Sick
Screening Room: Eternal Sunshine of the Spotless Mind
PART 2: SENDING AND RECEIVING MESSAGES
3. Nonverbal Competence
What is Nonverbal Communication?
Spontaneous Communication
Symbolic Communication
The Power of Nonverbal Codes
The Functions of Nonverbal Codes
Expressing Meaning
Modifying Verbal Messages
Regulating the Flow of Interaction
The Structure of Nonverbal Codes: Visual, Auditory, and Invisible Communication
Visual Communication: Proxemics, Kinesics, and Artifacts
Auditory Communication
Invisible Communication
Balancing Nonverbal Codes: Compensating and Reciprocating
Expectancy Violations Theory
Cognitive Valence Theory
Compensating and Reciprocating in Everyday Life
The Interplay of Verbal and Nonverbal Communication
Box 3.1: A Nonlinear History of Handshaking
Box 3.2: The "Guarded Self": How to Avoid Being Seen in Public
Research in Review: Detecting Deception from Nonverbal Behavior
Screening Room: Freaky Friday
4. Verbal Competence
What is Language?
Differences Between the Verbal and Nonverbal Codes
Characteristics of the Verbal Code
The Functions of Language
The Structure of Language: Three Levels of Meaning
Semantic meaning: Language at the Level of the Word
Syntactic Meaning: Language at the Level of the Utterance
Pragmatic Meaning: Language at the Level of the Speech Act
Language, Power, and Politics
Linguistic Determinism: The Sapir-Whorf Hypothesis
Language, Thought, and Action: Language and Naming
Group Membership and Language Use: Discourse and Identity
Box 4.1: Speaking with Names: An Apache Language Ritual
Box 4.2: Talking Tough in Teamsterville: Male Role Enactment in an Urban Community
Research in Review: Politeness Convergence in Email Communication
Screening Room: The Miracle Worker
Screening Room: Spanglish
5. Relational Competence
What are Relational Messages?
Sending Relational Messages
Relational Messages and Relational Definitions
The Content of Relational Messages
Sending Dominance Messages
Indicating Emotional Tone
Showing Similarity
Defining Episodes
Indicating Intimacy
How Relational Messages Affect Us
Confirming and Disconfirming Messages
Paradoxes and Double Binds
Pragmatic Patterns and Relational Sequences
Looking for Meaning in Patterns
Patterns vs. People: The Locus of Dyadic Communication
The Problem of Punctuation
Types of Patterns
Box 5.1: Netiquette: Common Courtesy in CMC
Box 5.2: Can You Hear Me Now? Cell-phone Etiquette
Research in Review: Messages that Discourage
Screening Room: Pride and Prejudice
PART 3: INTERPERSONAL PROCESSES
6. Interpretive Competence: Perceiving Social Worlds and Listening to Others
The Process of Perception: An Overview
The Perceptual Trio: Emotion, Motivation, and Cognition
The Structure of Social Cognition
Types of Cognitive Structures
Cognitive Schemas and Perception
Four Processes in Interpersonal Perception
Sizing Up Situations
Sizing Up People
Sizing Up Relationships
Explaining Behavior: Attribution Theories
Listening: Interpreting Verbal and Nonverbal Messages
The Listening Process
Types of Listening
Effective Responding
Emotional Intelligence and Listening
Box 6.1: The Power of the Present: Memory, Perception, and Imagination
Box 6.2: Interpretive Competence: Making Sense by Using Reflections and Interpretations
Research in Review: Making Accurate Decisions in a Cockpit Crisis
Screening Room: Mean Girls
7. Role Competence: Adapting to Social Expectations
Being Part of the Group: Following Social Rules
Social Control and Conformity Pressures
The Nature of Social Roles
Choosing Our Roles
Social Support and Role Identity
Commitment and Role Identity
Rewards and Role Identity
How Social Roles Affect Communication
Communication as Performance
Communication and Story-Telling
Box 7.1: They Just Like to Be Not the Same as Us: Play Patterns and the Development of Sex role Identities
Box 7.2: When is a Man a "Real Man"?
Research in Review: Male Role Enactment during Comforting
Screening Room: Big Fish
8. Self Competence: Establishing Individual Identities
The Self in History
Self Concepts: Gaining Independence from Social Roles and Rules
What is the Self-Concept?
Self as Narrative
Self as Cognitive Schema
Self as Behavioral Indicators
Self as Relational Achievement
Self as Internal Dialogue
Individual Differences and Interpersonal Communication
Communicator Style
Rhetorical Sensitivity
Communication Apprehension
Attachment Styles
Intimacy Motivation
Box 8.1 The Saturated Self: Will You Still Be You Tomorrow?
Box 8.2: Zen and the Art of Selflessness: "What is Your Original Face Before Your Mother and Father Were Born?"
Research in Review: Blogs as Mediated Interpersonal Communication
Screening Room: Big Eden
9. Goal Competence: Interpersonal Influence
The Nature of Strategic Interaction
What is Influence?
Issues in Influence
Skills for Goal Achievement
Theories of Influence: Understanding Others' Needs
The Need for Rewards
The Need for Consistency
The Need to Establish Identity
Summary: Choice and Motivation
Source Characteristics
Power and Interpersonal Influence
Self-Presentation Strategies
Influence as Self-Persuasion
Message Strategies
Compliance-Seeking Strategies
Strategies in Interaction
Interpersonal Influence and Goal Competence
Box 9.1: Weapons of Influence: Mental Shortcuts that Trigger Compliance
Box 9.2: Caveat Emptor: Techniques of Confidence Tricksters
Research in Review: Gossip as Strategic Interaction
Screening Room: Paper Clips
PART 4: RELATIONAL CONTEXTS
10. Family Interaction Patterns
Maintaining Family Ties
The Family as a System: Structure and Function
Family Structures
The Functions of the Family
The Evolving Family: Calibrating Change
The Dynamics of Change in the Family
Strategies for Coping with Change
Families in History
Family Communication Patterns
Interaction Patterns in the Family as a Whole
Interaction Patterns in Family Subsystems
Communicative Competence and the Family
Family and Interpretive Competence
Family and Role Competence
Family and Goal Competence
Family and Message Competence
Box 10.1: A Better Place to Live: How the Built Environment Shapes Family and Community Life
Box 10.2: Childhood in the l8th Century: What Shapes the Family That Shapes Us?
Research in Review: Dialectics in Stepfamily Communication
Screening Room: He Got Game
11. Intimate Relationships: Creating Dyadic Identities
Have People Always Had Intimate Relationships?
How Are Intimate Relationships Formed Today?
Defining Private Bonds
Friendships and Romantic Relationships
Influences in Defining Intimacy
The Creation of Intimate Relations
Interpersonal Attraction: Opening the Door
Duck's Filtering Theory of Attraction
Interpersonal Magnets: Factors That Pull Us Together and Push Us Apart
The Closer the Better: Revealing Self to Other
Stages of Development in Friendship
Stages of Development in Romantic Coupling
Two Close for Comfort: Relational Maintenance and Dissolution
Balancing Self-Identity and Relational Identity
Relational Maintenance Behaviors
Stages of Relationship Dissolution
Warning Signs: Gottman's "Four Horsemen of the Apocalypse"
Communicative Competence and Intimate Relations
Intimacy and Interpretive Competence
Intimacy and Role Competence
Intimacy and Self Competence
Intimacy and Goal Competence
Intimacy and Message Competence
Box 11.1: Seeing Our Partners Through Rose-Colored Glasses: Long Distance Dating Relationships
Box 11.2: Playing the Dating Game: A Social History of Courtship
Research in Review: Trust and Self-Disclosure in Online Friendships
Screening Room: High Fidelity
12. Professional Relationships: Communicating with Colleagues and Other Strangers
Interpersonal Communication in Public Situations
Public Realms in History
Interacting in the Public Realm Today
Communication in Our Communities
Space and Place: Community Design and Communication
Third Places: Connecting with Your Community
Interpersonal Communication in the Workplace
Sizing Up Organizational Cultures
Making the Team
Serving the Customer
Drawing the Line on Relationships
Managing the Office Romance
Deciphering the Boundaries Between Home, Work, and Community
Communicative Competence and Professional relationships
Professional Relationships and Interpretive Competence
Professional Relationships and Role Competence
Professional Relationships and Self Competence
Professional Relationships and Goal Competence
Professional Relationships and Message Competence
Box 12.1: The Conversational Organization
Box 12.1: "Sorry, I'm Not apologizing": Conversational rituals Between Women and Men at Work
Research in Review: Lessons from 'The Apprentice'
Screening Room: Barbershop
Screening Room: Office Space
13. Cultural and Historical Influences: Communication Competence in Context
Cultural Influences
How Cultures Differ
American Cultural Patterns
Ethnic, Regional, and Class Differences
Communicating Across Culture
Barriers to Intercultural Understanding
Communicative Competence and Culture
Culture and Interpretive Competence
Culture and Role Competence
Culture and Goal Competence
Culture and Self Competence
Culture and Message Competence
Historical Influences
The Colonial Period (1600-1780)
The Early Industrial Period (1830-1880)
The Modern Period (1900-1960)
Communicative Competence and Historical Change
History and Interpretive Competence
History and Role Competence
History and Goal Competence
History and Self Competence
History and Message Competence
Box 13.1: When East Meets West: Hidden Differences in Corporate communication Styles
Box 13.2: If You Can't Stand the Shame, Don't Play the Game: Playing the Dozens as a Conflict-Reducing Ritual
Research in Review: Perceptions of Minority Invisibility
Screening Room: ANTZ
Screening Room: Crash
Index
Library of Congress subject headings for this publication:
Interpersonal communication.