Reference Text File for CROWN CONSULTING, INC. GS-35F-5050H

Crown Consulting Inc. - GSA IT Schedule
FEDERAL SUPPLY SERVICE

Information Technology Schedule

Crown Consulting Inc.
1133 21st Street, NW, Suite 300
Washington, DC 20036

Phone: 202-785-2600
Fax: 202-785-2626
Email: gsa@crownci.com
Internet: www.crownci.com


SIN 132-51

Software Engineering
System Engineering/Design/Integration
Human Factors Engineering
Telecommunications
Operations Research Applications
Management & Information Services
Information Assurance


Contract Number GS-35F-5050H
Period Covered by Contract: November 10, 1997 through November 9, 2002


TABLE OF CONTENTS
DESCRIPTION OF INFORMATION TECHNOLOGY SERVICES

Crown Consulting, Inc., a small disadvantaged business, with corporate headquarters in Washington, DC, was founded in 1987 by Afzal I. Khan, Crown's President and Chief Executive Officer, to provide management consulting services to the public and private sectors. Crown's success, characterized by significant business growth, reflects an ability to provide quality services on time and within budget. It also stems from a clear vision of our business focus and purpose.

Crown is a systems developer and integrator, providing a range of analytic, development, and integration services. We develop automated management information and decision support tools. Crown's recent contributions encompass a full spectrum of IT services from developing workflow management and tracking systems to building real-time tools that analyze the efficiencies of aircraft routings. On all our assignments we apply tested methods to systems and software challenges. Our expertise also includes:

Software Engineering: Complete Life Cycle Software Engineering Process (Architecture, Specification, Design, Test, Maintenance), Open System Architecture, Re-Engineering, Software Certification, Reverse Engineering, Rapid Prototyping, Mil-Std-2167A and Mil-Std-498 Compliant, Algorithm Design/Development, Model Based Test Statistical Usage Testing, Database Design/ Development, Configuration Management

System Engineering/Design/Integration: System Implementation, Research/Technology Transfer, Requirements Definition/Analysis, System Architecture/Design/Specification, System Analysis & Trade Studies, Operational Test & Evaluation, Reliability/Maintainability Analysis, Life-Cycle Costing, Economic Assessment of Business Processes and Systems, Simulation Modeling, Independent Validation & Verification, Configuration Management, Radio Frequency Engineering

Human Factors Engineering: Human Factors Program Planning, Development (Operations Concepts, Operational & CHI Requirements, GUI Prototyping), Analyses (Ergonomics, Workload, Mission, Function, Task, Human Performance, Technical/Operational Feasibility Studies), Operational Evaluations, Hardware/Software Prototyping

Telecommunications: LAN, WAN, Internet, Help Desk, Hardware and Software Selection/Installation/Maintenance Network Security, Noise Analysis, Network and System Integration, Video Conferencing

Operations Research Applications: Statistical Programming/Analysis, Performance Measurement, Optimization Modeling, Scheduling and Critical Path, Cost/Benefit Analysis, Analytical Risk Assessment Models, Prototype Design & Evaluation, Economic Benefit Analysis

Management & Information Services: Training, Facility Operations, Facility Maintenance, Facility Management (including occupational and health functions), ADP Support, Business Process Re-Engineering, Software Quality Assurance, Networking, Logistics

Information Assurance: Security risk assessments are a specialty that includes: threat assessment, vulnerability assessment, asset validation, security gap analysis, and security policy development. Crown employees a tool called "Risk Watch" that assures a standard approach to our assessments.

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LABOR CATEGORY DESCRIPTIONS

1. Program Manager

Duties & Responsibilities

Responsible for administering the contract in total. Responsible for all work performed and has full authority to act on behalf of the contractor. Manages program to ensure that implementation and prescribed activities are carried out in accordance with speci fied objectives: Plans and develops methods and procedures for implementing program, directs and coordinates program activities, and exercises control over personnel responsible for specific functions or phases of program. Selects personnel according to knowledge and experience in area with which program is concerned. Confers with staff to explain program and individual responsibilities for functions and phases of program. Directs and coordinates personally, or through subordinate managerial personnel, activities concer ned with implementation and carrying out objectives of program. Reviews reports and records of activities to ensure progress is being accomplished toward specified program objective and modify or change methodology as required to redirect activities and attain ob jectives. Prepares program reports for superiors. Controls expenditures in accordance with budget allocations.

Qualifications

Master's degree in either Engineering (MSE), Business Administration (MBA), Public Administration (MPA) or (or equivalent) study and a minimum of four - eight (4-8) years of paid work experience in program or project management.


2. Project Manager

Duties & Responsibilities

Plans, directs, and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters. Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Establishes work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel. Confers with project staff to outline work plan and to assigns duties, responsibilities, and scope of authority. Manages and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews status reports prepar ed by project personnel and modifies schedules or plans as required. Prepares project reports for management, client, or others. Confers with project personnel to provide technical advice and to resolve problems.

Qualifications

Bachelor's degree in business administration, engineering, other science related field (or equivalent) and at least four - eight (4-8) years paid work experience in project or technical management.


3. Senior Management Analyst

Duties & Responsibilities

Using information technology systems analyzes business or operating procedures to devise most efficient methods of accomplishing work. Plans study of work problems and procedures, such as organizational change, communications, information flow, integrated prod uction methods, inventory control, or cost analysis. Gathers and organizes information on problem or procedures including present operating procedures. Using information technology systems analyzes data gathered, develops information and considers available solut ions or alternate methods of proceeding. Organizes and documents findings of studies and prepares recommendations for implementation of new systems, procedures or organizational changes. Confers with personnel concerned to assure smooth functioning of newly impl emented systems or procedure. Installs new systems and train personnel in application. Conducts operational effectiveness reviews to ensure functional or project systems are applied and functioning as designed. Develops or updates functional or operational manu als outlining established methods of performing work in accordance with organizational policy. Supervises and assigns work to staff.

Qualifications

Must have a Bachelor's degree (or equivalent) in business administration or other related field and at least four - eight (4-8) years work experience in conducting analyses in program management.


4. Management Analyst

Duties & Responsibilities

Using information technology systems analyzes business or operating procedures to devise most efficient methods of accomplishing work. Plans study of work problems and procedures, such as organizational change, communications, information flow, integrated prod uction methods, inventory control, or cost analysis. Gathers and organizes information on problem or procedures including present operating procedures. Analyzes data gathered, develops information and considers available solutions or alternate methods of proceed ing. Organizes and documents findings of studies and prepares recommendations for implementation of new systems, procedures or organizational changes. Confers with personnel concerned to assure smooth functioning of newly implemented systems or procedure. May i nstall new systems and train personnel in application. May conduct operational effectiveness reviews to ensure functional or project systems are applied and functioning as designed. May develop or update functional or operational manuals outlining established me thods of performing work in accordance with organizational policy.

Qualifications

Must have a Bachelor's degree (or equivalent) in business administration or other related field and least two - four (2-4) years work experience in conducting analyses in program management.


5. Senior Operations Research Analyst

Duties & Responsibilities

Using information technology systems conducts analyses of management and operational problems and formulates mathematical or simulation models of problem for solution by computers or other methods. Analyzes problem in terms of management information and concep tualizes and defines problem. Analyzes actual predictable interacting activities of a system to obtain a quantitative, rational basis for decision making and problem solving. Studies information and selects plan from competitive proposals that afford maximum prob ability of profit or effectiveness in relation to cost or risk. Prepares model of problem in form of one or several equations that relates constants and variables, restrictions, alternatives, conflicting objectives and their numerical parameters. Defines data re quirements and gathers and validates information applying judgment and statistical tests. Specifies manipulative or computational methods to be applied to model. Performs validation and testing of model to ensure adequacy, or determines need for reformulation. Prepares reports to management defining problem, evaluation, and possible solution. Evaluates implementation and effectiveness of research. Designs, conducts, and evaluates experimental operational models where insufficient data exists to formulate model. Super vises and assigns work to staff.

Qualifications

Must have a Master's degree (or equivalent) in mathematics, engineering, or business-related field and at least four - eight (4-8) years' experience in research analysis.


6. Operations Research Analyst

Duties & Responsibilities

Using information technology systems conducts analyses of management and operational problems and formulates mathematical or simulation models of problem for solution by computers or other methods. Analyzes problem in terms of management information and concep tualizes and defines problem. Analyzes actual predictable interacting activities of a system to obtain a quantitative, rational basis for decision making and problem solving. Studies information and selects plan from competitive proposals that afford maximum prob ability of profit or effectiveness in relation to cost or risk. Prepares model of problem in form of one or several equations that relates constants and variables, restrictions, alternatives, conflicting objectives and their numerical parameters. Defines data re quirements and gathers and validates information applying judgment and statistical tests. Specifies manipulative or computational methods to be applied to model. Performs validation and testing of model to ensure adequacy, or determines need for reformulation. Prepares reports to management defining problem, evaluation, and possible solution. Evaluates implementation and effectiveness of research.

Qualifications.

Must have a Bachelor's degree (or equivalent) in mathematics, engineering or business-related field and at least two - four (2-4) years' experience in research analysis.


7. Senior Information Technology (IT) Assessment Analyst

Duties & Responsibilities

Identify ADP/IT system requirements by focusing on improving task performance, overcoming space and time constraints, and increasing access to information for individuals and work groups. Define ADP/IT requirements by performing an information technology needs assessment to include: development of questionnaires, observational formats and structured interviews. Compare IT needs to current baseline of job, task, and data processes. Develop business process improvements and ADP/IT data requirements which meet identifi ed IT needs. Assist in the identification of the ADP/IT system, which will implement these processes and data requirements while minimizing manpower, personnel and training life-cycle costs. Develop, implement and monitor a change process plan, which incorporat es end-user input into the technology transfer process. Ensure that the ADP/IT system compliments the organizational goals and the work group structure in meeting these goals. Include in the change process important stakeholders and other personnel in the organi zation affected by the group's process and performance. Develop an IT assessment plan which will ensure that the ADP/IT transfer will be effective as evidenced in the direct impact on task performance, the effects on group interaction and process performance, as well as the ease of use by individuals and groups. Assess user reactions, member satisfaction with the group, the task, the group's task performance, and the communication medium being used.

Qualifications

Must have a Master's degree (or equivalent) in informational/organizational psychology or related field and at least six to eight (6 - 8) years work experience in conducting organizational needs assessment or in analyzing human behavior in industrial settings. Supervises and assigns work to staff.


8. Information Technology (IT) Assessment Analyst

Duties & Responsibilities

Identify ADP/IT system requirements by focusing on improving task performance, overcoming space and time constraints, and increasing access to information for individuals and work groups. Record ADP/IT requirements by performing an information technology needs assessment including the administration of questionnaires, performing observations and conducting structured interviews to determine the required job, task, and data processes which will form the basis for process improvements and the requirements for the ADP/IT system. Record focus group and structured interviews input and develop process flow diagrams for end-user feedback sessions. Assist in the implementation of the change process plan performing on going organizational and group monitoring and recording functions. Conduct and help to institutionalize the ADP/ IT assessment plan. Perform statistical analysis and provide feedback to end-users regarding the organizational and group impact of the ADP/IT system. In particular, determine the effectiveness of the ADP/IT system as evidenced in the direct impact on task performance, the effects on group interaction and process performance, as well as the ease of use by the individuals or groups in using the ADP/IT system.

Qualifications

Must have a Bachelor's degree in psychology or other related field and at least two - four years (2 - 4) years work experience in analyzing human behavior in industrial settings.


9. Senior Computer Systems Analyst

Duties & Responsibilities

Performs system-wide analysis, primarily with respect to computer functional allocations; software development; hardware development; and reliability, maintainability, and availability (RMA). Conducts research for and collaborate with hardware designers in the design, development and utilization of operating systems computers and related software. Determines computer hardware and software architecture.

Qualifications

Must have a Master's degree (or equivalent) in computer science or other business related field and at least four - eight (4-8) years work experience in conducting analyses in computer systems management.


10. Computer Systems Analyst

Duties & Responsibilities

Performs system-wide analysis, primarily with respect to computer functional allocations; software development; hardware development; and reliability, maintainability, and availability (RMA). Conducts research for and collaborate with hardware designers in the design, development and utilization of operating systems computers and related software. Determines computer hardware and software architecture.

Qualifications

Must have a Bachelor's degree (or equivalent) in computer science or other business related field and at least two - four (2-4) years work experience in conducting analyses in computer systems management.


11. Senior Subject Matter Specialist

Duties & Responsibilities

Provides ADP/IT expert consultative support to either the management or technical areas of a project. Develops solutions to complex problems. Active participant to information technology conducted research. Replies verbally or records responses to questionna ire to provide analysts with data for evaluation. Works closely with the analysts to identify the best solution to management/technical issues. Supervises and assigns work to staff.

Qualifications.

Must have a Master's degree (or equivalent) in business administration or related field of expertise and at least six - ten (6-10) years work experience in conducting analyses for related field.


12. Subject Matter Specialist

Duties & Responsibilities

Provides ADP/IT expert consultative support to either the management or technical areas of a project. Develops solutions to complex problems. Active participant to information technology conducted research. Replies verbally or records responses to questionna ire to provide analysts with data for evaluation. Works closely with the analysts to identify the best solution to management/technical issues.

Qualifications

Must have a Bachelor's degree (or equivalent) in business administration or related field of expertise and at least four - six (4-6) years work experience in conducting analyses for related field.


13. Senior Systems Analyst

Duties & Responsibilities

Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input a nd output requirements, such as forms of data input, how data is to be summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabiliti es, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information-processing systems to evaluate effectiveness and develops new systems to improve production or work flow as required. Prepares work flow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system. Conducts studies pertaining to development of new information systems to meet current and projected needs. Plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development. Upgrades system and corrects errors to maintain system after implementation. Assists programmer in resolution of work problems related to flowcharts, project specifications, or programming. Prepares time and cost estimates for completing projects. Supervises and assigns work to staff.

Qualifications.

Must have a Master's degree (or equivalent) in computer science, engineering, mathematics, or related field and at least four - eight (4-8) years of direct experience in project management and implementation.


14. Systems Analyst

Duties & Responsibilities

Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input a nd output requirements, such as forms of data input, how data is to be summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabiliti es, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information-processing systems to evaluate effectiveness and develops new systems to improve production or work flow as required. Prepares work flow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system. Conducts studies pertaining to development of new information systems to meet current and projected needs. Plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development. Upgrades system and corrects errors to maintain system after implementation. Assists programmer in resolution of work problems related to flow charts, project specifications, or programming. Prepares time and cost estimates for completing projects.

Qualifications.

Must have a Bachelors degree (or equivalent) in computer science, engineering, mathematics, or related field and at least two - four (2-4) years' direct experience.


15. Senior Systems Engineer

Duties & Responsibilities

Performs high-level studies, systems analysis, design, evaluation, and re-engineering. Directs and leads teams for complex technical tasks. Analyzes information to determine, recommend, and plan layout for type of automation system and peripheral equipment, or modifications to existing equipment and system, that will provide capability for proposed project or work load, efficient operation, and effective use of allotted space. Designs and prepares technical solutions, technical reports, and related documents. Prepare s and delivers presentations and briefings as required by the task. Integrates and tests hardware and/or software. Resolves complex user problems. Provides oral and written communications to all levels of management, as necessary. Specializes in one area of sy stem application or in one type or make of equipment. Trains user to use new or modified equipment. Monitors' functioning of equipment to ensure system operates in conformance with specifications. Supervises and assigns work to staff.

Qualifications.

Must have a Master's degree (or equivalent) in computer science, engineering, mathematics, or related field and at least four - eight (4-8) years of direct experience in project management and implementation.


16. Systems Engineer

Duties & Responsibilities

Performs high-level studies, systems analysis, design, evaluation, and re-engineering. Directs and leads teams for complex technical tasks. Analyzes information to determine, recommend, and plan layout for type of automation system and peripheral equipment, or modifications to existing equipment and system, that will provide capability for proposed project or work load, efficient operation, and effective use of allotted space. Designs and prepares technical solutions, technical reports, and related documents. Prepare s and delivers presentations and briefings as required by the task. Integrates and tests hardware and/or software. Resolves complex user problems. Provides oral and written communications to all levels of management, as necessary. May specialize in one area of system application or in one type or make of equipment. May train user to use new or modified equipment. May monitor functioning of equipment to ensure system operates in conformance with specifications.

Qualifications.

Must have a Bachelors degree (or equivalent) in computer science, engineering, mathematics, or related field and at least two - four (2-4) years' direct experience.


17. Chief Programmer

Duties & Responsibilities

Converts data from project specifications and statements of problems and procedures to create or modify computer programs. Prepares, or receives from systems analyst, detailed work flow chart and diagram to illustrate sequence of steps that program must follow and to describe input, output, and logical operations involved. Analyzes work flow chart and diagram, applying knowledge of computer capabilities, subject matter, and symbolic logic. Confers with client and representatives of organizations concerned with progra m to resolve questions of program to resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. Converts detailed logical flow chart to language processable by computer. Observes computer monitor screen t o interpret program-operating codes. Corrects program errors, using methods such as modifying program or altering sequence of program steps. Write instructions to guide operating personnel during production runs. Analyzes, reviews, and rewrites programs to incr ease operating efficiency or to adapt program to new requirements. Compiles and writes documentation of program development and subsequent revisions. Trains operators to use program. Works with systems analyst to obtain and analyze project specifications and fl ow charts. Supervises and assigns work to staff.

Qualifications.

Must have a Master's degree (or equivalent) in computer science and at least six - ten (6-10) years of direct experience.


18. Senior Programmer

Duties & Responsibilities

Converts data from project specifications and statements of problems and procedures to create or modify computer programs. Prepares, or receives from systems analyst, detailed work flow chart and diagram to illustrate sequence of steps that program must follow and to describe input, output, and logical operations involved. Analyzes work flow chart and diagram, applying knowledge of computer capabilities, subject matter, and symbolic logic. Confers with client and representatives of organizations concerned with progra m to resolve questions of program to resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. Converts detailed logical flow chart to language processable by computer. Observes computer monitor screen t o interpret program-operating codes. Corrects program errors, using methods such as modifying program or altering sequence of program steps. Write instructions to guide operating personnel during production runs. Analyzes, reviews, and rewrites programs to incr ease operating efficiency or to adapt program to new requirements. Compiles and writes documentation of program development and subsequent revisions. Trains operators to use program. Works with systems analyst to obtain and analyze project specifications and fl ow charts. May supervise and assign work to staff

Qualifications.

Must have a Bachelor's degree (or equivalent) in computer science and at least four - eight (4-8) years of direct experience.


19. Programmer

Duties & Responsibilities

Converts data from project specifications and statements of problems and procedures to create or modify computer programs. Prepares, or receives from systems analyst, detailed work flow chart and diagram to illustrate sequence of steps that program must follow and to describe input, output, and logical operations involved. Analyzes work flow chart and diagram, applying knowledge of computer capabilities, subject matter, and symbolic logic. Confers with client and representatives of organizations concerned with progra m to resolve questions of program to resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. Converts detailed logical flow chart to language processable by computer. Observes computer monitor screen t o interpret program-operating codes. Corrects program errors, using methods such as modifying program or altering sequence of program steps. Write instructions to guide operating personnel during production runs. Analyzes, reviews, and rewrites programs to incr ease operating efficiency or to adapt program to new requirements. Compiles and writes documentation of program development and subsequent revisions. Trains operators to use program. Works with systems analyst to obtain and analyze project specifications and fl ow charts.

Qualifications.

Must have a Bachelor's degree (or equivalent) in computer science and at least one - four (1-4) years of direct experience.


20. Senior Software Engineer

Duties & Responsibilities

Researches, designs, and develops computer software systems, in conjunction with hardware product development, applying principles and techniques of computer science, engineering, and mathematical analysis. Systematically applies sound engineering principles t o the complete software life cycle. Performs process definition, systems requirements analysis, systems design, software requirement analysis, and implementation of preliminary and detailed designs. Produces code and perform unit testing, component integration, a nd subsystem testing. Analyzes software requirements to determine feasibility of design within time and cost constraints. Consults with hardware engineers and other engineering staff to evaluate interface between hardware and software, and operational and perfor mance of overall system. Formulates and designs software system, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. Develops and directs software system testing procedures, programming, and documentation. Supports systems integration and testing, training, documentation, and management. Assists in the design and coding of software products. Prepares comprehensive test plans and conducts tests. Debugs relatively simple problems. Provides test results and rec ommends more complex corrections to senior developer. Participates in writing product and user documentation. Supervises and assigns work to staff.

Qualifications

Must have a Master's degree (or equivalent) in computer science, electrical engineering, math, or an equivalent discipline and at least four - eight (4-8) years of relevant experience.


21. Software Engineer

Duties & Responsibilities

Researches, designs, and develops computer software systems, in conjunction with hardware product development, applying principles and techniques of computer science, engineering, and mathematical analysis. Systematically applies sound engineering principles t o the complete software life cycle. Performs process definition, systems requirements analysis, systems design, software requirement analysis, and implementation of preliminary and detailed designs. Produces code and perform unit testing, component integration, a nd subsystem testing. Analyzes software requirements to determine feasibility of design within time and cost constraints. Consults with hardware engineers and other engineering staff to evaluate interface between hardware and software, and operational and perfor mance of overall system. Formulates and designs software system, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. Develops and directs software system testing procedures, programming, and documentation. Supports systems integration and testing, training, documentation, and management. Assists in the design and coding of software products. Prepares comprehensive test plans and conducts tests. Debugs relatively simple problems. Provides test results and rec ommends more complex corrections to senior developer. Participates in writing product and user documentation.

Qualifications

Must have a bachelor's degree (or equivalent) in computer science, electrical engineering, math, or an equivalent discipline and at least two - four (2-4) years of relevant experience.


22. Data Base Specialist

Duties & Responsibilities

Designs logical and physical databases and coordinates database development as part of project team, applying knowledge of data base design standards and data base management system. Provides guidance and expertise in the use of data base languages. Performs d ata analysis, data base design, development activities, and implementation, as required, for data bases and data base conversions. Performs database-restructuring activities. Works with users and information systems development staff to determine data storage an d access requirements. Reviews project request-describing data base user needs. Estimate time and cost required to accomplish project. Determines if project requires creating series of new programs or modifying existing programs that access data stored in databa ses. Revises company definition of data as defined in data dictionary (information about data, including name, description, source of data item, and key words for categorizing and searching for data item descriptions). Determines and enters changes to data dicti onary descriptions, including type, structure, and intended use of data within system, using computer or assigns data entry work to programmer. Develops data model describing data elements and how they are used, following procedures and using pen and template or computer software. Writes physical data base description, such as location, space requirements, and access method, to protect company data resources against unauthorized access and accidental destruction, according to computer industry standards and knowledge of data base management system.

Qualifications

Bachelor's degree or a minimum of two - four (2-4) years of direct experience or an equivalent combination of training and work experience that provides the required knowledge and skills.


23. Senior Multi-Media Specialist

Duties & Responsibilities

Uses multimedia systems to generate computer graphics and techniques. Demonstrates proficiency in computer graphics hardware, color printing, illustration design, desktop publishing, spreadsheet, and layout design and logo design, CAD/CAM. Proven ability to c onvert ideas into computer graphics and working knowledge of local area network (LAN) and microcomputer hardware and software. Supervises and assigns work to staff.

Qualifications

Must have a High School diploma and four - eight (4-8) years of direct experience.


24. Multi-Media Specialist

Duties & Responsibilities

Uses multimedia systems to generate computer graphics and techniques. Demonstrates proficiency in computer graphics hardware, color printing, illustration design, desktop publishing, spreadsheet, and layout design and logo design, CAD/CAM. Proven ability to c onvert ideas into computer graphics and working knowledge of local area network (LAN) and microcomputer hardware and software.

Qualifications

Must have a High School diploma and two - four (2-4) years of direct experience.


25. Senior Technical Writer/Editor

Duties & Responsibilities

Develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machiner y and other equipment. Receives assignment from supervisor. Observes production, developmental, and experimental activities to determine operating procedure and detail. Interviews production and engineering personnel and reads journals, reports, and other data relative to operation, maintenance, and service of equipment. Studies blueprints, sketches, drawings, parts lists, specifications, mock ups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. Organ izes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Reviews published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and bind ing. Maintains records and files of work and revisions. Helps select photographs, drawings, sketches, diagrams, and charts to illustrate material. Formats product to meet client publication requirements. May supervise and assign work to staff.

Qualifications

Must have either a Bachelor's degree or equivalent work experience in related field and at least four - six (4-6) years of work experience in developing, writing, and editing technical materials for reports, manuals, briefings or other publications/documents.

26. Technical Writer/Editor

Duties & Responsibilities

Develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machiner y and other equipment. Receives assignment from supervisor. Observes production, developmental, and experimental activities to determine operating procedure and detail. Interviews production and engineering personnel and reads journals, reports, and other data relative to operation, maintenance, and service of equipment. Studies blueprints, sketches, drawings, parts lists, specifications, mock ups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. Organ izes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Reviews published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and bind ing. Maintains records and files of work and revisions. Helps select photographs, drawings, sketches, diagrams, and charts to illustrate material. Formats product to meet client publication requirements.

Qualifications

Must have a Bachelor's degree or equivalent work experience in related field and at least two - four (2-4) years of work experience in developing, writing, and editing technical materials for reports, manuals, briefings or other publications/documents.

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27. Administrative Assistant

Duties & Responsibilities

Aids executive in staff capacity by coordinating office services, such as personnel, budget preparation and control, record control, and special management studies. Studies management methods in order to improve workflow, simplify reporting procedures, or impl ement cost reductions. Analyzes unit operating practices, such as record keeping systems, forms control, office layout, suggestion systems, personnel and budgetary requirements, and performance standards to create new systems or revise established procedures. Stu dies methods of improving work measurements or performance standards. Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data. Prepares reports including conclusions and recommendations for solution of administrative problems. Issues and interprets operating policies. Reviews and answers correspondence. May assist in preparation of budget needs and annual reports of organizatio n. May compile, store, and retrieve management data, using computer.

Qualifications

Must have an Associate's degree (or equivalent) and at least four - eight (4-8) years of experience in related expertise.


28. Data Analyst

Duties & Responsibilities

Performs routine checking duties to ensure accuracy of recorded data. Compares information or figures on one record against same data on other records. Corrects or records omissions, errors, or inconsistencies found. Performs data entry via on-line data term inal, key-to-tape, key-to-disk or similar devices. Verifies data entered, where applicable.

Qualifications

Requires a High School diploma and one year experience in data entry and verification or an Associate Degree and 6 months general experience. Formal specialized training may be substituted on a direct basis of one month of training for one-month experience, no t to exceed three months.


29. Senior Graphics Artist

Duties & Responsibilities

Design art and copy layouts for material to be presented by visual communications media such as training manuals, video, and computer-based training for information technology related projects. Studies illustrations and photographs to plan presentation of mate rial, product, or service. Determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and esthetic design concepts. Draws sample of finished l ayout and presents sample to supervisor for approval. Prepares notes and instructions for workers who assemble and prepare final layouts for printing. Reviews final layout and suggests improvements as needed. May prepare illustrations or rough sketches of mater ial according to instructions of instructional technologist, programmer, client, or supervisor. May prepare series of drawings to illustrate sequence and timing of story development for video production, simulation, or computer-based instruction. May mark up, p aste, and assemble final layouts to prepare layouts for printer. May specialize in particular field, medium, or type of layout. May produce still and animated graphic formats for on-air and taped portions of television news broadcasts, using electronic video equ ipment. May photograph layouts, using camera, to make layout prints for supervisor or client. May develop negatives and prints, using negative and print developing equipment, tools and work aids to produce layout photographs for client or supervisor. May key in formation into computer equipment to create layouts for instructional technologist, client, or supervisor. May supervise and assign work to staff.

Qualifications

Must have a Bachelor's degree (or equivalent) in art or computer-aided design and at least two - four (2-4) years of direct experience.


30. Graphics Artist

Duties & Responsibilities

Designs art and copy layouts for material to be presented by visual communications media such as training manuals, video, and computer-based training for information technology related project. Draws sample of finished layout and presents sample to instruction al technologist or graphic designer for approval. Prepares illustrations or rough sketches of material according to instructions of instructional technologist, programmer, client, or supervisor. Prepares series of drawings to illustrate sequence and timing of st ory development for video production, simulation, or computer-based instruction. Marks up, pastes, and assembles final layouts to prepare layouts for printer. Produces still and animated graphic formats for on-air and taped portions of television news broadcast s, using electronic video equipment. Photographs layouts, using camera, to make layout prints for instructional technologist or graphic designer. Develops negatives and prints, using negative and print developing equipment, tools and work aids to produce layout photographs for instructional technologist or graphic designer. May key information into computer equipment to create layouts for instructional technologist, client, or supervisor.

Qualifications

Must have a Bachelor's degree (or equivalent) in art or computer aided design and at one or two (1-2) years of direct experience in producing graphics


31. Senior Instructional Technologist

Duties & Responsibilities

Plans and produces ADP/IT audio, visual, and audiovisual material for communication and learning. Develops production ideas based on assignment or generates own ideas based on objectives and personal interest. Conducts IT research or utilizes knowledge and tr aining to determine format, approach, content, level, and medium which will be most effective, meet objectives, and remain within budget. Plans and develops, or directs assistants to develop IT pre-production ideas into outlines, scripts, continuity, storyboards, and graphics. Executes, or directs assistants to execute rough and finished graphics and graphic designs. Locates and secures settings, properties, effects, and other production necessities. Directs and coordinates activities of assistants and other personnel during production. May review, evaluate, and direct modifications to material produced independently by other personnel. May set up, adjust, and operate equipment, such as cameras, sound mixers, and recorders during production. May perform narration or present announcements. May construct and place in position properties, sets, lighting equipment and other equipment. May develop IT manuals, texts, workbooks, or related materials for use in conjunction with production materials. May conduct training sessions on select ion, use, and design of audiovisual materials, and operation of presentation equipment. Supervises and assigns work to staff.

Qualifications

Must have a Master's degree (or equivalent) in area of specialty and at least four - eight (4-8) years of direct experience.


32. Instructional Technologist

Duties & Responsibilities

Plans and produces ADP/IT audio, visual, and audiovisual material for communication and learning. Develops production ideas based on assignment or generates own ideas based on objectives and personal interest. Conducts IT job/task analysis to determine traini ng requirements. Writes course design guides. Plans and develops, or directs assistants to develop pre-production ideas into outlines, scripts, continuity, story boards, training material, and graphics. Executes or directs graphic artists to execute rough and f inished graphics and graphic designs. Sets up, adjust, and operate equipment, such as cameras, sound mixers, and recorders during production. Utilizes computer-based training authoring systems to produce IT computer-based training. Performs narration or present announcements. Constructs and place in position properties, sets, lighting equipment and other equipment. Develops IT manuals, texts, workbooks, or related materials for use in conjunction with production materials. Conducts IT training sessions on selection, use, and design of audiovisual materials, and operation of presentation equipment.

Qualifications

Must have a Bachelors degree (or equivalent) in area of specialty and at least two - four (2-4) years' direct experience.


33. Senior Instructor

Duties & Responsibilities

Develops and conducts ADP/IT programs to train employees or customers in installation, programming, maintenance, and operation of information technology automation systems, following manuals, specifications, blueprints, and schematics, and using hand tools, mea suring instruments, and testing equipment. Confers with management and staff to determine training objectives. Writes IT training program, including outline, text, handouts, and tests, and designs laboratory exercised, applying knowledge of information technolog y and programming, and following design specifications, operation and user manuals. Schedules classes based on classroom and equipment availability. Lectures classes on installation, programming, operation of information technology automation equipment, followin g outline, handouts, and texts, and using visual aids, such as graphs, charts, videotape, and slides. Demonstrates procedures being taught, such as programming, applying knowledge of coding, and test tools, and following course outline. Observes trainees in clas sroom and answers trainees' questions. Administers written practical exams and writes performance reports to evaluate trainees' performance. Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrate s information into program. May supervise and assign work to staff.

Qualifications

Must have a Master's degree (or equivalent) in area of specialty and at four - eight (4-8) years of direct experience.


34. Instructor

Duties & Responsibilities

Develops and conducts ADP/IT programs to train employees or customers in installation, programming, maintenance, and operation of information technology automation systems, following manuals, specifications, blueprints, and schematics, and using hand tools, mea suring instruments, and testing equipment. Confers with management and staff to determine training objectives. Writes IT training program, including outline, text, handouts, and tests, and designs laboratory exercised, applying knowledge of information technolog y and programming, and following design specifications, operation and user manuals. Schedules classes based on classroom and equipment availability. Lectures class on installation, programming, operation of information technology automation equipment, following outline, handouts, and texts, and using visual aids, such as graphs, charts, videotape, and slides. Demonstrates procedures being taught, such as programming, applying knowledge of coding, and test tools, and following course outline. Observes trainees in classr oom and answers trainees' questions. Administers written practical exams and writes performance reports to evaluate trainees' performance. Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into program.

Qualifications

Must have a Bachelors degree (or equivalent) in area of specialty and at least two - four (2-4) years' direct experience.


35. Training Specialist

Duties & Responsibilities

Conducts ADP/IT programs to train employees or customers in installation, programming, maintenance, and operation of information technology automation systems, following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instru ments, and testing equipment. Schedules classes based on classroom and equipment availability. Lectures class on installation, programming, operation of information technology automation equipment, following outline, handouts, and texts, and using visual aids, s uch as graphs, charts, videotape, and slides. Demonstrates procedures being taught, such as programming, applying knowledge of coding, and test tools, and following course outline. Observes IT trainees in classroom and answers trainees' questions. Administers w ritten practical exams and writes performance reports to evaluate trainees' performance. Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into program.

Qualifications

Must have a Bachelors degree (or equivalent) in area of specialty and at least two - four (2-4) years' direct training experience.


36. Training Evaluation Specialist

Duties & Responsibilities

Performs information technology related job performance measures. Reviews IT job/task analysis and job specifications to isolate content for the development of tests. Develops surveys for information gathering and analysis. Develops test questions and practi cal applications to reflect training objectives. Administers prototype tests to selected participants (experts and novices). Evaluates responses using statistical methods to determine validity and reliability. Develops pool of questions for lesson and unit leve l evaluation of student performance. Evaluates student performance.

Qualifications

Must have a Bachelors degree (or equivalent) in tests and measurements and at least two - four (2-4) years' evaluation experience.


Qualification Equivalence:

Master's Degree: (1) A Bachelor's degree in area of specialty plus two - three (2-3) years of progressively increasing responsibility in a directly related discipline and/or project. (2) In lieu of education, substitute eight - ten (8-10) years of additional work experience in area of requirement.

Bachelor's Degree: (1) An Associates degree in area of requirement plus two - four (2-4) years of progressively increasing responsibility in a directly related discipline and/or project. ( 2) In lieu of education, substitute four - six (4-6) years of additional work experience in area of requirement.

Associates Degree: (1) In lieu of education, substitute two - four (2-4) years of additional work experience in area of requirement.

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GSA RATE TABLE

FSS Information Technology SIN 132-51


Labor Categories

Through
12/31/01
Through
12/31/01
After
12/31/01
After
12/31/01
Client
Site
Crown
Site
Client
Site
Crown
Site
1. Program Manager $ 85.19 $105.67 $ 89.11 $110.53
2. Project Manager $ 74.84 $ 92.82 $ 78.28 $ 97.09
3. Senior Management Analyst $ 67.75 $ 84.02 $ 70.87 $ 87.88
4. Management Analyst $ 50.05 $ 62.09 $ 52.35 $ 64.95
5. Senior Operations Research Analyst $ 62.06 $ 76.98 $ 64.91 $ 80.52
6. Operations Research Analyst $ 42.47 $ 52.66 $ 44.42 $ 55.08
7. Senior Information Technology (IT) Assessment Analyst $ 72.91 $ 90.44 $ 76.26 $ 94.60
8. Information Technology (IT) Assessment Analyst $ 48.22 $ 58.25 $ 50.44 $ 60.93
9. Senior Computer Systems Analyst $ 65.81 $ 81.62 $ 68.84 $ 85.37
10. Computer Systems Analyst $ 50.85 $ 63.05 $ 53.19 $ 65.95
11. Senior Subject Matter Specialist $106.92 $132.61 $111.84 $138.71
12. Subject Matter Specialist $ 54.95 $ 68.16 $ 57.48 $ 71.30
13. Senior Systems Analyst $ 73.54 $ 91.21 $ 76.92 $ 95.41
14. Systems Analyst $ 57.78 $ 71.67 $ 60.44 $ 74.97
15. Senior Systems Engineer $ 63.35 $ 78.58 $ 66.26 $ 82.19
16. Systems Engineer $ 45.28 $ 56.15 $ 47.36 $ 58.73
17. Chief Programmer $ 76.52 $ 94.90 $ 80.04 $ 99.27
18. Senior Programmer $ 65.46 $ 81.62 $ 68.47 $ 85.37
19. Programmer $ 49.81 $ 61.77 $ 52.10 $ 64.61
20. Senior Software Engineer $ 60.93 $ 73.93 $ 63.73 $ 77.33
21. Software Engineer $ 43.80 $ 52.82 $ 45.81 $ 55.25
22. Data Base Specialist $ 65.19 $ 80.86 $ 68.19 $ 84.58
23. Senior Multi Media Specialist $ 63.45 $ 78.70 $ 66.37 $ 82.32
24. Multi Media Specialist $ 49.35 $ 61.21 $ 51.62 $ 64.03
25. Senior Technical Writer/Editor $ 52.72 $ 65.39 $ 55.15 $ 68.40
26. Technical Writer/Editor $ 29.45 $ 36.52 $ 30.80 $ 38.20
27. Administrative Assistant $ 31.88 $ 39.53 $ 33.35 $ 41.35
28. Data Analyst $ 30.39 $ 37.69 $ 31.79 $ 39.42
29. Senior Graphics Artist $ 31.39 $ 38.93 $ 32.83 $ 40.72
30. Graphics Artist $ 30.66 $ 38.03 $ 32.07 $ 39.78
31. Senior Instructional Technologist $ 77.86 $ 96.58 $ 81.44 $101.02
32. Instructional Technologist $ 54.37 $ 67.44 $ 56.87 $ 70.54
33. Senior Instructor $ 43.25 $ 53.64 $ 45.24 $ 56.11
34. Instructor $ 41.56 $ 51.55 $ 43.47 $ 53.92
35. Training Specialist $ 38.06 $ 47.22 $ 39.81 $ 49.39
36. Training Evaluation Specialist $ 61.77 $ 76.62 $ 64.61 $ 80.14

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CONTACT INFORMATION

Crown Consulting Inc.
1133 21st Street, NW, Suite 300
Washington, DC 20036

Phone: 202-785-2600
Fax: 202-785-2626
Email: gsa@crownci.com




GS-35F-5050H CROWN CONSULTING, INC. CROWN CONSULTING, INC. CROWN CONSULTING, INC. / / / 132-51 INFORMATION TECHNOLOGY SERVICES