| Service Reference Model |
Service Domain |
Description <-- Description |
Service Type |
Description <-- Description |
Service Component |
Description <-- Description |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Assets / Materials Management |
Defines the set of capabilities that support the acquisition, oversight and tracking of an organization's assets. |
Asset Cataloging / Identification |
Asset Cataloging / Identification - defines the set of capabilities that support the listing and specification of available assets.
|
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Assets / Materials Management |
Defines the set of capabilities that support the acquisition, oversight and tracking of an organization's assets. |
Asset Transfer, Allocation, and Maintenance |
Defines the set of capabilities that support the movement, assignment, and replacement of assets. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Assets / Materials Management |
Defines the set of capabilities that support the acquisition, oversight and tracking of an organization's assets. |
Computers / Automation Management |
Computers / Automation Management - defines the set of capabilities that support
the identification, upgrade, allocation and replacement of physical devices, including
servers and desktops, used to facilitate production and process-driven activities.
|
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Assets / Materials Management |
Defines the set of capabilities that support the acquisition, oversight and tracking of an organization's assets. |
Facilities Management |
Defines the set of capabilities that support the construction, management and maintenance of facilities for an organization. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Assets / Materials Management |
Defines the set of capabilities that support the acquisition, oversight and tracking of an organization's assets. |
Property / Asset Management |
Defines the set of capabilities that support the identification, planning and allocation of an organization's physical capital and resources. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Data Classification |
Defines the set of capabilities that allow the classification of data. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Data Cleansing |
Defines the set of capabilities that support the removal of incorrect or unnecessary characters and data from a data source. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Data Exchange |
Support the interchange of information between multiple systems or applications; includes verification that transmitted data was received unaltered.
|
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Data Mart |
Defines the set of capabilities that support a subset of a data warehouse for a single department or function within an organization. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Data Recovery |
Defines the set of capabilities that support the restoration and stabilization of data sets to a consistent, desired state. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Data Warehouse |
Defines the set of capabilities that support the archiving and storage of large volumes of data. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Extraction and Transformation |
Defines the set of capabilities that support the manipulation and change of data. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Loading and Archiving |
Defines the set of capabilities that support the population of a data source with external data. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Data Management |
Defines the set of capabilities that support the usage, processing and general administration of unstructured information. |
Meta Data Management |
Defines the set of capabilities that support the maintenance and administration of data that describes data. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Development and Integration |
Defines the set of capabilities that support the communication between hardware-software applications and the activities associated with deployment of software applications. |
Data Integration |
Defines the set of capabilities that support the organization of data from separate data sources into a single source using middleware or application integration and the modification of system data models to capture new information within a single system. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Development and Integration |
Defines the set of capabilities that support the communication between hardware-software applications and the activities associated with deployment of software applications. |
Enterprise Application Integration |
Defines the set of capabilities that support the redesigning of disparate information systems into one system that uses a common set of data structures and rules. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Development and Integration |
Defines the set of capabilities that support the communication between hardware-software applications and the activities associated with deployment of software applications. |
Instrumentation and Testing |
Defines the set of capabilities that support the validation of application or system capabilities and requirements. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Development and Integration |
Defines the set of capabilities that support the communication between hardware-software applications and the activities associated with deployment of software applications. |
Legacy Integration |
Defines the set of capabilities that support the communication between newer generation hardware-software applications and the previous, major generation of hardware-software applications. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Development and Integration |
Defines the set of capabilities that support the communication between hardware-software applications and the activities associated with deployment of software applications. |
Software Development |
Defines the set of capabilities that support the creation of both graphical and process application or system software. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Credit / Charge |
Defines the set of capabilities that support the use of credit cards or electronic funds transfers for payment and collection of products or services. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Activity-Based Management |
Defines the set of capabilities that support a defined, specific set of finance-related tasks for a given objective. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Auditing |
Defines the set of capabilities that support the examination and verification of records for accuracy. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Billing and Accounting |
Defines the set of capabilities that support the charging, collection and reporting of an organization's accounts. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Currency Translation |
Defines the set of capabilities that support the calculations and difference between multiple mediums of exchange. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Debt Collection |
Defines the set of capabilities that support the process of accounts receivable. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Expense Management |
Defines the set of capabilities that support the management and reimbursement of costs paid by employees or an organization. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Internal Controls |
Support the methods and procedures used by the organization to safeguard its assets, produce accurate accounting data and reports, contribute to efficient operations, and encourage staff to adhere to management policies and mission requirements |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Payment / Settlement |
Defines the set of capabilities that support the process of accounts payable. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Payroll |
Defines the set of capabilities that involve the administration and determination of employees compensation. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Financial Management |
Defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. |
Revenue Management |
Defines the set of capabilities that support the allocation and re-investment of earned net credit or capital within an organization. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Capital / Workforce Management |
Defines the set of capabilities that support the planning and supervision of an organization’s personnel. |
Contingent Workforce Management |
Defines the set of capabilities that support the continuity of operations for an organization's business through the identification of alternative organization personnel. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Capital / Workforce Management |
Defines the set of capabilities that support the planning and supervision of an organization’s personnel. |
Resource Planning and Allocation |
Support the determination of strategic direction, the identification and establishment of programs and processes, and the allocation of resources (capital and labor) among those programs and processes
|
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Capital / Workforce Management |
Defines the set of capabilities that support the planning and supervision of an organization’s personnel. |
Skills Management |
Defines the set of capabilities that support the proficiency of employees in the delivery of an organization's products or services. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Capital / Workforce Management |
Defines the set of capabilities that support the planning and supervision of an organization’s personnel. |
Team / Org Management |
Defines the set of capabilities that support the hierarchy structure and identification of employees within the various sub-groups of an organization. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Capital / Workforce Management |
Defines the set of capabilities that support the planning and supervision of an organization’s personnel. |
Workforce Acquisition / Optimization |
Defines the set of capabilities that support the hiring and re-structuring of employees and their roles within an organization. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Capital / Workforce Management |
Defines the set of capabilities that support the planning and supervision of an organization’s personnel. |
Workforce Directory / Locator |
Defines the set of capabilities that support the listing of employees and their whereabouts. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Awards Management |
Defines the set of capabilities that support the recognition of achievement among employees of an organization. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Benefit Management |
Defines the set of capabilities that support the enrollment and participation in an organization's compensation and benefits programs. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Career Development and Retention |
Defines the set of capabilities that support the monitoring of performance as well as the professional growth, advancement, and retention of an organization's employees. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Education / Training |
Education / Training - support the active building of employee competencies, to include the range of training from professional development to general awareness training. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Health and Safety |
Defines the set of capabilities that support the security and physical well-being of an organization's employees. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Personnel Administration |
Defines the set of capabilities that support the matching between an organization’s employees and potential opportunities as well as the modification, addition and general upkeep of an organization’s employee-specific information. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Recruiting |
Defines the set of capabilities that support the identification and hiring of employees for an organization. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Resume Management |
Defines the set of capabilities that support the maintenance and administration of one's professional or work experience and qualifications. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Retirement Management |
Defines the set of capabilities that support the payment of benefits to retirees. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Time Reporting |
Defines the set of capabilities that support the submission, approval and adjustment of an employee's hours. |
| SRM |
Back Office Services |
Defines the set of capabilities that support the management
of enterprise planning and transactional-based functions.
|
Human Resources |
Defines the set of capabilities that support the recruitment and management of personnel. |
Travel Management |
Defines the set of capabilities that support the transit and mobility of an organization's employees for business purposes. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Analysis and Statistics |
Defines the set of capabilities that support the examination of business issues, problems and their solutions. |
Forensics |
Defines the set of capabilities that support the analysis of physical elements using science and technology for investigative and legal purposes. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Analysis and Statistics |
Defines the set of capabilities that support the examination of business issues, problems and their solutions. |
Mathematical |
Support the formulation and mathematical analysis of probabilistic models for random phenomena and the development and investigation of methods and principles for statistical inference |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Analysis and Statistics |
Defines the set of capabilities that support the examination of business issues, problems and their solutions. |
Radiological |
Defines the set of capabilities that support the use of radiation and x-ray technologies for analysis and scientific examination. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Analysis and Statistics |
Defines the set of capabilities that support the examination of business issues, problems and their solutions. |
Structural - Thermal |
Defines the set of capabilities that support the use of data flow and data modeling diagrams for applying systematic analysis of data. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Business Intelligence |
Defines the set of capabilities that support information that pertains to the history, current status or future projections of an organization. |
Balanced Scorecard |
Defines the set of capabilities that support the listing and analyzing of both positive and negative impacts associated with a decision. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Business Intelligence |
Defines the set of capabilities that support information that pertains to the history, current status or future projections of an organization. |
Decision Support and Planning |
Defines the set of capabilities that support the analyze information and predict the impact of decisions before they are made. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Business Intelligence |
Defines the set of capabilities that support information that pertains to the history, current status or future projections of an organization. |
Demand Forecasting / Mgmt |
Defines the set of capabilities that facilitate the prediction of sufficient production to meet an organization's sales of a product or service. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Knowledge Discovery |
Defines the set of capabilities that facilitate the identification of useful information from data
|
Data Mining |
Defines the set of capabilities that support the exploring and analyzing of detailed business transactions to uncover patterns and relationships within the business activity and history. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Knowledge Discovery |
Defines the set of capabilities that facilitate the identification of useful information from data
|
Knowledge Discovery |
Defines the set of capabilities that facilitate the identification of useful information from data. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Knowledge Discovery |
Defines the set of capabilities that facilitate the identification of useful information from data
|
Modeling |
Defines the set of capabilities that support the simulating of conditions or activities by performing a set of equations on a set of data. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Knowledge Discovery |
Defines the set of capabilities that facilitate the identification of useful information from data
|
Simulation |
Defines the set of capabilities that support the representation of the interaction between real-world objects. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Reporting |
Defines the set of capabilities that support the organization of data into useful information. |
Ad-Hoc |
Ad Hoc - defines the set of capabilities that support the use of dynamic reports on an
as needed basis. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Reporting |
Defines the set of capabilities that support the organization of data into useful information. |
OLAP |
Defines the set of capabilities that support the analysis of information that has been summarized into multidimensional views and hierarchies. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Reporting |
Defines the set of capabilities that support the organization of data into useful information. |
Standardized / Canned |
Defines the set of capabilities that support the use of pre-conceived or pre-written reports. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Visualization |
Defines the set of capabilities that support the conversion of data into graphical or picture form. |
CAD |
CAD - defines the set of capabilities that support the design of products with computers. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Visualization |
Defines the set of capabilities that support the conversion of data into graphical or picture form. |
Graphing / Charting |
Defines the set of capabilities that support the presentation of information in the form of diagrams or tables. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Visualization |
Defines the set of capabilities that support the conversion of data into graphical or picture form. |
Imagery |
Defines the set of capabilities that support the creation of film or electronic images from pictures, paper forms or graphics for static or dynamic use. |
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Visualization |
Defines the set of capabilities that support the conversion of data into graphical or picture form. |
Mapping / Geospatial / Elevation / GPS |
Provide for the representation of position information through the use of attributes such as elevation, latitude, and longitude coordinates
|
| SRM |
Business Analytical Services |
The Business Analytical Services Domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. |
Visualization |
Defines the set of capabilities that support the conversion of data into graphical or picture form. |
Multimedia |
Defines the set of capabilities that support the representation of information in more than one form to include text, audio, graphics, animated graphics and full motion video. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Investment Management |
Defines the set of capabilities that manage the financial assets and capital of an organization. |
Performance Management |
Defines the set of capabilities for measuring the effectiveness of an organization's financial assets and capital. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Investment Management |
Defines the set of capabilities that manage the financial assets and capital of an organization. |
Portfolio Management |
Defines the set of capabilities that support the administration of a group of investments held by an organization. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Investment Management |
Defines the set of capabilities that manage the financial assets and capital of an organization. |
Strategic Planning and Mgmt |
Defines the set of capabilities that support the determination of long-term goals and the identification of the best approach for achieving those goals. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Management of Process |
Defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. |
Business Rule Management |
Defines the set of capabilities for the management of the enterprise processes that support an organization and its policies. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Management of Process |
Defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. |
Change Management |
Defines the set of capabilities that control the process for updates or modifications to the existing documents, software or business processes of an organization. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Management of Process |
Defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. |
Configuration Management |
Defines the set of capabilities that control the hardware and software environments, as well as documents of an organization. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Management of Process |
Defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. |
Governance / Policy Management |
Defines the set of capabilities intended to influence and determine decisions, actions, business rules and other matters within an organization. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Management of Process |
Defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. |
Program / Project Management |
Defines the set of capabilities for the management and control of a particular effort of an organization. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Management of Process |
Defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. |
Quality Management |
Defines the set of capabilities intended to help determine the level that a product or service satisfies certain requirements. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Management of Process |
Defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. |
Requirements Management |
Defines the set of capabilities for gathering, analyzing and fulfilling the needs and prerequisites of an organization's efforts. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Management of Process |
Defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. |
Risk Management |
Risk Management support the identification and probabilities or chances of hazards as they relate to a task, decision or long-term goal; includes risk assessment and risk mitigation. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Organizational Management |
Defines the set of capabilities that support both collaboration and communication within an organization. |
Network Management |
Defines the set of capabilities involved in monitoring and maintaining a communications network in order to diagnose problems, gather statistics and provide general usage. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Organizational Management |
Defines the set of capabilities that support both collaboration and communication within an organization. |
Workgroup / Groupware |
Defines the set of capabilities that support multiple users working on related tasks. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Storefront / Shopping Cart |
Defines the set of capabilities that support the online equivalent of the supermarket cart, where orders and merchandise are placed. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Returns Management |
Defines the set of capabilities for collecting, analyzing, and resolving product returns or service cancellations. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Catalog Management |
Defines the set of capabilities that support the listing of available products or services that an organization offers. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Inventory Management |
Provide for the balancing of customer service levels with inventory investment |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Invoice / Requisition Tracking and Approval |
Defines the set of capabilities that support the identification of where a shipment or delivery is within the business cycle. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Logistics and Transportation |
Provide for efficient freight and traffic management |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Ordering / Purchasing |
Defines the set of capabilities that allow the placement of request for a product. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Procurement |
Defines the set of capabilities that support the ordering and purchasing of products and services. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Sourcing Management |
Defines the set of capabilities that support the supply of goods or services as well as the tracking and analysis of costs for these goods. |
| SRM |
Business Management Services |
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed. |
Supply Chain Management |
Defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. |
Warehouse Management |
Provide for the storage and movement of materials within a warehouse, including these processes: material receipt, order picking, packaging, labeling and shipping |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Initiated Assistance |
Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization. |
Self-Service |
Defines the set of capabilities that allow an organization's customers to sign up for a particular service at their own initiative. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Initiated Assistance |
Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization. |
Reservations - Registration |
Defines the set of capabilities that allow electronic enrollment and confirmations for services. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Initiated Assistance |
Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization. |
Online Tutorials |
Defines the set of capabilities that provide an electronic interface to educate and assist customers. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Initiated Assistance |
Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization. |
Online Help |
Defines the set of capabilities that provide an electronic interface to customer assistance. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Initiated Assistance |
Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization. |
Assistance Request |
Defines the set of capabilities that support the solicitation of support from a customer. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Initiated Assistance |
Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization. |
Multi-Lingual Support |
Defines the set of capabilities that allow access to data and information in multiple languages. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Initiated Assistance |
Defines the set of capabilities that allow customers to proactively seek assistance and service from an organization. |
Scheduling |
Defines the set of capabilities that support the plan for performing work or service to meet the needs of an organization’s customers. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Preferences |
Defines the set of capabilities that allow an organization's customers to change a user interface and they way that data is displayed. |
Alerts and Notifications |
Defines the set of capabilities that allow a customer to be contacted in relation to a subscription or service of interest. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Preferences |
Defines the set of capabilities that allow an organization's customers to change a user interface and they way that data is displayed. |
Personalization |
Defines the set of capabilities to change a user interface and how data is displayed. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Preferences |
Defines the set of capabilities that allow an organization's customers to change a user interface and they way that data is displayed. |
Subscriptions |
Defines the set of capabilities that allow a customer to join a forum, listserv, or mailing list. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Sales and Marketing |
Defines the set of capabilities that facilitate the promotion of a product or service and capture of new business. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Customer Feedback |
Defines the set of capabilities that are used to collect, analyze and handle comments and feedback from an organization's customers. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Call Center Management |
Define the set of capabilities that handle telephone sales and-or service to the end customer. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Brand Management |
Defines the set of capabilities that support the application of a trade name to a product or service as well as developing an awareness for the name. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Contact and Profile Management |
Provide a comprehensive view of all customer interactions, including calls, email, correspondence and meetings; also provide for the maintenance of a customer’s account, business and personal
|
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Customer / Account Management |
Define the set of capabilities that support the retention and delivery of a service or product to an organization's clients. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Customer Analytics |
Defines the set of capabilities that allow for the analysis of an organization's customers as well as the scoring of third party information as it relates to an organization’s customers. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Partner Relationship Management |
Provide a framework to promote the effective collaboration between an organization and its business partners, particularly members of the distribution chain (e.g., channel and alliance partners, resellers, agents, brokers, and dealers) and other third parties that support operations and service delivery to an organization’s customers; includes performance evaluation of partners, if necessary.
|
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Product Management |
Defines the set of capabilities that facilitate the creation and maintenance of products and services. |
| SRM |
Customer Services |
The Customer Services Domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. |
Customer Relationship Management |
Defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. |
Surveys |
Defines the set of capabilities that are used to collect useful information from an organization's customers. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Content Management |
Defines the capabilities that manage the storage, maintenance and retrieval of documents and information of a system or website. |
Content Authoring |
Defines the capabilities that allow for the creation of tutorials, CBT courseware, Web sites, CD-ROMs and other interactive programs. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Content Management |
Defines the capabilities that manage the storage, maintenance and retrieval of documents and information of a system or website. |
Content Publishing and Delivery |
Defines the set of capabilities that allow for the propagation of interactive programs. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Content Management |
Defines the capabilities that manage the storage, maintenance and retrieval of documents and information of a system or website. |
Content Review and Approval |
Defines the capabilities that allow for the approval of interactive programs. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Content Management |
Defines the capabilities that manage the storage, maintenance and retrieval of documents and information of a system or website. |
Syndication Management |
Defines the set of capabilities that control and regulate an organization's brand. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Content Management |
Defines the capabilities that manage the storage, maintenance and retrieval of documents and information of a system or website. |
Tagging and Aggregation |
Defines the set of capabilities that support the identification of specific content within a larger set of content for collection and summarization. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Document Management |
Defines the set of capabilities that control the capture and maintenance of an organization's documents and files. |
Classification (Document Management) |
Support the categorization of documents |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Document Management |
Defines the set of capabilities that control the capture and maintenance of an organization's documents and files. |
Document Conversion |
Defines the set of capabilities that support the changing of files from one type of format to another. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Document Management |
Defines the set of capabilities that control the capture and maintenance of an organization's documents and files. |
Document Imaging and OCR |
Defines the set of capabilities that support the scanning of physical documents for use electronically. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Document Management |
Defines the set of capabilities that control the capture and maintenance of an organization's documents and files. |
Document Referencing |
Defines the set of capabilities that support the redirection to other documents and information for related content. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Document Management |
Defines the set of capabilities that control the capture and maintenance of an organization's documents and files. |
Document Review and Approval |
Defines the set of capabilities that support the editing and commendation of documents before releasing them. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Document Management |
Defines the set of capabilities that control the capture and maintenance of an organization's documents and files. |
Document Revisions |
Defines the set of capabilities that support the versioning and editing of content and documents. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Document Management |
Defines the set of capabilities that control the capture and maintenance of an organization's documents and files. |
Indexing |
Defines the set of capabilities that support the rapid retrieval of documents through a structured numbering construct. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Document Management |
Defines the set of capabilities that control the capture and maintenance of an organization's documents and files. |
Library / Storage |
Defines the set of capabilities that support document and data warehousing and archiving. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Knowledge Management |
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. |
Knowledge Distribution and Delivery |
Defines the set of capabilities that support the transfer of knowledge to the end customer. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Knowledge Management |
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. |
Categorization |
Defines the set of capabilities that allow classification of data and information into specific layers or types to support an organization. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Knowledge Management |
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. |
Information Mapping / Taxonomy |
Defines the set of capabilities that support the creation and maintenance of relationships between data entities, naming standards and categorization. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Knowledge Management |
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. |
Information Retrieval |
Defines the set of capabilities that allow access to data and information for use by an organization and its stakeholders. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Knowledge Management |
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. |
Information Sharing |
Defines the set of capabilities that support the use of documents and data in a multi-user environment for use by an organization and its stakeholders. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Knowledge Management |
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. |
Knowledge Capture |
Defines the set of capabilities that facilitate collection of data and information. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Knowledge Management |
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. |
Knowledge Engineering |
Defines the set of capabilities that support the translation of knowledge from an expert into the knowledge base of an expert system. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Knowledge Management |
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. |
Smart Documents |
Support the interaction of information and process (business logic) rules between users of the document. (i.e. the logic and use of the document is embedded within the document itself and is managed within the document parameters) |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Records Management |
Defines the set of capabilities to support the storage, protection, archiving, classification and retirement of documents and information. |
Digital Rights Management |
Defines the set of capabilities that support the claim and ownership of intellectual capital and artifacts belonging to an organization. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Records Management |
Defines the set of capabilities to support the storage, protection, archiving, classification and retirement of documents and information. |
Document Classification |
Defines the set of capabilities that support the categorization of documents and artifacts, both electronic and physical. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Records Management |
Defines the set of capabilities to support the storage, protection, archiving, classification and retirement of documents and information. |
Document Retirement |
Defines the set of capabilities that support the termination or cancellation of documents and artifacts used by an organization and its stakeholders. |
| SRM |
Digital Asset Services |
The Digital Asset Services Domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. |
Records Management |
Defines the set of capabilities to support the storage, protection, archiving, classification and retirement of documents and information. |
Record Linking / Association |
Defines the set of capabilities that support the correlation between logical data and information sets. |
| SRM |
Process Automation Services |
The Process Automation Services Domain defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, and maintaining liaison throughout the business cycle of an organization. |
Routing and Scheduling |
Defines the set of capabilities for the automatic directing, assignment, or allocation of time for a particular action or event. |
Inbound Correspondence Management |
Defines the set of capabilities for the management of externally initiated communication between an organization and its stakeholders. |
| SRM |
Process Automation Services |
The Process Automation Services Domain defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, and maintaining liaison throughout the business cycle of an organization. |
Routing and Scheduling |
Defines the set of capabilities for the automatic directing, assignment, or allocation of time for a particular action or event. |
Outbound Correspondence Management |
Defines the set of capabilities for the management of internally initiated communication between an organization and its stakeholders. |
| SRM |
Process Automation Services |
The Process Automation Services Domain defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, and maintaining liaison throughout the business cycle of an organization. |
Tracking and Workflow |
Defines the set of capabilities for automatic monitoring and routing of documents to the users responsible for working on them to support each step of the business cycle. |
Case Management |
Defines the set of capabilities for managing the life cycle of a particular claim or investigation within an organization to include creating, routing, tracing, assignment and closing of a case as well as collaboration among case handlers. |
| SRM |
Process Automation Services |
The Process Automation Services Domain defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, and maintaining liaison throughout the business cycle of an organization. |
Tracking and Workflow |
Defines the set of capabilities for automatic monitoring and routing of documents to the users responsible for working on them to support each step of the business cycle. |
Conflict Resolution |
Defines the set of capabilities that support the conclusion of contention or differences within the business cycle. |
| SRM |
Process Automation Services |
The Process Automation Services Domain defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, and maintaining liaison throughout the business cycle of an organization. |
Tracking and Workflow |
Defines the set of capabilities for automatic monitoring and routing of documents to the users responsible for working on them to support each step of the business cycle. |
Process Tracking |
Defines the set of capabilities to allow the monitoring of activities within the business cycle. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Collaboration |
Defines the set of capabilities that allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization. |
Document Library |
Defines the set of capabilities that support the grouping and archiving of files and records on a server. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Collaboration |
Defines the set of capabilities that allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization. |
Email |
Defines the set of capabilities that support the transmission of memos and messages over a network. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Collaboration |
Defines the set of capabilities that allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization. |
Shared Calendaring |
Defines the set of capabilities that allow an entire team as well as individuals to view, add and modify each other’s schedules, meetings and activities. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Collaboration |
Defines the set of capabilities that allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization. |
Task Management |
Defines the set of capabilities that support a specific undertaking or function assigned to an employee. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Collaboration |
Defines the set of capabilities that allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization. |
Threaded Discussions |
Defines the set of capabilities that support the running log of remarks and opinions about a given topic or subject. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Communication |
Defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. |
Audio Conferencing |
Defines the set of capabilities that support audio communications sessions among people who are geographically dispersed. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Communication |
Defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. |
Community Management |
Defines the set of capabilities that support the administration of online groups that share common interests. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Communication |
Defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. |
Computer / Telephony Integration |
Computer / Telephony Integration - defines the set of capabilities that support the connectivity between server hardware, software and telecommunications equipment into a single logical system.
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| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Communication |
Defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. |
Event / News Management |
Defines the set of capabilities that monitor servers, workstations and network devices for routine and non-routine events. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Communication |
Defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. |
Instant Messaging |
Defines the set of capabilities that support keyboard conferencing over a Local Area Network or the internet between two or more people. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Communication |
Defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. |
Real-Time / Chat |
Defines the set of capabilities that support the conferencing capability between two or more users on a local area network or the internet. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Communication |
Defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. |
Video Conferencing |
Defines the set of capabilities that support video communications sessions among people who are geographically dispersed. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Communication |
Defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. |
Voice Communications |
Provide telephony or other voice communications. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Forms Management |
Defines the set of capabilities that support the creation, modification and usage of physical or electronic documents used to capture information within the business cycle. |
Forms Creation |
Defines the set of capabilities that support the design and generation of electronic or physical forms and templates for use within the business cycle by an organization and its stakeholders. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Forms Management |
Defines the set of capabilities that support the creation, modification and usage of physical or electronic documents used to capture information within the business cycle. |
Forms Modification |
Defines the set of capabilities that support the maintenance of electronic or physical forms, templates and their respective elements and fields. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Search |
Defines the set of capabilities that support the probing and lookup of specific data from a data source. |
Query |
Defines the set of capabilities that support retrieval of records that satisfy specific query selection criteria. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Search |
Defines the set of capabilities that support the probing and lookup of specific data from a data source. |
Classification (Search) |
Defines the set of capabilities that support selection and retrieval of records organized by shared characteristics in content or context. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Search |
Defines the set of capabilities that support the probing and lookup of specific data from a data source. |
Pattern Matching |
Defines the set of capabilities that support retrieval of records generated from a data source by imputing characteristics based on patterns in the content or context. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Search |
Defines the set of capabilities that support the probing and lookup of specific data from a data source. |
Precision / Recall Ranking |
Defines the set of capabilities that support selection and retrieval of records ranked to optimize precision against recall. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Audit Trail Capture and Analysis |
Support the identification and monitoring of activities within an application, system, or network |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Verification |
Defines the set of capabilities that support the confirmation of authority to enter a computer system, application or network. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Role / Privilege Management |
Defines the set of capabilities that support the granting of abilities to users or groups of users of a computer, application or network. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Identification and Authentication |
Support obtaining information about those parties attempting to log on to a system or application for security purposes and the validation of those users |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Access Control |
Support the management of permissions for logging onto
a computer, application, service, or network; includes
user management and role/privilege management |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Digital Signature Management |
Use and management of electronic signatures to support
authentication and data integrity; includes public key
infrastructure (PKI) |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Cryptography |
Support the use and management of ciphers, including encryption and decryption processes, to ensure confidentiality and integrity of data |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Intrusion Detection |
Support the detection of unauthorized access to a government information system |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
User Management |
Defines the set of capabilities that support the administration of computer, application and network accounts within an organization. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Intrusion Prevention |
Includes penetration testing and other measures to prevent unauthorized access to a government information system |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Incident Response |
Provides active response and remediation to a security incident that has allowed unauthorized access to a government information system |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Certification and Accreditation |
Supports the certification and accreditation (C&A) of
federal information systems, as described in NIST
SP800-37. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
FISMA Management and Reporting |
Support management and reporting of compliance with the Federal Information Security Management Act of 2002 |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Security Management |
Defines the set of capabilities that support the protection of an organization's hardware-software and related assets. |
Virus Protection |
Provides anti-virus service to prevent, detect, and remediate infection of government computing assets |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Systems Management |
Defines the set of capabilities that support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets. |
License Management |
Defines the set of capabilities that support the purchase, upgrade and tracking of legal usage contracts for system software and applications. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Systems Management |
Defines the set of capabilities that support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets. |
Remote Systems Control |
Defines the set of capabilities that support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Systems Management |
Defines the set of capabilities that support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets. |
Software Distribution |
Defines the set of capabilities that support the propagation, installation and upgrade of written computer programs, applications and components. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Systems Management |
Defines the set of capabilities that support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets. |
System Resource Monitoring |
Defines the set of capabilities that support the balance and allocation of memory, usage, disk space and performance on computers and their applications. |
| SRM |
Support Services |
The Support Services Domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. |
Systems Management |
Defines the set of capabilities that support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets. |
Issue Tracking |
Receive and track user-reported issues and problems in using IT systems, including help desk calls.
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