OCC and Operation HOPE Sign Agreement on Hurricane Relief

WASHINGTON, DC -- The Office of the Comptroller of the Currency (OCC) and Operation HOPE, Inc. signed an agreement today to assist victims of the recent Gulf Coast hurricanes who have been financially displaced.

In connection with the Federal Emergency Management Agency (FEMA), Operation HOPE, Inc., has established, among other things, HOPE call centers as the point of entry for calls to a national toll-free number:  (888) 388-HOPE (4673).  The OCC agreement with Operation HOPE enables victims of the Gulf Coast hurricanes to contact the OCC’s Customer Assistance Group (CAG) in Houston, Texas to provide guidance on national bank matters such as information about accounts, lost financial records, ATM cards, direct deposits, and how to contact a national bank branch. 

“We are committed to helping those affected by the Gulf Coast hurricanes,” said Comptroller of the Currency John C. Dugan.  “Our staff is anxious to help and looks forward to working with Operation HOPE to help those in need.”

In addition to calling the HOPE call centers, customers also may reach one of OCC's Customer Assistance Specialists by calling CAG's toll-free lines:  800-613-6743.

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The Office of the Comptroller of the Currency was created by Congress to charter national banks, to oversee a nationwide system of banking institutions, and to assure that national banks are safe and sound, competitive and profitable, and capable of serving in the best possible manner the banking needs of their customers.