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Glossary
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Term
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Definition
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GRIEVANCE
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A complaint about the way your Medicare health plan is giving care. For example, you may file a grievance if you have a problem calling the plan or if you are unhappy with the way a staff person at the plan has behaved toward you. A grievance is not the way to deal with a complaint about a treatment decision or a service that is not covered (see Appeal).
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Data Last Updated: April 10, 2007
Page Last Updated: March 19, 2008
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