June 20, 1997 GSBCA 14150-RELO In the Matter of PIERRE S. WARE Pierre S. Ware, Panama City, FL, Claimant. Judy Hughes, Travel Policy, Defense Finance and Accounting Service, Columbus, OH, appearing for Department of Defense. GOODMAN, Board Judge. Claimant, Pierre S. Ware, is a civilian employee of the Department of the Navy. In October 1995, he made a permanent change of station move from Newport News, Virginia, to Panama City, Florida. The purchaser of Mr. Ware's residence financed the transaction through the Department of Veterans Affairs (VA). Among other closing costs, the claimant paid the following: Loan Origination Fee $1,324.50 Title Insurance (Lender's) 266.00 Recording Fees (Mortgage and Deed) 32.00 City/County Tax/Stamps 131.20 State Tax/Stamps 393.60 Survey 165.00 These costs were disallowed by Mr. Ware's activity, the Naval Surface Warfare Center (NSWC). In their opinion, the expenses are those normally paid by the buyer of a home, and it is not the customary practice in Virginia for sellers to pay buyer's closing costs. Claimant has requested that this Board review the agency's decision. Both claimant and the agency have submitted additional information in an attempt to clarify whether the payment of such closing costs is customarily made by the seller in Newport News, Virginia, and claimant has asked for a determination whether the information is sufficient to establish this custom. If so, the agency has stated payment is recommended, since "the expenses are reasonable in amount and clearly allowable under the provisions of the Joint Travel Regulations . . . ." The Joint Travel Regulations, which supplement the Federal Travel Regulation and apply to federal civilian employees of the Department of Defense, allows the agency to reimburse the items in question "in connection with the sale . . . of a residence, provided they are customarily paid by the seller of a residence in the locality of the old official PDS [permanent duty station] . . . ." JTR C14002-A.4.a. In making the initial determination that such items were not customarily paid by the seller, the agency's Office of General Counsel contacted Ms. Virginia Holman at the Department of Housing and Urban Development (HUD) in Richmond, Virginia. Ms. Holman stated that while the sellers may pay the buyer's closing costs in the Newport News, Virginia, area, this is negotiable. Thus, by assuming the buyer's costs, the seller is reducing the selling price of the residence. She cited a decision of the Comptroller General on this issue, which held that when payment of such costs by the seller is not customary, the payment by seller of closing costs is actually a price concession for which the agency will not reimburse the employee. However, she also stated that her office does not keep information on VA loans, and she was therefore unable to provide accurate information concerning the customary practices for VA financed homes. The agency also supplied a letter that they recently received regarding a similar case involving a VA loan, which reads, in relevant part: VA does not have a list of customary closing costs that may be paid by the seller. VA allows sellers to pay a portion or all closing costs on a VA transaction, as long as the amount paid by the seller does not exceed 4 percent of the reasonable value of the property. In the absence of a list of clearly defined customary closing costs for VA financed homes, the agency recommended that Mr. Ware contact some realtors in the Newport News area and obtain a letter from each stating the local customary practices. Mr. Ware obtained two letters from realtors in the Newport News/Hampton, Virginia, area which read, in relevant part as follows: This is to inform you that in the state of Virginia it is customary for the Seller(s) of property to pay purchaser[']s closing costs and discount points in relation to the purchase of that home. * * * * * Regarding the sale of residential real estate on the Virginia Peninsula, It is a fairly normal practice . . . that 95% of the time the seller of a home will pay the closing cost of the buyer . . . . When questions of local custom arise, as in other matters, the burden is on the claimant to show why he or she should prevail. 48 CFR 6104.4(c) (1996); Christopher L. Chretian, GSBCA 13704-RELO, 97-1 BCA  28,701 (1996). Mr. Ware has met this burden. Through the information supplied by both the agency and Mr. Ware, Mr. Ware has demonstrated that in Hampton, Virginia, it was customary for the seller of residential real estate to pay the closing costs for which he seeks reimbursement. As the agency has stated that the amounts of the costs claimed are reasonable, Mr. Ware is entitled to reimbursement of the amounts claimed. _______________________ ALLAN H. GOODMAN Board Judge