The gas springs (part no.
14724-007) failed to hold the processing carousel cover open and the lid fell and hit the customer in the head.
No permanent injury reported.
The gas springs on the lid were replaced to resolve the issue.
Tsb 83-069 was released worldwide in december, 1999 to the field service organizations to proactively replace the gas springs during the next service call as deterioration of the part is noted.
Additionally, a product information letter (pi 1002-2000) was issued january 13, 2000 to notify customers that the gas springs may lose their ability to completely support the weight of the processing center cover due to wear and tear from day to day operations.
The letter instructs the customer to use caution when opening the processing center cover as it may unexpectedly close.
The customer stated that they do not know when they received the product information letter.
This is the final report.
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