Revised Document and Posting Date: December 1, 2006 This document supersedes the document posted on October 30, 2006 Section 1 Metrics: Community Adoption Compliance Requirement: Adopt NIMS at the community level for all government departments and agencies; as well as promote and encourage NIMS adoption by associations, utilities, non-governmental organizations (NGOs) and private sector incident management and response organizations. 1. Has the local/tribal jurisdiction formally adopted NIMS as the all-hazards, incident management system for implementation by all jurisdictional-level departments and/or agencies? [ ] Yes [ ] No If "Yes," what legal authority was used to adopt NIMS: [Check all that apply.] [ ] Executive Order [ ] Proclamation [ ] Resolution [ ] Legislation [ ] Other legal authority, explain: [ ] If "No," which of the following impedes adoption: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Funding [ ] Exercise [ ] Education [ ] Other impediments, explain: [ ] 2. For each of the following, indicate to which groups and with which methods the local/tribal jurisdiction has promoted and encouraged the adoption of NIMS: [Check all that apply.] Associations (e.g., professional organization or trade associations) [ ] Meetings (e.g. committees, conferences, working groups, etc.) [ ] Mailings (e.g. newsletters, letters, etc.) [ ] Email or other electronic means (e.g., websites) [ ] Exercises (e.g., drills, tabletop, full-scale) [ ] Other methods used to promote and encourage the adoption of NIMS [ ] Not applicable Critical Infrastructure [ ] Meetings (e.g. committees, conferences, working groups, etc.) [ ] Mailings (e.g. newsletters, letters, etc.) [ ] Email or other electronic means (e.g., websites) [ ] Exercises (e.g., drills, tabletop, full-scale) [ ] Other methods used to promote and encourage the adoption of NIMS [ ] Not applicable Utilities (e.g., transportation, electric, water) [ ] Meetings (e.g. committees, conferences, working groups, etc.) [ ] Mailings (e.g. newsletters, letters, etc.) [ ] Email or other electronic means (e.g., websites) [ ] Exercises (e.g., drills, tabletop, full-scale) [ ] Other methods used to promote and encourage the adoption of NIMS [ ] Not applicable Private sector incident management and response organizations [ ] Meetings (e.g. committees, conferences, working groups, etc.) [ ] Mailings (e.g. newsletters, letters, etc.) [ ] Email or other electronic means (e.g., websites) [ ] Exercises (e.g., drills, tabletop, full-scale) [ ] Other methods used to promote and encourage the adoption of NIMS [ ] Not applicable Non-governmental organizations (NGOs) [ ] Meetings (e.g. committees, conferences, working groups, etc.) [ ] Mailings (e.g. newsletters, letters, etc.) [ ] Email or other electronic means (e.g., websites) [ ] Exercises (e.g., drills, tabletop, full-scale) [ ] Other methods used to promote and encourage the adoption of NIMS [ ] Not applicable Describe efforts to promote and encourage NIMS adoption: [ ] Which of the following impedes the promotion and encouragement of NIMS adoption: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Funding [ ] Training [ ] Exercise [ ] Education [ ] Other impediments, explain: [ ] NEW FOR FY07 Compliance Requirement: Designate a single point of contact within the local/tribal jurisdiction to serve as the principal coordinator for NIMS implementation. 3. Has the local/tribal jurisdiction designated a single point of contact with the authority to serve as the principal coordinator for overall NIMS implementation? [ ] Yes [ ] No If "Yes," who has been designated? _____________________ (Name, Title, Email Address, Phone Number, and Mailing Address) What was the date of appointment? _____________________ If "No," when will the local/tribal jurisdiction designate a single point of contact for NIMS implementation? ______________ (Date) Which of the following impedes designating a single point of contact for NIMS implementation: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Funding [ ] Training [ ] Education [ ] Other impediments, explain: [ ] Section 2 Metrics: Command and Management Compliance Requirement: Incident Command System (ICS): Manage all emergency incidents and preplanned (recurring/special) events in accordance with ICS organizational structures, doctrine and procedures, as defined in NIMS. ICS implementation must include the consistent application of Incident Action Planning and Common Communications Plans, as appropriate. 1. Does the local/tribal jurisdiction implement NIMS-prescribed ICS for all-hazards incident response? [ ] Yes [ ] No If "No," which of the following impedes implementation: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Exercise [ ] Other impediments, explain: [ ] 2. Does the local/tribal jurisdiction implement NIMS-prescribed ICS for managing preplanned events? [ ] Yes [ ] No If "No," which of the following impedes implementation: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] 3. Does ICS implementation include the consistent application of incident action planning? [ ] Yes [ ] No If "No," which of the following impedes the consistent application of incident action planning: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Exercise [ ] Other impediments, explain: [ ] 4. Does ICS implementation include the consistent application of common communications plans? [ ] Yes [ ] No If "No," which of the following impedes the consistent application of common communication plans: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Exercise [ ] Other impediments, explain: [ ] 5. Do incident action plans incorporate the following ICS concepts: Designation of measurable objectives [ ] Yes [ ] No If "No," explain: [ ] Designation of command staff positions [ ] Yes [ ] No If "No," explain: [ ] Manageable span of control [ ] Yes [ ] No If "No," explain: [ ] Clear chain of command [ ] Yes [ ] No If "No," explain: [ ] Use of plain language [ ] Yes [ ] No If "No," explain: [ ] 6. Do Common Communication Plans address: Utilization of communications equipment and facilities assigned to the incident [ ] Yes [ ] No If "No," explain: [ ] Installation of and testing of all communications equipment [ ] Yes [ ] No If "No," explain: [ ] Supervision and operation of the incident communications [ ] Yes [ ] No If "No," explain: [ ] Distribution and recovery of communications equipment assigned to incident personnel [ ] Yes [ ] No If "No," explain: [ ] Maintenance and repair of communications equipment on site [ ] Yes [ ] No If "No," explain: [ ] Compliance Requirement: Multi-agency Coordination System: Coordinate and support emergency incident and event management through the development and use of integrated multi-agency coordination systems, i.e. - develop and maintain connectivity capability between local Incident Command Posts (ICPs), local 911 Centers, local Emergency Operations Centers (EOCs), and the state/territorial EOC. 7. Which of the following does the state/territory provide to encourage the use of multi-agency coordination systems (MACS): [Check all that apply.] Framework (e.g., organizational capacities, state EOPs, state disaster plans) [ ] Yes [ ] No If "No," explain: [ ] Training Curriculum [ ] Yes [ ] No If "No," explain: [ ] Exercises [ ] Yes [ ] No If "No," explain: [ ] 8. Does the local/tribal jurisdiction designate or utilize a MACS for: Preplanned Events (Recurring/Special) [ ] Yes [ ] No If "Yes," explain how a MACS has been successfully utilized to manage preplanned events: [ ] Incident-specific Hazards [ ] Yes [ ] No If "Yes," explain how a MACS has been successfully utilized to manage incident-specific hazards: [ ] No-notice Events [ ] Yes [ ] No If "Yes," explain how a MACS has been successfully utilized to manage no-notice events: [ ] Specific Events [ ] Yes [ ] No If "Yes," explain how a MACS has been successfully utilized to manage specific events: [ ] Which of the following impedes establishing a MACS: [Check all that apply.] [ ] Plans [ ] Policy [ ] Training [ ] Organization [ ] Personnel [ ] Funding [ ] Other impediments, explain: [ ] 9. Which of the following primary functions is coordinated by a local/tribal MACS: [Check all that apply.] [ ] Situation assessment [ ] Critical resource acquisition and allocation [ ] Local/tribal, state/territory, and Federal disaster support [ ] Coordination with elected and appointed officials [ ] Coordination of summary information [ ] Incident priority determination [ ] Other functions that local/tribal MACS provide, explain: [ ] Compliance Requirement: Public Information System: Implement processes, procedures, and/or plans to communicate timely, accurate information to the public during an incident through a Joint Information System and Joint Information Center. 10. Does the local/tribal jurisdictional Emergency Operations Plan (EOP) include processes and procedures for utilizing a Public Information System (PIS), including establishment of a Joint Information System (JIS) and a Joint Information Center (JIC) as incidents dictate? [ ] Yes [ ] No If "Yes," how many individuals are trained in utilizing the PIS [ ] out of a total of [ ]? If "No," explain: [ ] Which of the following impedes the inclusion of processes and procedures for utilizing a PIS into the local/tribal jurisdictional EOP: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] NEW FOR FY07 Compliance Requirement: Ensure that the Public Information System can gather, verify, coordinate, and disseminate information during an incident. 11. During incidents, can the local/tribal Public Information System gather, verify, coordinate, and disseminate the following types of information: [Check all that apply.] Critical Emergency Information [ ] Gather [ ] Verify [ ] Coordinate [ ] Disseminate Crisis Communication [ ] Gather [ ] Verify [ ] Coordinate [ ] Disseminate Public Affairs [ ] Gather [ ] Verify [ ] Coordinate [ ] Disseminate Other types of information [ ] Gather [ ] Verify [ ] Coordinate [ ] Disseminate Section 3 Metrics: Preparedness Planning Compliance Requirement: Establish the community's NIMS baseline against the FY05 and FY06 implementation requirements. 1. Has the local/tribal jurisdiction established a NIMS baseline for FY05 and/or FY06? [ ] Yes [ ] No If "Yes," what tool was used? [ ] NIMCAST [ ] Other, explain: [ ] If "No," explain: [ ] Which of the following impedes establishing a NIMS baseline: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] Compliance Requirement: Develop and implement a system to coordinate all Federal preparedness funding to implement the NIMS across the local/tribal jurisdictions. 2. Has the local/tribal jurisdiction utilized Federal preparedness funds to improve NIMS preparedness and response activities? [ ] Yes [ ] No If "Yes," indicate the Federal preparedness funding sources used? [ ] DHS, specify funding sources: [ ] [ ] Other Federal preparedness funding If "No," explain: [ ] Which of the following impedes utilizing Federal preparedness funds to improve activities: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] Compliance Requirement: Revise and update plans and SOPs to incorporate NIMS components, principles, and policies, to include planning, training, response, exercises, equipment, evaluation, and corrective actions. 3. Indicate in the table below the number of local/tribal jurisdictional departments and/or agencies with an emergency management or emergency response function that have incorporated NIMS into the following activities: Planning [ ] Number of departments and/or agencies that have incorporated NIMS [ ] Total number of departments and/or agencies Training Programs [ ] Number of departments and/or agencies that have incorporated NIMS [ ] Total number of departments and/or agencies Response Activities [ ] Number of departments and/or agencies that have incorporated NIMS [ ] Total number of departments and/or agencies Exercise Program [ ] Number of departments and/or agencies that have incorporated NIMS [ ] Total number of departments and/or agencies Equipment Acquisition [ ] Number of departments and/or agencies that have incorporated NIMS [ ] Total number of departments and/or agencies Evaluations [ ] Number of departments and/or agencies that have incorporated NIMS [ ] Total number of departments and/or agencies Corrective Actions [ ] Number of departments and/or agencies that have incorporated NIMS [ ] Total number of departments and/or agencies 4. To what extent have the following NIMS concepts and principles been incorporated into incident management policies and SOPs/SOGs? Flexibility [ ] Not Incorporated [ ] Partially Incorporated [ ] Fully Incorporated Scalability [ ] Not Incorporated [ ] Partially Incorporated [ ] Fully Incorporated Standardization [ ] Not Incorporated [ ] Partially Incorporated [ ] Fully Incorporated Interoperability & Compatibility [ ] Not Incorporated [ ] Partially Incorporated [ ] Fully Incorporated Compliance Requirement: Participate in and promote intrastate and interagency mutual aid agreements, to include agreements with the private sector and non-governmental organizations. 5. The local/tribal jurisdiction participates in the following types of mutual aid agreements: [Check all that apply.] [ ] Intrastate [ ] Interagency [ ] None If "None," explain: [ ] Which of the following impedes participation in intrastate and interagency mutual aid agreements: [Check all that apply.] [ ] Plans [ ] Policy [ ] Training [ ] Organization [ ] Personnel [ ] Funding [ ] Other impediments, explain: [ ] 6. What actions have been taken by the local/tribal jurisdiction to promote intrastate and interagency mutual aid agreements: [Check all that apply.] [ ] Developed working groups and/or committees [ ] Signed Memorandum of Understanding/Memorandum of Agreement [ ] Engaged in regular correspondence via phone/email [ ] Developed mutual aid templates [ ] Other actions taken by the local/tribal jurisdiction to promote intrastate and interagency mutual aid agreements, explain: [ ] [ ] No actions have been taken, explain: [ ] Which of the following impedes promoting intrastate and interagency mutual aid agreements: [Check all that apply.] [ ] Plans [ ] Policy [ ] Training [ ] Organization [ ] Personnel [ ] Funding [ ] Other impediments, explain: [ ] 7. What actions have been taken by the local/tribal jurisdiction to promote mutual aid agreements with private sector and non-governmental organizations: [Check all that apply.] [ ] Developed working groups and/or committees [ ] Signed Memorandum of Understanding/Memorandum of Agreement [ ] Engaged in regular correspondence via phone/email [ ] Developed mutual aid templates [ ] Other actions taken by the local/tribal jurisdiction to promote mutual aid agreements with private sector and non-governmental organizations, explain: [ ] [ ] No actions have been taken, explain: [ ] 8. Indicate the types of mutual aid agreements that the local/tribal jurisdiction has trained and/or exercised: Training [ ] Interstate [ ] Intrastate [ ] Interagency Exercises [ ] Interstate [ ] Intrastate [ ] Interagency Section 4 Metrics: Preparedness Training Compliance Requirement: Complete IS-700 NIMS: An Introduction. Complete IS-800 NRP: An Introduction. Complete ICS 100 and ICS 200 Training. 1. In the following table, indicate the number of people trained in the following courses (out of the total number of people identified) the following training: [Gray boxes are not applicable.] IS-700 [ ] Entry-level first responders [ ] First line supervisors [ ] Emergency management and response personnel in middle management [ ] Emergency management and response personnel in command and general staff IS-800 [ ] Emergency management and response personnel in middle management [ ] Emergency management and response personnel in command and general staff ICS-100 [ ] Entry-level first responders [ ] First line supervisors [ ] Emergency management and response personnel in middle management [ ] Emergency management and response personnel in command and general staff [ ] Personnel trained as trainers ICS-200 [ ] Entry-level first responders [ ] First line supervisors [ ] Emergency management and response personnel in middle management [ ] Emergency management and response personnel in command and general staff [ ] Personnel trained as trainers ICS-300 [ ] Emergency management and response personnel in middle management [ ] Emergency management and response personnel in command and general staff [ ] Personnel trained as trainers ICS-400 [ ] Emergency management and response personnel in middle management [ ] Emergency management and response personnel in command and general staff [ ] Personnel trained as trainers 2. Does the local/tribal jurisdiction document training status of personnel from: Local jurisdictions [ ] Yes [ ] No Tribal jurisdictions [ ] Yes [ ] No [ ] Not applicable Other emergency response organizations [ ] Yes [ ] No Section 5 Metrics: Preparedness Exercises Compliance Requirement: Incorporate NIMS/ICS into all local/tribal and regional training and exercises. 1. Into which of the following activities are NIMS/ICS incorporated: Local Level [ ] Training [ ] Exercises Tribal Level [ ] Training [ ] Exercises Sub-State Regional Level [ ] Training [ ] Exercises Which of the following impedes incorporating NIMS/ICS into local/tribal and regional training and exercises: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] Compliance Requirement: Participate in an all-hazard exercise program based on NIMS that involves responders from multiple disciplines and multiple jurisdictions. 2. Indicate the number of exercises of each type (out of the total number of exercises) that evaluate NIMS implementation during the exercise: [ / ] Drills [ / ] Tabletop Exercises (TTX) [ / ] Functional Exercises (FE) [ / ] Full-Scale Exercises (FSE) [ / ] Other types of exercises in which NIMS has been implemented, explain: [ ] Which of the following NIMS components are evaluated through the exercises: [Check all that apply.] [ ] Preparedness [ ] Communication and Information Management [ ] Resource Management [ ] Command and Management [ ] Mutual Aid [ ] Interoperability [ } Participation of non-governmental organizations (NGOs) and private industry [ ] Other NIMS-related components: [ ] How have these exercises been evaluated for effectiveness of NIMS implementation during each exercise? Explain: [ ] Which of the following impedes evaluating NIMS implementation during exercises: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] 3. Does the local/tribal jurisdiction have a comprehensive exercise program? [ ] Yes [ ] No If "No," which of the following impedes developing a comprehensive exercise program: [Check all that apply.] [ ] Plans [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] 4. Indicate the number of functional exercises that involve a multi-disciplinary and/or multi-jurisdictional component: Number of Exercises [ ] Multi-disciplinary [ ] Multi-jurisdictional Of these, in which of the following types of exercises has NIMS been implemented as the all-hazards, incident management system: [Check all that apply.] Multi-disciplinary [ ] Drills [ ] Tabletop Exercises [ ] Functional Exercises [ ] Full-Scale Exercises [ ] Other Multi-jurisdictional [ ] Drills [ ] Tabletop Exercises [ ] Functional Exercises [ ] Full-Scale Exercises [ ] Other Explain how these exercises evaluate the effectiveness of NIMS implementation during each exercise: [ ] What number of exercises used HSEEP methodology? (Out of total number of exercises) [ / ] If the local/tribal jurisdiction does not participate in multi-jurisdictional and/or multi-disciplinary, all-hazards exercises, explain: [ ] Which of the following disciplines are included in multi-disciplinary exercises that evaluate NIMS implementation: [Check all that apply.] [ ] Public Works [ ] Health and Medical [ ] Fire/Hazardous Materials (HAZMAT) [ ] Emergency Medical Services (EMS) [ ] Law Enforcement [ ] Search and Rescue [ ] Animal Control and Veterinary Health [ ] Incident Management [ ] Other disciplines, explain: [ ] Which of the following impedes the implementation of NIMS in training and exercises: [Check all that apply.] [ ] Plans [ ] Policy [ ] Equipment [ ] Funding [ ] Education [ ] Other impediments, explain: [ ] Compliance Requirement: Incorporate corrective actions into preparedness and response plans and procedures. 5. Do local/tribal jurisdictional departments and/or agencies develop after action reports and/or lessons learned following exercises? [ ] Yes [ ] No If "No," explain: [ ] Which of the following impedes developing after action reports and/or lessons learned: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] 6. Local/tribal jurisdictions incorporate corrective action plans, after action reports, and/or lessons learned into which of the following: [Check all that apply.] [ ] Preparedness plans [ ] Response plans [ ] Response procedures [ ] Recovery plans and procedures [ ] None, explain: [ ] Which of the following impedes incorporating corrective action plans, after action reports, and/or lessons learned: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Funding [ ] Education [ ] Training [ ] Other impediments, explain: [ ] 7. Does the local/tribal jurisdiction utilize improvement plans and after action reports to maintain a Corrective Action Program/Remedial Action Management Program (RAMP)? [ ] Yes [ ] No If "No," explain: [ ] Section 6 Metrics: Resource Management Compliance Requirement: Inventory community response assets to conform to homeland security resource typing standards. 1. Has the local/tribal jurisdiction inventoried its response resources? [ ] Yes [ ] No If "No," which of the following impedes inventorying response assets: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Equipment [ ] Training [ ] Funding [ ] Education [ ] Other impediments, explain: [ ] 2. Has the local/tribal jurisdiction developed a response asset inventory? [ ] Yes [ ] No If "No," which of the following impedes developing a response asset inventory: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Equipment [ ] Training [ ] Funding [ ] Education [ ] Other impediments, explain: [ ] 3. Does the local/tribal jurisdiction use resource typing for response assets? [ ] Yes [ ] No If "Yes," has the local/tribal jurisdiction typed its response assets to conform to DHS standards, as identified by the NIC? [ ] Yes [ ] No If "No," explain: [ ] NEW FOR FY07 Compliance Requirement: Validate that the inventory of response assets conforms to homeland security resource typing standards and provide to the state/territory as required. 4. Has the local/tribal jurisdiction validated the inventory of response assets? [ ] Yes [ ] No If "Yes," does the inventory conform to homeland security resource typing standards? [ ] Yes [ ] No If "No," does the local/tribal jurisdiction have plans to: Build or adopt a database to serve as a response asset inventory [ ] Yes [ ] No Identify resources for a response asset inventory [ ] Yes [ ] No Compile data and expand the response asset inventory [ ] Yes [ ] No Compliance Requirement: To the extent permissible by law, ensure that relevant national standards and guidance to achieve equipment, communication and data interoperability are incorporated into local/tribal acquisition programs. 5. To what extent does the local/tribal jurisdiction require its acquisitions and purchases to adopt interoperable standards: Equipment [ ] Not Required [ ] Partially Required [ ] Fully Required Communications [ ] Not Required [ ] Partially Required [ ] Fully Required Data [ ] Not Required [ ] Partially Required [ ] Fully Required Which of the following impedes acquisitions and purchases from adopting interoperable standards: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Equipment [ ] Training [ ] Exercise [ ] Funding [ ] Education [ ] Other impediments, explain: [ ] 6. To what extent does the local/tribal jurisdiction's current acquisition program incorporate the Standard Equipment List (SEL) and other Federal equipment standards when purchasing interoperable equipment: [ ] Not Incorporated [ ] Partially Incorporated [ ] Fully Incorporated NEW FOR FY07 Compliance Requirement: Utilize the state/territory response asset inventory for Intra-State Mutual Aid requests, exercises, and actual events. 7. Does the local/tribal jurisdiction utilize a response asset inventory for: Mutual Aid Requests [ ] Yes [ ] No If "No," explain: [ ] Exercises [ ] Yes [ ] No If "No," explain: [ ] Actual Events [ ] Yes [ ] No If "No," explain: [ ] Section 7 Metrics: Communication and Information Management Compliance Requirement: Apply standardized and consistent terminology, including the establishment of plain language communications standards across the public safety sector. 1. During a multi-jurisdictional and/or multi-agency event, to what extent does the local/tribal jurisdiction implement the following communication standards: Plain Language [ ] Not Implemented [ ] Partially Implemented [ ] Fully Implemented Standardized terminology in response operations [ ] Not Implemented [ ] Partially Implemented [ ] Fully Implemented Standardized terminology in publications [ ] Not Implemented [ ] Partially Implemented [ ] Fully Implemented Which of the following impedes implementing communication standards: [Check all that apply.] [ ] Plans [ ] Policy [ ] Personnel [ ] Equipment [ ] Training [ ] Exercise [ ] Funding [ ] Education [ ] Other impediments, explain: [ ] NEW FOR FY07 Compliance Requirement: Develop systems, tools, and processes to present consistent and accurate information to incident managers at all levels (e.g., common operating picture). 2. Which of the following has the local/tribal jurisdiction developed to present consistent and accurate information during an incident: Communications [ ] Systems [ ] Tools [ ] Processes Intelligence [ ] Systems [ ] Tools [ ] Processes Information Management [ ] Systems [ ] Tools [ ] Processes Information Sharing [ ] Systems [ ] Tools [ ] Processes Resource Status [ ] Systems [ ] Tools [ ] Processes