| CARRIER NAME | GALLUP MOVING & STORAGE | GATEWAYS INTERNATIONAL | GLOBAL VANS LINES | GRAEBEL VAN LINES INC | GREENMOUNT MOVING & STG INC | GUARDIAN STORAGE INC |
| SCAC | GLMN-D | GWYI-D | GLUL-D | GRVI-D | GRMT-D | GRSO-D |
| APPROVAL DATE | 860829 | 890410 | 880203 | 861021 | 861030 | 950327 |
| INDEX | UNINDEXED | UNINDEXED | 99.170535 | 101.257536 | 100.2055 | UNINDEXED |
| NO. OF GSA FORMS 3080 | 1 | 1 | 59 | 290 | 43 | 1 |
| RATE OF RETURN | 100.00 | 6.30 | 22.00 | 38.70 | 36.40 | 100.00 |
| AVERAGE SCORES | ||||||
| RELOCATING EMPLOYEES' | ||||||
| QUALITY OF PACKING | 4.00 | 5.00 | 4.34 | 4.23 | 4.33 | 4.00 |
| DELIVERY WITHOUT DAMAGE | 5.00 | 5.00 | 4.03 | 4.06 | 4.09 | 2.00 |
| PERSONAL COURTESY | 4.00 | 5.00 | 4.58 | 4.53 | 4.40 | 4.00 |
| DELIVERY ON TIME | 5.00 | 4.00 | 4.37 | 4.56 | 4.44 | 4.00 |
| COMMUNICATING SERVICES | 5.00 | 2.00 | 4.29 | 4.40 | 4.37 | 4.00 |
| PROBLEM RESPONSIVENESS | 5.00 | 4.00 | 4.12 | 4.30 | 4.07 | 3.00 |
| OVERALL QUALITY | 5.00 | 4.00 | 4.22 | 4.32 | 4.23 | 4.00 |
| TRAFFIC MANAGERS' | ||||||
| COURTESY AT TRACING | 5.00 | 4.00 | 4.51 | 4.62 | 4.63 | 5.00 |
| COMMUNICATING CHANGES | 5.00 | 4.00 | 4.34 | 4.52 | 4.42 | 5.00 |
| CARRIER FLEXIBILITY | 5.00 | 4.00 | 4.44 | 4.39 | 4.56 | 5.00 |
| OVERALL QUALITY | 5.00 | 4.00 | 4.37 | 4.53 | 4.60 | 5.00 |
| WEIGHTED SCORES | ||||||
| QUALITY OF PACKING-1.0 | 4.0000 | 5.0000 | 4.3400 | 4.2300 | 4.3300 | 4.0000 |
| DELIVERY WITHOUT DAMAGE-1.0 | 5.0000 | 5.0000 | 4.0300 | 4.0600 | 4.0900 | 2.0000 |
| PERSONAL COURTESY-1.0 | 4.0000 | 5.0000 | 4.5800 | 4.5300 | 4.4000 | 4.0000 |
| DELIVERY ON TIME-1.0 | 5.0000 | 4.0000 | 4.3700 | 4.5600 | 4.4400 | 4.0000 |
| COMMUNICATING SERVICES-1.0 | 5.0000 | 2.0000 | 4.2900 | 4.4000 | 4.3700 | 4.0000 |
| PROBLEM RESPONSIVENESS-1.0 | 5.0000 | 4.0000 | 4.1200 | 4.3000 | 4.0700 | 3.0000 |
| OVERALL QUALITY-8.0 | 40.0000 | 32.0000 | 33.7600 | 34.5600 | 33.8400 | 32.0000 |
| COURTESY AT TRACING-0.5 | 2.5000 | 2.0000 | 2.2550 | 2.3100 | 2.3150 | 2.5000 |
| COMMUNICATING CHANGES-0.5 | 2.5000 | 2.0000 | 2.1700 | 2.2600 | 2.2100 | 2.5000 |
| CARRIER FLEXIBILITY-0.5 | 2.5000 | 2.0000 | 2.2200 | 2.1950 | 2.2800 | 2.5000 |
| OVERALL QUALITY-2.5 | 12.5000 | 10.0000 | 10.9250 | 11.3250 | 11.5000 | 12.5000 |
| CARRIER RAW SCORE | 88.0000 | 73.0000 | 77.0600 | 78.7300 | 77.8450 | 73.0000 |
| PROGRAM AVERAGE | 77.6950 | 77.6950 | 77.6950 | 77.6950 | 77.6950 | 77.6950 |
| CALCULATED INDEX | NONE | NONE | 99.1827 | 101.3321 | 100.1931 | NONE |
| REPORTED INDEX | UNINDEXED | UNINDEXED | 99.18 | 101.33 | 100.19 | UNINDEXED |
| NOTES (See Introduction) |
1 | 2 | 1 | |||
| SHIPMENT & CLAIM DATA | ||||||
| TOTAL SHIPMENTS | 1 | 16 | 268 | 750 | 118 | 1 |
| AVERAGE WEIGHT PER SHIPMENT | 10200 | 5129 | 8059 | 9176 | 8189 | 12250 |
| AVERAGE COST PER 100 POUNDS | 35.21 | 102.61 | 58.96 | 59.39 | 47.29 | 51.38 |
| TOTAL CLAIMS | 0 | 0 | 65 | 127 | 20 | 1 |
| CLAIM RATIO | 0.00% | 0.00% | 24.25% | 16.93% | 16.95% | 100.00% |
| AVERAGE AMOUNT CLAIMED | 0 | 0 | 836.45 | 582.48 | 537.05 | 420 |
| AVERAGE AMOUNT SETTLED | 0 | 0 | 312.17 | 267.2 | 726.7 | 295 |
| AVG AMT SETTLED PER POUND | 0 | 0 | 0.04 | 0.03 | 0.09 | 0.02 |
| AVG AMT CLAIMED PER POUND | 0 | 0 | 0.1 | 0.06 | 0.07 | 0.03 |