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Contents List of contributors vii Acknowledgments viii Overview: A rationale for needs analysis and needs analysis research 1 Michael H. Long I METHODOLOGICAL ISSUES Chapter 1 Methodological issues in learner needs analysis 19 Michael H. Long II THE PUBLIC SECTOR Chapter 2 Language Needs Analysis at the Societal Level 79 Richard D. Brecht & William. P. Rivers Chapter 3 Foreign language needs assessment in the US military 105 John A. Lett III THE OCCUPATIONAL SECTOR Chapter 4 Sources, methods and triangulation in needs analysis: A critical perspective in a case study of Waikiki hotel maids 127 Rebeca Jasso-Aguilar Chapter 5 Foreign language need of business firms 169 Sonja Vandermeeren Chapter 6 Evaluating the use of multiple sources and methods in needs analysis: A case study of journalists in the Autonomous Community of Catalonia (Spain) 182 Roger Gilabert Chapter 7 ``Feet speak louder than the tongue'': A preliminary analysis of language provisions for foreign professional footballers in the Netherlands 200 Eric Kellerman, Hella Koonen, & Monique van der Haagen IV THE ACADEMIC SECTOR Chapter 8 A task-based needs analysis of a tertiary Korean as a foreign language program 225 Craig Chaudron, Catherine J. Doughty, Youngkyu Kim, Dong-kwan Kong, Jinhwa Lee, Young-geun Lee, Michael H. Long, Rachel Rivers, Ken Urano V ANALYZING TARGET DISCOURSE Chapter 9 Collecting target discourse: The case of the US naturalization interview 265 Michelle Winn Chapter 10 A double shot 2% mocha latte, please, with whip: Service encounters in two coffee shops and at a coffee cart 305 Nicola J. Downey Bartlett Chapter 11 When small talk is a big deal: Sociolinguistic challenges in the workplace 344 Janet Holmes Index 373
Library of Congress Subject Headings for this publication:
Language and languages -- Study and teaching.
Needs assessment.