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Contextual Inquiry |
| Description :
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Contextual Inquiry is both a form of field study and a data analysis technique. The guiding principle is that users are to be studied in their normal working context. Users are studied as they execute ordinary work assignments. Experimenters following the contextual inquiry method observe users working and record both how the users work and the experimenters' interaction with the users. This recording can be hand-written notes or, if possible, through the use of video or audiotape recordings. The aim is to gather as much data as possible from the interviews for later analysis. |
| Advantages :
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Users are interviewed in their context, when doing their tasks, with as little interference from the interviewer as possible. This allows the researcher to understand and observe the context in which the system is used. |
| Disadvantages :
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| Contact :
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| Tool Type :
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Interview |
| References :
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1) Beyer, H. & Holtzblatt, K. (1998) Contextual Design: Defining Customer-Centered Systems. San Francisco: Morgan Kaufmann Publishers ISBN 1-55860-411-1 2) Beyer, Hugh & Holtzblatt, Karen. Contextual Design: A Customer-Centered Approach to Systems Design. Morgan Kaufmann, 2002. 3) Raven, M. E. & Flanders, A. "Using Contextual Inquiry to Learn About Your Audiences." Asterisk Journal of Computer Documentation Vol 20.1 (1996). |
| More Info:
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| Journal :
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2 |
| Proceedings :
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7 |
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| Reports :
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| Books :
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7 |
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