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| ERIC #: | EJ271561 |
| Title: | Obtrusive versus Unobtrusive Evaluation of Reference Service in Five Illinois Public Libraries: A Pilot Study. |
| Authors: | Weech, Terry L.; Goldhor, Herbert |
| Descriptors: | Comparative Analysis; Data Collection; Library Personnel; Library Services; Public Libraries; Questionnaires; Reference Services; Research Methodology; Tables (Data) |
| Source: | Library Quarterly, v52 n4 p305-24 Oct 1982 |
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Peer-Reviewed:
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N/A |
| Publisher: | N/A |
| Publication Date: | 1982-10-00 |
| Pages: | N/A |
| Pub Types: | Journal Articles; Reports - Research; Tests/Questionnaires |
| Abstract: | Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included. (EJS) |
| Abstractor: | N/A |
| Reference Count: | N/A |
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| Note: | N/A |
| Identifiers: | Illinois; Library Users; Questions; Unobtrusive Measures |
| Record Type: | Journal |
| Level: | N/A |
| Institutions: | N/A |
| Sponsors: | N/A |
| ISBN: | N/A |
| ISSN: | N/A |
| Audiences: | N/A |
| Languages: | English |
| Education Level: | N/A |
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