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1 Recommender/Support Systems K. Waldh6r, C. Freidl, F. Fessler and G. Starha RESA - an Automated Speech-Based Hotel Room Booking Call Centre Agent ... A. Zehrer and T. Hobbhahn A Speech Dialog System (SDS) as an Additional Communication Channel in Tourism - a Vision for the Destination of Innsbruck ....... ........ R. Jakkilinki, M. Georgievski and N. Sharda Connecting Destinations with an Ontology-Based e-Tourism Planner ....... . 2 M. Ponnada and N. Sharda A High Level Model for Developing Intelligent Visual Travel Recommender System s .... .... ........ .. . . ........ . .... ........ 3 D. Jannach, M. Zanker, M. Jessenitschnig and O. Seidler Developing a Conversational Travel Advisor with ADVISOR SUITE .... ... 43 R. Kramer, M. Modsching, K. ten Hagen and U. Gretzel Web-based Recommenders for Personalized City Tours: a Usage Analysis ... 53 2 Consumer Behaviour A. Steinbauer and H.Werthner Consumer Behaviour in e-Tourism .... ... ... .... ....................... 65 K. W. W6ber Similarities in Information Search of City Break Travelers - a Web Usage M ining Exercise . _7... ...... .............. ........ 7 H. Berger, M. Denk, M. Dittenbach, D. Merkl and A. Pesenhofer Quo Vadis Homo Turisticus? Towards a Picture-based Tourist Profiler ... .... 87 3 Mobile Tools and Applications H. Kim and J. Schliesser Adaptation of Storytelling to Mobile Entertainment Service for Site-Specific Cultural and Historical Tour . ........ . ..............97 R. Kramer, M. Modsching, K. ten Hagen and U. Gretzel Behavioural Impacts of Mobile Tour Guides...... .. .. ................. 109 R. Ahas, A. Aasa, S. Silm and M. Tiru Mobile Positioning Data in Tourism Studies and Monitoring: Case Study in Tartu, Estonia .... ...... 1....... ..... .. ......... .. .. ..... 19 T. Beer, M. Fuchs, W. H6pken, J. Rasinger and H. Werthner CAIPS: a Context-Aware Information Push Service in Tourism ..... .. . . 129 J. Lee and J. E. Mills Exploring Tourist Satisfaction with Mobile Technology ... .............. 141 4 Virtual Communities I. Tjostheim,1 L P. Tussyadiah and S. Oterholm Hoem Combination of Information Sources in Travel Planning: A Cross-national Study ..... 153 S. Stepehenkova, J. E. Mills and H. Jiang Virtual Travel Communities: Self-Reported Experiences and Satisfaction ..... 163 R. Egger, J H6rl, B. Jellinek and M. Jooss Virtual Tourism Content Network TANDEM - a Prototype for the Austrian Tourism Industry .. 1..... .......... ......... 175 5 eBusiness Models T. Kothari and D. R. Fesenmaier Assessing eBusiness Models of U.S. Destination Marketing Organizations ..... 185 C. Petti and G. Solazzo Architectural Scenarios Supporting e-Business Models for a DMS ........ 195 R. Daniele, A. IJ Frew and R. T. By Tour Operators in an eBusiness World: the Challenge of Change ... ... ..... 207 6 Website Design and Functionality N. H. Hashim, J. Murphy and R. Law A Review of Hospitality Website Design Frameworks .... 219 A. AlzA -Sorzabal, M.T. Linaza and M. Abad An Experimental Usability Study for Augmented Reality Technologies in the Tourist Sector ..... ...... ..._ . ........ . .. ........ .... ..... 231 C. Morosan and D. R. Fesenmaier A Conceptual Framework of Persuasive Architecture of Tourism Websites: Propositions and Implications ........ ....... . ... ...... ... . .... 243 E, Kim and D. R. Fesenmaier The Persuasive Architecture of Destination Websites: the Effect on First Im pressions ... .. ................................ ......... . 255 Q. Shanshan, D. Buhalis and R. Law Evaluation of the Usability of Chinese Destination Management Organisation W ebsites ..... .. .......... 267 R. Baggio, M. A. Corigliano and V. Talinucci The Websites of a Tourism Destination: a Network Analysis ....... ... 279 7 Destination Systems and Networks J. Withaim, W. Woelfel and I. Smolak Collaboration Agents ....... ................ .. .... 289 E. Michopoulou, D. Buhalis, S. Michailidis and 1, Ambrose Destination Management Systems: Technical Challenges in Developing an eTourism Platform for Accessible Tourism in Europe ......... ..... ...... 301 M. Fux, S, Eggel and B. Scholl Electronic Customer Care in Tourist Destinations - Exploring the Effects of Offer Inquiry Systems ..... . ......... _............... ... .. 311 8 User Perspectives F. Charest and F. Bedard Identification of Six Socio-types of Internet Users and Their Impact on the Interactivity of Tourism Websites 3....... ....... .. .... .... 321 A. Douglas, J.E. Mills and R. Kavanaugh Exploring the Use of Emotional Features at Romantic Destination Websites ....... 331 S. Reino, N. Mitsche and A.J. Frew The Contribution of Technology-Based Heritage Interpretation to the Visitor Satisfaction in Museums ..... .. ........ . ...... ....... . 341 9 eMarketing M. Lo and R. Law Towards a Web-based Marketing Process Framework for City-based National Tourism Organizations ...... ........ 353 F. Zach, Z. Xiang and D. R. Fesenmaier An Assessment of Innovation in Web Marketing: Investigating American Convention and Visitors Bureaus .............. ....... ...... 365 P. O'Connor An Analysis of Hotel Trademark Abuse in Pay-Per-Click Search Advertising .... 377 N. Kiyavitskaya N. Zeni, L. Mich, J. R. Cordy and J. Mylopoulos Annotating Accommodation Advertisements Using CERNO ........ .... 389 P. Heinzmann, L. Muller, S. Racine and L. Vukelja The Fototeddy Strategy - Web Site Attraction through Physical Interaction .......... 401 M. Fux, D. Mathieu and F. Go Integrated Electronic Customer Relationship Management (CRM) for Alpine Tourist Destinations: Drivers and an Adoption Framework ... ........ 413 10 Measurement and Metrics J Murphy, R. Schegg, D. Olaru and C. Hofacker Exploring Email Service Quality (EMSQ) Factors ...... .. 425 N. H. Hashim, Murphy ad P. O'Connor Take Me Back: Validating the Wayback Machine as a Measure of Website Evolution . .. ............ 435 M. Lassnig and M. Markus e-Business W@itch in the Tourism Sector ........... .. ........ 447 11 Strategy N. H. Hashim, C. Hofacker, S. Lu, S. Singh and S. M. Said The Relationship between Business Strategy and Internet Evolution: Investigating the Miles and Snow Typology ....... ........... ...... 457 R. Schegg, M. Scaglione, A. Liebrich and J Murphy Internet Use by Hospitality SMEs in Alpine Destinations ...... ... .. 469 D. Buhalis and M. Zoge The Strategic Impact of the Internet on the Tourism Industry ..... .. .... 481 12 Online Services K. Cosh and 1. Assenov Reviewing the Use of Online Services by the Tourism Industry in an Emerging M arket: the Case of Thailand ..... ................................................ ....... 493 1B. Pan, J C. Crotts and B. Muller Developing Web-Based Tourist Information Tools Using Google Map ................ 503 R. Law and M. Chang Online Pricing Practice of Air Tickets: the Case of Hong Kong ....................... 513 13 eLearning M. Fuchs, W. H6pken, P. Mirski, A. Lembacher and B. Ainedter eTourism Curriculum Development: a Destination Management Organisation P erspective .. ... ....................... .. ......... ......................... ... i523 M. Hawela, E. Boyle and A. Murray Eleamning in International Hotel Companies ...... ....... ...... ........ . 535 R. Leung and R. Law Analyzing Research Collaborations of Information Technology Publications in Leading Hospitality and Tourism Journals: 1986-2005 .... .......................... 547