Provider Satisfaction with HHPO

(by aspect of service)

Overall member care
Much better than before = 0%
Better than before = 59%
The same as before = 27%
Worse than before = 14%
Much worse than before = 0%
Member behavioral health services
Much better than before = 5%
Better than before = 48%
The same as before = 43%
Worse than before = 4%
Much worse than before = 0%
Pharmaceutical services
Much better than before = 18%
Better than before = 41%
The same as before = 18%
Worse than before = 14%
Much worse than before = 9%
Member home health services
Much better than before = 10%
Better than before = 58%
The same as before = 31%
Worse than before = 0%
Much worse than before = 0%
Provider ability to obtain information
Much better than before = 4%
Better than before = 27%
The same as before = 68%
Worse than before = 0%
Much worse than before = 0%
Case management services
Much better than before = 14%
Better than before = 50%
The same as before = 36%
Worse than before = 0%
Much worse than before = 0%
Ease of obtaining prior authorization
Much better than before = 18%
Better than before = 23%
The same as before = 32%
Worse than before = 23%
Much worse than before = 4%
Timeliness of reimbursement
Much better than before = 7%
Better than before = 71%
The same as before = 21%
Worse than before = 0%
Much worse than before = 0%
Level of reimbursement
Much better than before = 6%
Better than before = 31%
The same as before = 25%
Worse than before = 37%
Much worse than before = 0%

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