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1 FINDING OUT ABOUT YOUR STUDENTS 1.1 Four skills needs analysis 1.2 This is me 1.3 Personality scales 1.4 Graph skills analysis 1.5 Identity swap 2 Socializing in English 2.1 Introducing yourself and others 2.2 Restaurant board game 2.3 Question and answer Pelmanism 2.4 Asking questions 3 Using the phone 3.1 A telephone maze 3.2 Phone quartets 3.3 What not to do 4 Business writing 4.1 Formal or informal? 4.2 Writing a CV 4.3 A letter to correct 4.4 A group letter 4.5 Keeping it brief 5 Making decisions 5.1 Bingo diaries 5.2 Napoleon's decision making 5.3 How shall we market it? 5.4 A meeting Negotiating 6.1 Conditionals in a negotiation 6.2 Someone else's shoes 7 Describing CHANGE 7.1 The crystal ball game 7.2 A company's progress 7.3 Graph dictations 8 DESCRIBING COMPANIES AND JOBS 8.2 Describe an organigram 8.2 Talking pictures 8.3 My working day 9 DESCRIBING PROCESSES 9.1 A roof over your head 9.2 The process jigsaw 10 Making comparisons 10.1 The best offer 10.2 Selling yourself 11 Pronunciation 11.1 Intonation patterns 11.2 A phonemic phone call 11.3 Strong or weak? 12 Giving feedback to your students 12.1 A memo to your students 12.2 Pairs to compare 13 Giving advice 13.1 When it goes wrong 13.2 Business scruples 14 Using numbers 14.1 Number noughts and crosses 14.2 Checking the details 14.3 Shared number dictations 14.4 Testing each other.