How to get support

If you have questions about using PDFBox or you are experiencing problems then please use the Mailing Lists to report your problem. This will get you help from the entire community.

If you are sure you have found a bug the please report the problem in our Issue Tracker.

Please refrain from immediately opening a ticket in the issue tracker unless you are really certain it's a problem in the PDFBox software. Try using the Mailing Lists before.

Before submitting a bug report

Before you submit a bug there are several things you can try first

  • for issues with text extraction try if Adobe Reader can extract the text
  • try the latest SNAPSHOT to see if it's fixed in the pre-release
  • search the mailing list to see if has been discussed before
  • check the issue tracker to see if the issue has already been reported

When reporting a bug

You can help us resolving a bug quicker if

  • you submit the code to reproduce the bug
  • you submit the additional files such as PDFs which are needed to reproduce the bug
  • you submit provide the information which version of the libs you are using, the platform you are running on etc
  • and if you could provide a patch for the bug that's a very welcome help for our small team