How to get support
If you have questions about using PDFBox or you are experiencing problems
then please use the Mailing Lists to report your problem. This will get you help from the
entire community.
If you are sure you have found a bug the please report the problem in our
Issue Tracker.
Please refrain from immediately opening a ticket in the issue tracker unless
you are really certain it's a problem in the PDFBox software. Try using the Mailing Lists
before.
Before submitting a bug report
Before you submit a bug there are several things you can try first
- for issues with text extraction try if Adobe Reader can extract the text
- try the latest SNAPSHOT to see if it's fixed in the pre-release
- search the mailing list to see if has been discussed before
- check the issue tracker to see if the issue has already been reported
When reporting a bug
You can help us resolving a bug quicker if
- you submit the code to reproduce the bug
- you submit the additional files such as PDFs which are needed to reproduce the bug
- you submit provide the information which version of the libs you are using, the platform you are running on etc
- and if you could provide a patch for the bug that's a very welcome help for our small team