Customize Answer Templates

Existing Templates

First RFMI (Default) [Edit|Delete] Subsequent RFMI [Edit|Make Default|Delete] Answering Ticket [Edit|Make Default|Delete] Problem Solved [Edit|Make Default|Delete] No Response [Edit|Make Default|Delete] Add New Template

Add New Template

Insert the following delimiters to have data preinserted into the answer template: %%FirstName%% : inserts the first name of the client e.g. Joe %%LastName%% : inserts the last name of the client e.g. Bloggs %%TicketNumber%% : inserts the ticket number of the question e.g. 31337 %%DateAsked%% : inserts the date the client asked the question Enter a short description: