Case

Test Case

FormSections_NavigationFlyOut_Button
Case Auto ID
Case/Incident Auto ID Field
Location
Required
Unique identifier for Location associated with Case.
Pavlov Network Operations Center
Created On
Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

CASE DETAILS

Open Case Status
Required
Case Type
Required
Unique identifier for Lookup Case Type associated with Case.
Individual Case
Case Issue
Required
Unique identifier for Lookup Case Issue associated with Case.
Individual Issue
Support Product
Required
Unique identifier for Support Product associated with Case.
Data
Product Issue
Unique identifier for Lookup Product Issue associated with Case.
Required
Wired
Parent Case
Unique identifier for Case associated with Case.
--

CUSTOMER DETAILS

CUSTOMER DETAILS

First Name
Required
Type the contact's first name to make sure the contact is addressed correctly in sales calls, email, and marketing campaigns.
Middle Name
Type the contact's middle name or initial to make sure the contact is addressed correctly.
Last Name
Required
Type the contact's last name to make sure the contact is addressed correctly in sales calls, email, and marketing campaigns.
Main Phone:
Required
Type the main phone number for this contact.
Mobile Phone:
Type the mobile phone number for the contact.
Email:
Required
Type the primary email address for the contact.
Address:
Shows the complete primary address.
Required

Street 1
Type the first line of the primary address.
Street 2
Type the second line of the primary address.
Street 3
Type the third line of the primary address.
City
Type the city for the primary address.
State/Province
Type the state or province of the primary address.
ZIP/Postal Code
Type the ZIP Code or postal code for the primary address.
Country/Region
Type the country or region for the primary address.
Building
Required
Unit:
Required
Room

RECENT CASES

Case Auto IDCreated OnSite CodeLocationSynopsisOpen Case StatusCase TypeCase IssueFirst NameLast NameBuildingUnitRoomPhone 1Parent CaseStatus Reason
CheckboxCheckbox
553,764
9/6/2016 12:59 PM
ILCUNOC
Test CaseIn Progress
Patrick
Wilson
6
601
A
(780) 802-5314
In Progress

DESCRIPTION

Synopsis
Required
Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics CRM views.

CASE ACTIVITY

Alldropdown
|Add Phone CallAdd TaskMORE COMMANDSCrmEncodeDecode.CrmHtmlAttributeEncode(this.Title), false
We didn't find any activity records.
 -  Today 3:25:54 PM
 -  9/6/2016 12:59:44 PM

ADDITIONAL CASE INFORMATION

Customer
Required
Select the customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
Patrick Wilson
Created By
Shows who created the record.
Patrick Wilson
Last Modified By
Shows who last updated the record.
Patrick Wilson

SERVICE CALLS

Service Calls
Change Role
{{:~getData(#data,'','value')}}{{:~getData(#data,'','value')}}
Add Service Call record.
See the records associated with this view.
Start search
GP Service Call Auto IDStatusStatus ReasonWOPriorCreated OnDueDateSiteCodeLocationBldgUnitFNameLNameTechnicianProblem DescriptionDtClosedOpenedWOCategoCauseFormIDETAPhonereqtechService AreaService Call NumberTech IDAdd1WOCityWOStatewoZoneLocation TechnicianEngEmailRMA_New
CheckboxCheckbox
161,395
Inactive
Canceled
5 - Normal
9/6/2016 1:00 PM
9/7/2016
ILCUNOC
6
601
Patrick
Wilson
Test
Support
(780) 802-5314
123 1st st
Urbana
IL
CheckboxCheckbox
161,396
Inactive
Canceled
5 - Normal
9/6/2016 1:09 PM
9/7/2016
ILCUNOC
6
601
Patrick
Wilson
test sc
Support
(780) 802-5314
123 1st st
Urbana
IL

CUSTOMER DEVICE INFO

MAC Address
Browser
This is the end user's indicated browser.
Browser (secondary)
Unique identifier for Browser associated with Case.
--
Operating System
This is the end user's indicated operating system.
Signal Strength
AP/Switch
Field to document AP or Switch Information
Switch Port #

General Information

LOCATION INFORMATION

SecuredSite Code
Location Name
Required
SecuredSupport Status
SecuredBuild Status
Office Support
Main Phone
MF Hours
Saturday Hours
Sunday Hours
RTM
Recommended
For notating who the Regional Technical Manager is per Location.
Robert Weeks
Property Note

Data Services

DATA SERVICES

Data
Data Billing Type
Switched Ethernet
Mini Switch
Cable Modem
Common Area Wireless
In Unit Wireless
Wireless Overlay
SecuredWireless Overlay Tech
SecuredWireless Device Role
SecuredWireless Type
AP In-line
AP is in-line with other wiring. Typical situation is a home-run to the AP, then Unit wiring connected to AP.
SecuredROCS Registration Page
SolarwindsURL
Contains the URL for Solarwinds search by Sitecode
TopoURL
Data Notes

Video Services

VIDEO SERVICES

Video
Video Billing Type
Video Provider
Video Upsell Available
International Video Options
Clear QAM
Channel Lineup URL
Video Notes

Solution
This is a detailed description of the steps taken to solve the case.
Issue Cause
Unique identifier for Lookup Issue Cause associated with Case.
Other
Issue Cause Other
CaseReviewReason
For individual issue cases only, we need a "Ticket needs Review" text box for review reason. This will allow Tier2 to enter why the case needs to be reviewed.
Enter a note
Patrick Wilson Has started working on this case at 9/22/2016 3:25 PM
Patrick Wilson Has started working on this case at 9/6/2016 12:59 PM