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SECTION 4: Outcome
Examples of remedies we regularly achieve are apologies, improvements to
services, and financial payments. Our financial remedies are normally lower
than those recommended in the courts.
If your complaint is about an individual practitioner and you want disciplinary
action to be taken against them, then your complaint may be better dealt with
by a different organisation. Please contact our helpline for further information
– 0345 015 4033.
If you want specific care or treatment then you may want to approach your GP
first, because we do not normally get involved in an individual’s ongoing care
and treatment.
10.
What outcome(s) do you want us to achieve for you?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
11.
If you are seeking a financial remedy, what would be a reasonable sum of
money to remedy your complaint?
___________________________________________________________________
SECTION 5: When things happened
The law says that a complaint should be made to us within a year of you
becoming aware there is a problem. We can extend this time limit if we think it
is reasonable for us to do so.
12.
When did the events occur? ___________________________________________
13.
When were you aware there was a problem and when did you complain?
___________________________________________________________________
___________________________________________________________________
14.
If you did not complain straight away, please explain why: _______________
___________________________________________________________________
___________________________________________________________________