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15.
If the events occurred over a year ago, please explain why you did not
complain to us earlier. It would be helpful if you could provide relevant dates
of when key events happened. For example, the date of your initial
complaint, and dates of responses to your complaints, dates of any meetings.
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16.
If there is a long time between any of the above dates, please explain why:
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SECTION 6: Legal action
The law says that we must consider whether it is reasonable for you to pursue
legal action to achieve the outcomes you are seeking. Sometimes complaints
can be resolved through legal action and the courts may be better placed to
make a decision about an appropriate financial settlement.
We may not be able to look at your complaint if you are already pursuing legal
action or are planning to take legal action or if we consider that there is a
course of legal action open to you that it is reasonable for you to pursue.
17.
Are you taking, or planning to take, legal action on your complaint? If
YES
please give details:
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18.
If you want financial compensation as an outcome to your complaint, then
please explain why you are not pursuing legal action:
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