page1
Making a complaint about
the NHS in England
The Health Service Ombudsman can carry out independent investigations into
complaints made about poor treatment or service provided through the NHS. We
are the final stage of the NHS complaints process and we would normally expect
that the organisation you are complaining about has had the opportunity to
respond to your concerns.
This form is to help us decide if we can look at your complaint. We need specific
information from you so that we can deal with your complaint as quickly as
possible. If we feel that we do not understand your complaint, then we may
return the form to you to be completed before we take any action on your
complaint.
To help us consider your complaint, we need to see all the evidence that you have
about it – in particular, letters to and from the organisation you are complaining
about. We are happy to copy originals and return them to you.
If you are unable to fill in the form or you need any advice, you can contact our
helpline on 0345 015 4033.
The helpline is open from 8:30am to 5:30pm Monday to Friday, excluding public
holidays.